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Campion Education

Campion Education

3.9 from 1,499 reviews · View Statistics
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Reviews

  • Product Quality
    4.6 (951)
  • Return Claim MadeYes (44) · No (1,005)
  • Customer Service
    4.3 (900)
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Have not received delivery

published

Would like to review but have not received my order after 18 days. Have rang and get told different story each time. They can not tell me when I will get the delivery, so my son will not have his school books for the commencement of school, very disappointing considering how much you charge for delivery.

Incentivised Review No
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Very good customer service

published

Very good customer service and product knowledge and excellent service and quick response while on the phone to the associates

Product Quality
5/5
Customer Service
5/5
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Bok list

published

Unable to review, as still waiting for my order to arrive. When it does arrive, then I can review properly.

Incentivised Review No
Return Claim MadeNo
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Books out of stock

published

I have received part of my order, but have two books for my sons year 12 psychology course not arrived

Incentivised Review No
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Gina karakiklas
Gina karakiklasSydney, NSW

Website not working

published

Your website was not letting my daughter get her website for school,the link was leading her to a blank page

Incentivised Review No
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Melissa
MelissaGreater Melbourne (Metropolitan), VIC

Order disappeared into the multi-universe

published

Order hasn’t been dispatched after I was told it would be in a day, can’t contact the 1300 number as it keeps hanging up!

Incentivised Review No
Return Claim MadeNo
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Kyleigh Hassall
Kyleigh HassallSouth East Queensland, QLD

Great service, speedy delivery

published

I missed the early order date which included free delivery but when I did place the order, it was delivered to me the same week. The delivery fee was a bit high considering it is charged for each child, but when you consider how long it takes to pick and pack and the cost of outsourcing delivery, it's probably justified. Next year I need to be organized to take advantage of the free / reduced delivery.
Overall a great experience.

Product Quality
5/5
Customer Service
5/5
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Simone
SimoneGreater Melbourne (Inner), VIC

Campion take money knowing books not in stock

published
Incentivised Review No
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Mich
MichMelbourne
  • 3 reviews

Easy to navigate website

published

The resources at Campion are easy to purchase and the delivery service is prompt. When I have needed to do a return, this has also been a streamlined process.

Product Quality
5/5
Customer Service
5/5
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J Elizabeth
J ElizabethPerth, WA

Where is my order???

published

Would love to review the product however it hasn’t arrived yet after 3 weeks, despite assurances at time of order that it would take no more than 10 days!
Very disappointed!!

Incentivised Review No
Return Claim MadeNo
Store LocationMalaga
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Extraordinary postage costs

published

Postage costs are ridiculous, and you have to put in a separate order (and pay postage) for each child. That would have incurred $75 postage for delivery within 2kms! They even charge for a click and collect order. Unfortunately I couldn’t attend in person this year. Shopping for second hand options instead

Customer Service
2/5
Incentivised Review No
Return Claim MadeNo
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Great (proactive) customer service

published

Campion were great, when filling the order they identified an obvious ordering error, they made contact to verify and then adjusted my order saving me time and money.

Customer Service
5/5
Incentivised Review No
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Helpful and efficient

published

We ordered late after returning from overseas but they allowed me to order over the phone and were very helpful.

Product Quality
5/5
Customer Service
5/5
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Carmel
CarmelSydney, NSW
  • 2 reviews

Prompt deliver

published

Ordered some books after the suggested date and three days later they arrived - excellent service and condition. Very happy with my order.

Product Quality
5/5
Incentivised Review No
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Expensive postage

published

Ordering for 2 children incurred a double postage and handling fee even though the goods were ordered at exactly the same time and being delivered to the same address. The total postage and handling was around $30 for two small parcels. I feel there needs to be a better system in place for parents who are ordering for multiple children as this is far too expensive.

Product Quality
3/5
Incentivised Review No
Return Claim MadeNo
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Page 1 of 10

Questions & Answers

Luis F.
Luis F.asked

We placed an order for my yr 7 Son through the school, got a comfirmation notice and receipt for the order. Went to school and delivery hasn't been made, call this clowns at CAMPION and can't find the order, 2 days for school to start and have no books what a joke, very fast to take your money but useless at delivery and don't care about customers. It is just a waste of time with these guys , poor customer service, unreliable company , probably run by a bunch of thieves that just take people's money and run. Shame on you CAMPION

1 answer
Campion Education
Campion E.Campion Education

Hi Luis, I am very sorry to hear that you haven't received your order. I will send you a private message so we can gather a few details and hopefully resolve this for you. Thank you.

AMAL.A
AMAL.Aasked

i have placed three orders and did it all the same time but the day it arrived there were only 2 boxes i need my third box

1 answer
Campion Education
Campion E.Campion Education

Hi AMAL.A,, I will send you a private message so we can gather a few details and follow up on your remaining delivery.

r S.
r S.asked

How to cancel wrong order?

1 answer
Campion Education
Campion E.Campion Education

Hi r S, please call our customer service team as soon as possible on the appropriate phone number for your state/location. The contact numbers are located here: www.campion.com.au/contact/. If your order has not already been processed to the picking/packing stage, we should be able to cancel the order for you. Thank you.

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