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Campion Education
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Great website and service
Easy and efficient ordering, fast delivery. I used the booklist again to replace an item that my child had lost.
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Good service
Easy to use website,ordering is simple,only wish that there could be an easy way of printing out a booklist as sometimes buying all textbooks brand new is not an option for families with multiple children.
Delivery was fast
Delivery was fast.Easy to order.Easy to access a digital book.I can order both in shore and online.The quality of book is good.
Hi Jennifer, thank you for taking the time to post a review. We are very pleased to hear that you found delivery to be fast and that it was easy to order and access the digital product. Thank you.
The reviewer stated that an incentive was offered for this review
Purchasing made easy and fast delivery
Campion Education has all your stationery needs. They have an easy to navigate website. Delivery was on time and as stated on my invoice. Thank you
Hi BSH,
We are very pleased to hear that you found our website easy and you were happy with the speed of delivery. Thank you for taking the time to write a review, we really appreciate it.
Thanks.
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- 2 reviews
Good product slow processing
Advitising is on time, products are always good but really hope that the service can be catched up such as increasing the new order follow-up service and processing speed.
Hi Suying,
Thank you for advising us that you have been in contact with our customer service team about your order and that they have resolved your issue. And thank you for taking the time to provide...
- 8 reviews
- 4 likes
Good customer service
There was a delay in the delivery of the items I ordered but they actioned on it asap when I emailed them.
Thank you for your lovely review JDY. I will let our team know your feedback.
- 3 reviews
- 2 likes
Will not use again
I have used Campion for 4 years, ordered on time because I was organised and not working.
If you have "time" to remember at the end of the school year to order books in their very small time frame, 15 days before Christmas (first year of High School Book list price $562). You WILL NOT receive your until the day before school starts. Time close was 10 December, I remembered to order on the 16 December.
DO NOT MAKE THE MISTAKE OF PAYING FOR DELIVERY.... They WILL NOT allow you to pick up your order if you have paid for delivery, even if it...
Read more would make it easier for you. One week to go for school to start.... NO BOOKS, I rang (Tuesday) and was spoken to rather rudely by a staff member who stated " you didn't order in the time frame", Yes, I know. I was told (lied too actually) that my order would be sent out by the end of the week and to ring back on Thursday. I rang Wednesday, Thursday, Friday and Saturday only to be told the same lies by different people. Finally I got a Supervisor who spieled. "You ordered late, we have staff shortages due to COVID (NB. There were no cases in WA at this time).- 4 reviews
Phones not answered, back items not actually in stock after being told they are.
Received an email to say backorder was finally in, go to pick it up only to be told it was a system error and they have no idea where it is. Was advised that I might get a reminder email but ignore that, have now received two more emails, have tried calling, wait on hold for over 1/2 only to be disconnected - TWICE! Email replies take between 3 - 5 days for a reply, I'm not driving 20 minutes, to wait in the line for an hour or so to be told it's not there again - you can only blame covid on so much. Good job the staff were so nice.
Hi Justrace, sorry to hear about this. I will send you a private message so we can get some more details and assist. Thank you.
- 2 reviews
How does this work?
Campion says a book is on backorder, fine. Takes your money but doesn't tell you that it's not being printed until FREAKING APRIL...... The school year is half over by then. I had to wait on hold on the phone for nearly 3 hours only to be told that the year 12 sociology book is not being printed until then. Forget any customer service from campion books they are just full of s*** I don't care about anything as long as I can grab the cash off the bled dry parents. I can assure you I will move heaven and earth to avoid using campion next year even if I have to drive from Melbourne to Perth to pick it up.
Hi Richy, I am sorry to hear your experience with us was not up to standard. Unfortunately this year the supply chain for textbook printing and delivery has been particularly impacted by the pandemic....
Read more We do take customer feedback very seriously and I will raise your concerns with our managers. Thank you and again apologies for the inconvenience.Find out how Campion Education compares to other Book Shops
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Why the excessive cost?
Curious how you buy a limited edition book form an author like Enid Blighton with illustrations by Dali at comparatively equal costs to a Campion school text that is obviously mass produced and contains about as much info as you get free on Google? Interested to see what your margins are? Please let me know if you ever float the company as I think I’d love to invest and retire early!
Hi, thank you for your review. I'm sorry that you've found some of our products are more expensive than you'd like. We are an Australian-owned family business and do our best to price our products com...
Read morepetitively. All our textbooks and eBooks are sold at RRP which is set by the publisher. We hope to see you online or in store again soon. Thank you.Thankyou for your reply. As much as I am all for family own business, allowing the schools to dictate where we get our supplies from (not your doing) creates a captive market and therefore doesn’t dri...
Read moreve the publishers to more competitive prices. $75 for ONE text book for high school is disgraceful. Ironically, in addition to climbing school fees this could be the difference of a child being able to be schooled at that school or not. Are you able to tell me who sets the mandate for ‘must buy from here’ as opposed to ‘preferred vendor’?Hi, thanks for the thoughts. School resource selections and suppliers decisions are made at the individual school level. Thanks again for your interest in how it all works.
- 2 reviews
very bad customer service
I was waiting 40 minutes.finally answered my phone when I requested my question about the purchase,then phone handed up totally waste my time.
Hi Kuma, thank you for your review. I'm sorry that you had trouble getting an answer to your question. Please call us on 1300 433 982 or email us at sales@campion.com.au and we will do our best to resolve your issue as quickly as possible. Thank you.
