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Campion Education
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Great website and service
Easy and efficient ordering, fast delivery. I used the booklist again to replace an item that my child had lost.
Review collected in partnership with Campion Education
- 3 reviews
- 1 like
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Good service
Good service, However, when I received items one of them which I have already paid for that was not there.
Review collected in partnership with Campion Education
Good service
Easy to use website,ordering is simple,only wish that there could be an easy way of printing out a booklist as sometimes buying all textbooks brand new is not an option for families with multiple children.
Delivery was fast
Delivery was fast.Easy to order.Easy to access a digital book.I can order both in shore and online.The quality of book is good.
Hi Jennifer, thank you for taking the time to post a review. We are very pleased to hear that you found delivery to be fast and that it was easy to order and access the digital product. Thank you.
The reviewer stated that an incentive was offered for this review
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Purchasing made easy and fast delivery
Campion Education has all your stationery needs. They have an easy to navigate website. Delivery was on time and as stated on my invoice. Thank you
Hi BSH,
We are very pleased to hear that you found our website easy and you were happy with the speed of delivery. Thank you for taking the time to write a review, we really appreciate it.
Thanks.
- 2 reviews
Good product slow processing
Advitising is on time, products are always good but really hope that the service can be catched up such as increasing the new order follow-up service and processing speed.
Hi Suying,
Thank you for advising us that you have been in contact with our customer service team about your order and that they have resolved your issue. And thank you for taking the time to provide...
- 8 reviews
- 4 likes
Good customer service
There was a delay in the delivery of the items I ordered but they actioned on it asap when I emailed them.
Thank you for your lovely review JDY. I will let our team know your feedback.
Poor and bad phone service connectivity
Poor phone connectivity, you'll be lucky to talk to someone before the call disconnects. I was unlucky and waiting on the phone in a queue seemed forever but in the end my problem got solved as I got a response via email which I was thankful for. My inquiry was dealt with immediately which I am grateful for. Hopefully they fix their phone service connectivity
Hi Maru, thank you for your review. I'm sorry you had trouble getting through by phone and pleased your inquiry was dealt with. I'll look into the phone problem. Thanks again!
- 27 reviews
- 11 likes
Understaffed
Two personnel , THREE long queues , nowhere to park , 5 terminals , long wide counter. Could accommodate many more staff , standing in line , air con insufficient , prices are very high due to monopoly that government should address , 2 stars
More info. As they didn’t have the item in stock I had to back order it. Huge warehouse, not in stock ! Anyway, after got home decided to call to find out how long to deliver. IVR says “your are position 17 in the queue.” Half an hour later I am up to number 8. Obviously there is only one person dealing ...
Read morewith calls. I feel sorry for the staff, not enough people for the number of customers, The only org I have come across recently with worse waiting times is qantas. Dropped from two stars to 1. upped from 1 star to three due to polite response on productreview and the book came in quickly from Back Order. when I went back queues were ok, not many staff again but not many customers luckily. parking was bad again, who are the people who fill up the spaces out the front, there were not enough customers to fill the spaces . staff? I assume dialling them is still as bad as my review aboveHi Harry, thanks for your feedback. We take all customer feedback seriously. During the back-to-school period we have a large number of customers and we aim to assist everyone as quickly as we can. I ...
Read morecan understand your frustration at struggling to get the information you needed and we apologise for the inconvenience caused.Thank you Harry, very happy to hear the book came in quickly. During back-to-school we do get a lot of customers coming in person and parking fills up very quickly, and people park there for the neighbouring shops too. Thank you for the upgrade!
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Great service
All supplies purchased came on time and in neat fresh condition. Despite the high volume of purchases the package was delivered timely. When inquired over the phone the customer service knew exactly who was calling and the delivery status.
Hi Jovana, thank you for your lovely review. Our team is so pleased to hear that your order arrived on time and in great condition. We are also very glad to hear that our customer service team was abl...
Read moree to provide accurate information when you contacted us. Thanks again, we appreciate your review.
Back to school = easy
Thanks for saving me the trip to the shops to try and tick off the booklist items. Ordering with Campion is a breeze and then it arrives at my door.
