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Good service, However, when I received items one of them which I have already paid for that was not there.
Review collected in partnership with Campion Education
Terrible service. I ordered items months ago. Some of them are delivered today, and they require f2f signature. We have COVID and need to isolate ourselves at home. Post put the notice in the mailbox and now nobody can go to the office to collect it.
Campion is a monopoly - awful people!
they take your money for books they dont have
they charge you to pick up the books
they dont tell you books that they have charged you have not been provided! ouch....
DID NOT ARRIVE, ZERO COMMUNICATION FROM CAMPION
I placed an order for my daughter last year December. It’s halfway through the term now and her books still haven’t arrived. I have tried raising this issue through their website as well as being placed on hold when I phone Campion.
Will not use again
I have used Campion for 4 years, ordered on time because I was organised and not working.
If you have "time" to remember at the end of the school year to order books in their very small time frame, 15 days before Christmas (first year of High School Book list price $562). You WILL NOT receive your until the day before school starts. Time close was 10 December, I remembered to order on the 16 December.
DO NOT MAKE THE MISTAKE OF PAYING FOR DELIVERY.... They WILL NOT allow you to pick up your order if you have paid for delivery, even if it...would make it easier for you. One week to go for school to start.... NO BOOKS, I rang (Tuesday) and was spoken to rather rudely by a staff member who stated " you didn't order in the time frame", Yes, I know. I was told (lied too actually) that my order would be sent out by the end of the week and to ring back on Thursday. I rang Wednesday, Thursday, Friday and Saturday only to be told the same lies by different people. Finally I got a Supervisor who spieled. "You ordered late, we have staff shortages due to COVID (NB. There were no cases in WA at this time).
Phones not answered, back items not actually in stock after being told they are.
Received an email to say backorder was finally in, go to pick it up only to be told it was a system error and they have no idea where it is. Was advised that I might get a reminder email but ignore that, have now received two more emails, have tried calling, wait on hold for over 1/2 only to be disconnected - TWICE! Email replies take between 3 - 5 days for a reply, I'm not driving 20 minutes, to wait in the line for an hour or so to be told it's not there again - you can only blame covid on so much. Good job the staff were so nice.
Ignore emails and the customer is never right
Books were sent back to Campion by Auspost due to a mix up at the local post office, they accepted responsibility for the mistake but campion refused to send the books out again unless I paid for the postage even stating it was my responsibility to try and get free postage, Auspost customer service stated they could get free delivery if they gave the relevant info that a mistake was made which I gave Campion. They ignored two emails regarding posting my child’s school books, held them to ransom and when I asked for a refund they only gave me half the amount back with no corrospondance explaining why they had short changed me. I will be taking this further
How does this work?
Campion says a book is on backorder, fine. Takes your money but doesn't tell you that it's not being printed until FREAKING APRIL...... The school year is half over by then. I had to wait on hold on the phone for nearly 3 hours only to be told that the year 12 sociology book is not being printed until then. Forget any customer service from campion books they are just full of s*** I don't care about anything as long as I can grab the cash off the bled dry parents. I can assure you I will move heaven and earth to avoid using campion next year even if I have to drive from Melbourne to Perth to pick it up.
I’m not one to normal leave a bad review but I have to this time
We ordered my daughters things for school to receive the wrong year level, to then try and call multiple times and the number being disconnected to then call other states and nobody can help me with a number to contact here in Victoria to then sending an email saying that my books were the wrong ones to then receive an email to weeks later apologising for the delay and to go down to the store on a certain date which I did so to then the store not being open and I was not the only...
Why the excessive cost?
Curious how you buy a limited edition book form an author like Enid Blighton with illustrations by Dali at comparatively equal costs to a Campion school text that is obviously mass produced and contains about as much info as you get free on Google? Interested to see what your margins are? Please let me know if you ever float the company as I think I’d love to invest and retire early!
very bad customer service
I was waiting 40 minutes.finally answered my phone when I requested my question about the purchase,then phone handed up totally waste my time.
A monopoly encouraged by the schools with shocking customer service!
This business exists because the schools (for reasons not know and definetely contrary to the interest of the parents) recommend parents order their books and materials through it. It is a monopoly which totally disregards the consumer rights of their clients. I have placed 4 orders this year for my 3 children and, had it not been for my good organisational skills which allow me to identify the missiong items, we would not have received a number of items ordered and paid for. I spent hours on the phone getting them to address the problem. As...of today (third week of school) we are still waiting delivery of texts needed by our son for his maths classes. He is totally disadvantaged by this lack of concern and customer service. This is totally unnaceptable and the schools must find alternative suppliers able to fill the role that Campion continues to neglect to do.
Poor and bad phone service connectivity
Poor phone connectivity, you'll be lucky to talk to someone before the call disconnects. I was unlucky and waiting on the phone in a queue seemed forever but in the end my problem got solved as I got a response via email which I was thankful for. My inquiry was dealt with immediately which I am grateful for. Hopefully they fix their phone service connectivity
No customer service
Have had a book on back order since December . Stock never sent- they had lost the order. 2x2 hour wait on phone for customer service to be promised on TWO separate occasions that someone will sort it out and contact us . This has not happened .I have sent 2 separate emails, again- no response. No accountability, no follow through on what is promised , disgraceful . My daughter has started to use the text in school and she doesn’t have it - yet they’ve taken my money. Disgraceful .
BYE BYE CAMPION
Overpriced books, monopolistic business. The schools must take some of the blame also, forcing us to use Campion.
Campion purposely hide the details, authors and ISBN numbers of book so you can't go and buy them elsewhere. It takes a little effort, but you can work out what the book is and buy it from somewhere else.
Campion charge you without supplying the books, which is illegal and against ACCC regulations.
Save your hard earned money and sanity people, and buy from others such as Zookal, The Nile, Lilydale Bookshop, etc. So many others o...
Questions & Answers
I saw a 5% discount advertised if high school orders were placed before a certain date, I did receive a discount nor did I receive a reply to my email.
Hi Tracey, thanks for your note. Has this been resolved for you now? Thank you
No its not been resolved
Thanks for your response Tracey. Could you please let me know
- Your full name, mobile and email
- Order details - order number...
We placed an order for my yr 7 Son through the school, got a comfirmation notice and receipt for the order. Went to school and delivery hasn't been made, call this clowns at CAMPION and can't find the order, 2 days for school to start and have no books what a joke, very fast to take your money but useless at delivery and don't care about customers. It is just a waste of time with these guys , poor customer service, unreliable company , probably run by a bunch of thieves that just take people's money and run. Shame on you CAMPION
Hi Luis, I am very sorry to hear that you haven't received your order. I will send you a private message so we can gather a few details and hopefully resolve this for you. Thank you.
i have placed three orders and did it all the same time but the day it arrived there were only 2 boxes i need my third box
Hi AMAL.A,, I will send you a private message so we can gather a few details and follow up on your remaining delivery.
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