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Campion Education

Campion Education

3.9 from 1,516 reviews · View Statistics
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Reviews

  • Product Quality
    4.8 (34)
  • Return Claim MadeYes (39) · No
  • Customer Service
    4.7 (35)
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Ali
AliGreater Melbourne (Inner), VIC

Good job

published

It good to have service like this to give you nice customer service what you need in your school books.

Product Quality
3/5
Customer Service
4/5
Return Claim MadeYes
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The reviewer stated that an incentive was offered for this review

Rebecca
Rebecca
  • 2 reviews
  • 1 like

If there was a question- it got answered!

published

Thanks for straightforward, easy ordering.
Questions I had were answered thoroughly and with great politeness. Very grateful for the wonderful service, particularly during times when resources are strained.

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeYes
Store LocationVermont, VIC
Campion Education
Campion E.Campion Education

Hi Rebecca, we are so pleased to hear you had such a great experience with us in-store and found our team was helpful and able to answer your questions thoroughly. We really appreciate your review and will pass it on to the team. Thank you.

Rebecca
Rebecca

Please pass msg into team! So important to hear the good feedback!

Campion Education
Campion E.Campion Education

Thank you Rebecca!

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Fast delivery

published

I found it very easy to order and even though I ordered past the deadline date it was very quick delivery, will definitely be ordering online in the future.

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeYes
Campion Education
Campion E.Campion Education

Hi Lucy Allen, we appreciate you taking the time to post your review. We are very pleased to hear that your order arrived quickly and we look forward to seeing you online again. Thank you.

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Order and Refund

published

Ordering was simple and easy and due to ordering the same item twice the process for obtaining the refund was super easy and quick.

Product Quality
5/5
Incentivised Review No
Return Claim MadeYes
Campion Education
Campion E.Campion Education

Hi Peter G, thank you for taking the time to post your review. We are so pleased to hear that you found the ordering process simple and easy and that our team was able to help you to quickly organise your refund. Thank again.

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Fanie F.
Fanie F.Greater Melbourne (Metropolitan), VIC

Very easy refund

published

Great customer service refunding an item which was bought due to teacher's erroneous advice. I explained the situation to the wonderful telephone assistant who stated she couldn't guarantee the refund, especially because it was an online textbook access, but would do what she could. Pleased to say it was promptly reversed. I've never had an issue with the professionalism and service I've received from Campion after so many decades of dealing with them. Well done!

Customer Service
5/5
Incentivised Review No
Return Claim MadeYes
Store LocationNunawading VIC
Campion Education
Campion E.Campion Education

Hi Fanie F, we are pleased to hear that you found our customer service team professional, efficient and you enjoyed great service. Thank you for taking the time to post your review, it is very much appreciated.

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Amy Rose
Amy RoseGreater Melbourne (Inner), VIC

Refunded, no issues

published

My daughter changed Math stream and I need to purchase a different text book, I followed the refund process and the money was deposited into my bank account, no issues... or though had I not checked my bank account I wouldn't have known as there was no email/correspondence to tell me I had the refund approved... but no complaints!

Product Quality
5/5
Customer Service
4/5
Incentivised Review No
Return Claim MadeYes
Store LocationMoorabin, VIC
Campion Education
Campion E.Campion Education

Hi Amy Rose, we are so pleased you found the process to receive a refund straightforward and easy. Thank you for taking the time to leave your review.

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Simple, quick, easy

published

I found this on-line service simple, quick and easy to use. Clear notifications for delivery time. Campion on-line, definately helps me to get organised for the school year. Thank you Campion.

Customer Service
5/5
Incentivised Review No
Return Claim MadeYes
Store LocationOn line
Campion Education
Campion E.Campion Education
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Waxonwaxoff D.
Waxonwaxoff D.Sydney, NSW

Excellent service

published

Always efficient, super quick delivery. Had a issue with an incorrect year purchase, the customer service was excellent and my issue was resolved flawlessly.

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeYes
Store LocationAtarmon NSW
Campion Education
Campion E.Campion Education
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Charlie
CharlieCentral Highlands and Goldfields, VIC
  • 4 reviews

Fixed a missing item very quickly

published

We had a missing item in our order, they fixed it and sent a replacement very quickly. Very easy to deal with.

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeYes
Store LocationOnline
Campion Education
Campion E.Campion Education

Hi Charlie, thank you for taking the time to leave your review. We are so glad to hear that you found it easy to deal with our team and that your replacement item arrived very quickly. Thanks again.

