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Excellent Customer Service
I spoke to Shannae & she went above & beyond to help me and I really appreciate how efficient she was.
Overall it was a great outcome!
Excellent customer service. Good frequent communication and quick delivery. Item purchased was dispatched and delivered in a timely manner. Great service!
Text book order
A Comprehensive range of text books. Prompt response. Easy to deal with. The Books were carefully packaged. The staff are very helpful.
My child changed school during the term and I thought getting text books might require a trip to Campion but I could still access the booklist online and the books were delivered within a couple of days. Fantastic service!
Went out of their way to help with wrong order
After ordering the wrong thing, Campion were very helpful with arranging the right item to be delivered quickly on purchase, and arranging a refund for the wrong item. Good customer service during Melbourne’s lockdown.
I had to source textbooks mid-term as my child changed schools and curriculum. The staff in Nunawading were helpful and efficient, also with an exchange when we needed to change one subject a short time later.
Still haven’t received
Did not say it was on back order when I ordered it. Took 5 days to tell me it would actually be a further 3 weeks for it to arrive. If I’d known I would have looked elsewhere. Disappointing!
Polite and courteous young staff online for activation codes and help
Young staff with impeccable manners, and great online customer service, will use again, and again, and (is this 20 words yet?)
Best service !
There was a mistake on an order and the book arrived the next day, the girl was so lovely to deal with on the phone and went above and beyond.
excellent customer service
A school text book ordered was not in stock (supplier issue). Communication was excellent, and when I made the error of ordering twice the person on the end of the phone could not have been more helpful sorting it out.
my experience with Campion was very good. no fault. all requests came on time and delivered in a good quality
A mistake was made on first delivery, but was rectified immediately upon my advice. On both occasions, very prompt delivery of ordered goods
Ordered it...got it...
Ordered 3x school lists. No problems and fast resolution after a mistake on my part. No complaints here! Had to do a last minute order, which arrived very fast.
This is a great service
It’s easy to use and has everything we need for school. I recommend using campion . Look forward to next years books.
Little fixes would make it great
Thinking I'd save some money, I opted for picking up the books I ordered for my boys. This since delivery was charged twice despite all books going to the same address. Picking up the books then became quite the exercise. 4 visits was required before all books had been collected. This together with opening hours that are difficult to meet for any working parent meant it was way harder than it would've had to been.
In the frenzy before school start, offer a few days per week with longer hours to make it possible to collect without having to tak...e time off. If I order for my kids, open up for me being able to make one order rather than two and being charged twice for delivery when it is for the same address. The drips and drab collection... 4 times to get all books. Phone waiting time. Well calling at the time of the school start was another issue. The waiting times was longer than my lunch break making it very difficult to get contact with you.
My daughter needed a Humanities book for school. Ordered through the website with no fuss and received it in 5 days !
Refunded, no issues
My daughter changed Math stream and I need to purchase a different text book, I followed the refund process and the money was deposited into my bank account, no issues... or though had I not checked my bank account I wouldn't have known as there was no email/correspondence to tell me I had the refund approved... but no complaints!
Ordering Product online was easily accessible As per School booklist, excellent communication from product leaving the store & keeping track . Product was delivered prior the date of delivery. Well Done and Keep It Up !!
School books ordered and received as expected and on time through Post Australia. Post Australia services were excellent as we were kept informed at all times during delivery
Items received as per expectation. Very good service. Received the parcel within a week of the order and all packed in good condition.
Quick and User-friendly
Great user friendly site with book lists for each school means I can easily order even internationally for my kids
They need some competition
I am yet to have an experience with them that I would consider smooth or even somewhat pleasant. I wouldn't even ask for a "good experience" - satisfactory would even be good. Where is the competition to help them lift their game?
On point when something was missing which ment it was not in stock they sent it out the next week great service
I had a pretty good experience with campion! They always responded quickly via email, and their delivery was on time too.
Expensive Delivery/Handling charge
I have kids at two different schools and both schools use Campion for their yearly books orders. Campion's charge of $21.95 for delivery/handling is way to high, it used to be $12. Having have many schools ordering through Campion, they have so much business already, as the majority of parents will just follow the school's instructions and order through Campion, and yet they impose such a high handling charge.
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