A monopoly encouraged by the schools with shocking customer service!
This business exists because the schools (for reasons not know and definetely contrary to the interest of the parents) recommend parents order their books and materials through it. It is a monopoly which totally disregards the consumer rights of their clients. I have placed 4 orders this year for my 3 children and, had it not been for my good organisational skills which allow me to identify the missiong items, we would not have received a number of items ordered and paid for. I spent hours on the phone getting them to address the problem. As...
Read more of today (third week of school) we are still waiting delivery of texts needed by our son for his maths classes. He is totally disadvantaged by this lack of concern and customer service. This is totally unnaceptable and the schools must find alternative suppliers able to fill the role that Campion continues to neglect to do.Hi, I'm sorry you didn't have a good experience with Campion. We take all customer feedback seriously and would like to understand more about your experience. I will send you a private message to get a few more details. Thank you
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No customer service
Have had a book on back order since December . Stock never sent- they had lost the order. 2x2 hour wait on phone for customer service to be promised on TWO separate occasions that someone will sort it out and contact us . This has not happened .I have sent 2 separate emails, again- no response. No accountability, no follow through on what is promised , disgraceful . My daughter has started to use the text in school and she doesn’t have it - yet they’ve taken my money. Disgraceful .
I'm sorry to hear you've had this problem - I will send you a private message to ensure we sort it out for you. Thank you.
- 27 reviews
- 11 likes
Understaffed
Two personnel , THREE long queues , nowhere to park , 5 terminals , long wide counter. Could accommodate many more staff , standing in line , air con insufficient , prices are very high due to monopoly that government should address , 2 stars
More info. As they didn’t have the item in stock I had to back order it. Huge warehouse, not in stock ! Anyway, after got home decided to call to find out how long to deliver. IVR says “your are position 17 in the queue.” Half an hour later I am up to number 8. Obviously there is only one person dealing ...
Read morewith calls. I feel sorry for the staff, not enough people for the number of customers, The only org I have come across recently with worse waiting times is qantas. Dropped from two stars to 1. upped from 1 star to three due to polite response on productreview and the book came in quickly from Back Order. when I went back queues were ok, not many staff again but not many customers luckily. parking was bad again, who are the people who fill up the spaces out the front, there were not enough customers to fill the spaces . staff? I assume dialling them is still as bad as my review aboveHi Harry, thanks for your feedback. We take all customer feedback seriously. During the back-to-school period we have a large number of customers and we aim to assist everyone as quickly as we can. I ...
Read morecan understand your frustration at struggling to get the information you needed and we apologise for the inconvenience caused.Thank you Harry, very happy to hear the book came in quickly. During back-to-school we do get a lot of customers coming in person and parking fills up very quickly, and people park there for the neighbouring shops too. Thank you for the upgrade!
I hate this store with every fibre of my being
I’ve a long history of bad experiences with Campion. 20 years of every January having to queue up out front of the store for an eternity in the baking sun. Packed in the store like sardines, everyone shoulder to shoulder. Zero aircon which is baffling since they charge customers exorbitant rates you’d think they could lash out and supply aircon. Not enough staff to help customers find what they’re looking for, which happens most of the time due to the confusing numbering system on shelves. Then queuing again to pay. This year I had to postpone ...
Read morethe purchasing of my youngest son’s books (for personal reasons) and on Monday just gone I rang Campion and was told I have to do click and collect. I ordered online, paid in full and since every day without books my son falls a little more behind, I called them today to enquire as to when I can come in to pick them up. After being on hold for 47 minutes (who do they think they are… Centrelink, VicRoads???) the customer service rep who, incidentally, sounded like he was a heartbeat away from a coma, told me my order is still in the warehouse, he couldn’t tell me when they’d be ready. I never thought I could hate this company more than I already did, but here we are! My youngest is in year 11 so that means only one more year of having to deal with this hellhole. I’m sure they’ll smash their PB in substandard service, if that’s even possible.Hi Ann, I am sorry that you haven't enjoyed your experiences with us. We'd be happy to follow up on your order for you. I will send you a private message so we can gather a few more details. Thank you.
Thank you. That would be very much appreciated.
Questions & Answers
I saw a 5% discount advertised if high school orders were placed before a certain date, I did receive a discount nor did I receive a reply to my email.
Hi Tracey, thanks for your note. Has this been resolved for you now? Thank you
No its not been resolved
Thanks for your response Tracey. Could you please let me know
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We placed an order for my yr 7 Son through the school, got a comfirmation notice and receipt for the order. Went to school and delivery hasn't been made, call this clowns at CAMPION and can't find the order, 2 days for school to start and have no books what a joke, very fast to take your money but useless at delivery and don't care about customers. It is just a waste of time with these guys , poor customer service, unreliable company , probably run by a bunch of thieves that just take people's money and run. Shame on you CAMPION
Hi Luis, I am very sorry to hear that you haven't received your order. I will send you a private message so we can gather a few details and hopefully resolve this for you. Thank you.
i have placed three orders and did it all the same time but the day it arrived there were only 2 boxes i need my third box
Hi AMAL.A,, I will send you a private message so we can gather a few details and follow up on your remaining delivery.
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Hi Ann, it is pleasing to hear that you found our website and ordering easy and simple. Thank you for the feedback also about the printing of resource lists, we'll consider this for future process imp...
Read morerovements. And thank you for taking the time to provide a review, we really appreciate it.