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Leem
LeemGreater Melbourne (Metropolitan), VIC
  • 2 reviews

Good service

published

Good service. Easy to order online and prompt delivery. Used the service twice and both times I was satisfied with service

Product Quality
5/5
Incentivised Review No
Return Claim MadeYes
Store LocationOnline
Campion Education
Campion E.Campion Education

Hi Leem, we are really pleased to hear that when that you have used Campion Education you have been pleased with the level of service you have received. We hope to see you again soon. Thank you.

Leem
Leem

Thank you

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Swift, efficient service

published

This is the fourth year of using Campion for our children's secondary school texts. The process is very straight forward from ordering on-line, home delivery via Aust. Post and returning an incorrect book selection. The Customer Help Line is useful although it cannot provide updates of stock availability. This is a pity as, after speaking with them, I made a trip to their Artarmon NSW store only to discover the item was out of stock.

Product Quality
5/5
Customer Service
4/5
Incentivised Review No
Return Claim MadeYes
Store LocationArtmarmon NSW
Campion Education
Campion E.Campion Education
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Efficient

published

Ordered one book online, fast and efficient delivery the site was linked to school booklists, very easy to navigate. no worries

Product Quality
5/5
Incentivised Review No
Return Claim MadeYes
Campion Education
Campion E.Campion Education

Hi Maria, we are really pleased to hear that you found delivery of your order fast and efficient, and our online ordering system easy to navigate. Thank you for taking the time to post your review.

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Shaun
ShaunGreater Melbourne (Metropolitan), VIC

Very Effective Service

published

Very straight forward to use. Having the list of required books already selected for your child's year and school makes the process very simple. Delivery is quick.

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeYes
Store LocationPurchased on line.
Campion Education
Campion E.Campion Education

Hi Shaun, thank you for your feedback. We are really happy to hear that you found the ordering system very straightforward to use, the process simple, and delivery quick.

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  • Verified

Faster than I had hoped

published

I order books for a family of refugees. It's not simple as I need to ensure the books go to them not me. I recently ordered an Oxford parcel which cost $172. I found out later that the school had a pack for the student (wonderful school) I needed to cancel my Campion order. It had been dispatched hours earlier. The process was amazing. Simple, efficient and so cheerful in the midst of the busiest time of the year. Yes, Office Works stationery is cheaper but you get what you pay for.

Product Quality
4/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeYes
Store LocationWest Heidelberg Melbourne
Campion Education
Campion E.Campion Education

Hi Margaret Leahy, we are so happy to hear that you found our process simple, efficient and our team helpful. We really appreciate you taking the time to leave your review. Thank you.

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Nikhita
Nikhita Perth, WA

School book list

published

Poor time dispatch, Communication isn’t great. Still don’t have my products, this review is purely on the service as I haven’t received the products yet

Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Campion Education
Campion E.Campion Education

Hi Nikhita, sorry you haven't enjoyed your experience with us. I will send you a private message so we can gather a few details and resolve this for you. Thank you.

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Page 1 of 2

Questions & Answers

Luis F.
Luis F.asked

We placed an order for my yr 7 Son through the school, got a comfirmation notice and receipt for the order. Went to school and delivery hasn't been made, call this clowns at CAMPION and can't find the order, 2 days for school to start and have no books what a joke, very fast to take your money but useless at delivery and don't care about customers. It is just a waste of time with these guys , poor customer service, unreliable company , probably run by a bunch of thieves that just take people's money and run. Shame on you CAMPION

1 answer
Campion Education
Campion E.Campion Education

Hi Luis, I am very sorry to hear that you haven't received your order. I will send you a private message so we can gather a few details and hopefully resolve this for you. Thank you.

AMAL.A
AMAL.Aasked

i have placed three orders and did it all the same time but the day it arrived there were only 2 boxes i need my third box

1 answer
Campion Education
Campion E.Campion Education

Hi AMAL.A,, I will send you a private message so we can gather a few details and follow up on your remaining delivery.

r S.
r S.asked

How to cancel wrong order?

1 answer
Campion Education
Campion E.Campion Education

Hi r S, please call our customer service team as soon as possible on the appropriate phone number for your state/location. The contact numbers are located here: www.campion.com.au/contact/. If your order has not already been processed to the picking/packing stage, we should be able to cancel the order for you. Thank you.

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