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Campion Education

Campion Education

3.9 from 1,566 reviews · View Statistics
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Reviews

  • Product Quality
    3.6 (320)
  • Return Claim MadeYes (20) · No (372)
  • Customer Service
    2.9 (332)
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Shirin
ShirinGreater Melbourne (Inner), VIC
  • 3 reviews
  • 1 like
  • Verified

Good service

published

Good service, However, when I received items one of them which I have already paid for that was not there.

Product Quality
5/5
Customer Service
4/5
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Review collected in partnership with Campion Education

Terrible service

published

Terrible service. I ordered items months ago. Some of them are delivered today, and they require f2f signature. We have COVID and need to isolate ourselves at home. Post put the notice in the mailbox and now nobody can go to the office to collect it.

Incentivised Review No
Campion Education
Campion E.Campion EducationSend a private message

Thank you for your review. I'm sorry you're not satisfied with the delivery service. I hope your family recover quickly and you are able to collect from the post office soon.

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Mario L.
Mario L.Greater Melbourne (Inner), VIC

Campion is a monopoly - awful people!

published

they take your money for books they dont have
they charge you to pick up the books
they dont tell you books that they have charged you have not been provided! ouch....

Incentivised Review No
Campion Education
Campion E.Campion EducationSend a private message

Hi Mario L, I'm sorry that you haven't had a good experience this back-to-school period. I will send you a private message to see if there is anything I can assist with. Thank you - Sarah

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DID NOT ARRIVE, ZERO COMMUNICATION FROM CAMPION

published

I placed an order for my daughter last year December. It’s halfway through the term now and her books still haven’t arrived. I have tried raising this issue through their website as well as being placed on hold when I phone Campion.

Incentivised Review No
Campion Education
Campion E.Campion EducationSend a private message

I'm sorry to hear you've had this experience starrycx. I will send you a private message to get some more information and assist with what's happening. - Sarah

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Parks
ParksPerth, WA
  • 3 reviews
  • 2 likes

Will not use again

published
Product Quality
1/5
Customer Service
1/5
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justrace
justraceGreater Melbourne (Inner), VIC
  • 4 reviews

Phones not answered, back items not actually in stock after being told they are.

published

Received an email to say backorder was finally in, go to pick it up only to be told it was a system error and they have no idea where it is. Was advised that I might get a reminder email but ignore that, have now received two more emails, have tried calling, wait on hold for over 1/2 only to be disconnected - TWICE! Email replies take between 3 - 5 days for a reply, I'm not driving 20 minutes, to wait in the line for an hour or so to be told it's not there again - you can only blame covid on so much. Good job the staff were so nice.

Incentivised Review No
Return Claim MadeNo
Store LocationBerwick
Campion Education
Campion E.Campion EducationSend a private message

Hi Justrace, sorry to hear about this. I will send you a private message so we can get some more details and assist. Thank you.

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Meka
MekaGreater Melbourne (Outer), VIC

Ignore emails and the customer is never right

published

Books were sent back to Campion by Auspost due to a mix up at the local post office, they accepted responsibility for the mistake but campion refused to send the books out again unless I paid for the postage even stating it was my responsibility to try and get free postage, Auspost customer service stated they could get free delivery if they gave the relevant info that a mistake was made which I gave Campion. They ignored two emails regarding posting my child’s school books, held them to ransom and when I asked for a refund they only gave me half the amount back with no corrospondance explaining why they had short changed me. I will be taking this further

Incentivised Review No
Campion Education
Campion E.Campion EducationSend a private message

Hi Meka, I'm sorry to hear you didn't have a positive experience. I am sending you a personal message to see if I can assist. Thank you.

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Richy Rich
Richy RichGreater Melbourne (Outer), VIC
  • 2 reviews

How does this work?

published

Campion says a book is on backorder, fine. Takes your money but doesn't tell you that it's not being printed until FREAKING APRIL...... The school year is half over by then. I had to wait on hold on the phone for nearly 3 hours only to be told that the year 12 sociology book is not being printed until then. Forget any customer service from campion books they are just full of s*** I don't care about anything as long as I can grab the cash off the bled dry parents. I can assure you I will move heaven and earth to avoid using campion next year even if I have to drive from Melbourne to Perth to pick it up.

Incentivised Review No
Return Claim MadeNo
Store LocationThomastown
Campion Education
Campion E.Campion EducationSend a private message
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Terrible service

published
Product Quality
1/5
Customer Service
1/5
Campion Education
Campion E.Campion EducationSend a private message

Hi, thank you for letting us know about the difficulty. I'm sorry you haven't enjoyed your experience with us. I will send you a personal message so we can see if we can assist.