Hi Heartcliffe, thank you for taking the time to post your review. We are so pleased to hear that we were able to save you a trip to the shops, and that you found our home delivery service easy and convenient. Thanks again.
My pleasure. Happy to let people know what a great job you do.
- 3 reviews
Unhelpful
Waited 45 mins online/ph to enquire about click and collect to be told this was not possible, the school hadn't allowed this option. Stuck at home with covid kids, won't ask a friend to wait inline then go get the stuff for potentially 1.5 hours. Should do better given how long have had to neg covid. Only need a couple of codes. Disappointing, the woman on the "help" line was anything but and most unempathetic.
Hi Ange, I am sorry to hear that this has been your experience. Our business operations have been impacted by COVID-19 but our retail service centres are much quieter this week and if you did come int...
Read moreo a store, the waiting time would not be anywhere near 1.5 hours. Our friendly team are more than happy to help you and they will pick and pack your orders while you (or your friend) wait. We also have extended trading hours and most of our retail service centres are open this Saturday. For more information on your local retail service centre hours, visit: https://www.campion.com.au/parents/store-locations/Find out how Campion Education compares to other Book Shops
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Order books for 2022
This year I had new experience with Campion Education. First time I had real adventure with my order and delivery time taking almost 1 month. Thank you Campion Education workers and managers for help.
Hi Nadejda, I am sorry to hear that you haven't received your order yet. Our operations have been impacted by COVID-19 during this back-to-school season, as we have seen our staffing levels affected d...
Read moreue to isolation requirements. We acknowledge that our original delivery wait times are longer than normal, and your order may arrive outside the original estimated timeframe. Please be assured that if you have placed an order for delivery, our team is working hard to make sure that you receive it as soon as possible. Thank you.Hi Nadejda, thank you for your reply. I will message you privately so we can obtain a few more details and work out a solution with you. Thank you.
Thank you! I did answer on your question and waiting for your help with my order.
How can you justify not combining delivery fees for one household
If I want to order online I have to pay 3 seperate delivery fees of $22 for each of my three children despite having one account and the brooks being sent to the same address. How can you possibly justify that? Instead I’ve decided to come in and stand in a long queue with no social distancing
Hi Mayada C., thank you for your feedback on our delivery fees. We are very sorry that it is higher than you expected and we understand that it is a point of frustration for parents to pay for multipl...
Read moree children. We do hope to introduce some changes in time for the next back-to-school season. We also have COVID safe practices at our retail service centres so it is disappointing to hear your feedback regarding social distancing at the store. We will raise your concerns with the Thomastown retail service centre. Thank you.
Easy order and stuff delivered
Ordering process easy and although a little late with deliver, communicated that it would be slightly late and it was delivered.
Thanks
Hi Taryn Richardson, we are glad to hear that you found the ordering process easy and received communication from our team to indicate that there may be a slight delay with your delivery. It is also r...
Read moreeally pleasing to hear that your order arrived on time. Thank you for posting your review.The reviewer stated that an incentive was offered for this review
Questions & Answers
I saw a 5% discount advertised if high school orders were placed before a certain date, I did receive a discount nor did I receive a reply to my email.
Hi Tracey, thanks for your note. Has this been resolved for you now? Thank you
No its not been resolved
Thanks for your response Tracey. Could you please let me know
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We placed an order for my yr 7 Son through the school, got a comfirmation notice and receipt for the order. Went to school and delivery hasn't been made, call this clowns at CAMPION and can't find the order, 2 days for school to start and have no books what a joke, very fast to take your money but useless at delivery and don't care about customers. It is just a waste of time with these guys , poor customer service, unreliable company , probably run by a bunch of thieves that just take people's money and run. Shame on you CAMPION
Hi Luis, I am very sorry to hear that you haven't received your order. I will send you a private message so we can gather a few details and hopefully resolve this for you. Thank you.
i have placed three orders and did it all the same time but the day it arrived there were only 2 boxes i need my third box
Hi AMAL.A,, I will send you a private message so we can gather a few details and follow up on your remaining delivery.
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Hi Ann, it is pleasing to hear that you found our website and ordering easy and simple. Thank you for the feedback also about the printing of resource lists, we'll consider this for future process imp...
Read morerovements. And thank you for taking the time to provide a review, we really appreciate it.