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Why the excessive cost?

published

Curious how you buy a limited edition book form an author like Enid Blighton with illustrations by Dali at comparatively equal costs to a Campion school text that is obviously mass produced and contains about as much info as you get free on Google? Interested to see what your margins are? Please let me know if you ever float the company as I think I’d love to invest and retire early!

Product Quality
2/5
Customer Service
3/5
Campion Education
Campion E.Campion EducationSend a private message
Bled dry parent
Bled dry parent
Campion Education
Campion E.Campion EducationSend a private message

Hi, thanks for the thoughts. School resource selections and suppliers decisions are made at the individual school level. Thanks again for your interest in how it all works.

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kuma
kumaClyde North
  • 2 reviews

very bad customer service

published

I was waiting 40 minutes.finally answered my phone when I requested my question about the purchase,then phone handed up totally waste my time.

Product Quality
5/5
Customer Service
1/5
Campion Education
Campion E.Campion EducationSend a private message

Hi Kuma, thank you for your review. I'm sorry that you had trouble getting an answer to your question. Please call us on 1300 433 982 or email us at sales@campion.com.au and we will do our best to resolve your issue as quickly as possible. Thank you.

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Disatisfied Parent
Disatisfied ParentGreater Melbourne (Inner), VIC

A monopoly encouraged by the schools with shocking customer service!

published
Customer Service
1/5
Incentivised Review No
Campion Education
Campion E.Campion EducationSend a private message

Hi, I'm sorry you didn't have a good experience with Campion. We take all customer feedback seriously and would like to understand more about your experience. I will send you a private message to get a few more details. Thank you

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Maru D.
Maru D.Greater Melbourne (Outer), VIC

Poor and bad phone service connectivity

published

Poor phone connectivity, you'll be lucky to talk to someone before the call disconnects. I was unlucky and waiting on the phone in a queue seemed forever but in the end my problem got solved as I got a response via email which I was thankful for. My inquiry was dealt with immediately which I am grateful for. Hopefully they fix their phone service connectivity

Incentivised Review No
Return Claim MadeNo
Store Locationdandenong south
Campion Education
Campion E.Campion EducationSend a private message

Hi Maru, thank you for your review. I'm sorry you had trouble getting through by phone and pleased your inquiry was dealt with. I'll look into the phone problem. Thanks again!

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Frustrated
FrustratedGreater Melbourne (Inner), VIC

No customer service

published

Have had a book on back order since December . Stock never sent- they had lost the order. 2x2 hour wait on phone for customer service to be promised on TWO separate occasions that someone will sort it out and contact us . This has not happened .I have sent 2 separate emails, again- no response. No accountability, no follow through on what is promised , disgraceful . My daughter has started to use the text in school and she doesn’t have it - yet they’ve taken my money. Disgraceful .

Customer Service
1/5
Incentivised Review No
Campion Education
Campion E.Campion EducationSend a private message

I'm sorry to hear you've had this problem - I will send you a private message to ensure we sort it out for you. Thank you.

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BYE BYE CAMPION

published
Incentivised Review No
Campion Education
Campion E.Campion EducationSend a private message
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Page 1 of 10

Questions & Answers

Tracey
Traceyasked

I saw a 5% discount advertised if high school orders were placed before a certain date, I did receive a discount nor did I receive a reply to my email.

9 answers
Campion Education
Campion E.Campion EducationSend a private message

Hi Tracey, thanks for your note. Has this been resolved for you now? Thank you

Tracey
Tracey

No its not been resolved

Campion Education
Campion E.Campion EducationSend a private message
Luis F.
Luis F.asked

We placed an order for my yr 7 Son through the school, got a comfirmation notice and receipt for the order. Went to school and delivery hasn't been made, call this clowns at CAMPION and can't find the order, 2 days for school to start and have no books what a joke, very fast to take your money but useless at delivery and don't care about customers. It is just a waste of time with these guys , poor customer service, unreliable company , probably run by a bunch of thieves that just take people's money and run. Shame on you CAMPION

1 answer
Campion Education
Campion E.Campion EducationSend a private message

Hi Luis, I am very sorry to hear that you haven't received your order. I will send you a private message so we can gather a few details and hopefully resolve this for you. Thank you.

AMAL.A
AMAL.Aasked

i have placed three orders and did it all the same time but the day it arrived there were only 2 boxes i need my third box

1 answer
Campion Education
Campion E.Campion EducationSend a private message

Hi AMAL.A,, I will send you a private message so we can gather a few details and follow up on your remaining delivery.

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