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Campion Education

Campion Education

4.0 from 1,471 reviews · View Statistics
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Reviews

  • Product Quality
    3.3 (136)
  • Return Claim MadeYes · No (188)
  • Customer Service
    2.3 (144)
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Shipping and handling expensive

published

Happy with the layout making it easier to purchase, but loses a star because of the handling charges which are expensive and not offered for pick and collect in the store.

Incentivised Review No
Return Claim MadeNo
Store LocationOnline
Campion Education
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Jenvas
Jenvas
  • 2 reviews

Delivery is a rip off!

published

I have to purchase my son's school items and most of them are online texts yet the delivery charges are ridiculous! If I didn't have to use them I wouldn't.

Product Quality
2/5
Incentivised Review No
Return Claim MadeNo
Campion Education
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Vanessa T.
Vanessa T.Greater Melbourne (Inner), VIC

Postage

published

2. There should be an option for click and collect. Expecting parents to pay $15.95 for postage is ridiculous when books are already expensive. I had to pay this cost x 2 orders.
2. Officeworks offers much more competitive prices on stationary.

Product Quality
3/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationNo store because no option to do so
Campion Education
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No pick up option!

published

I placed online orders for my two secondary school students:

1. There was no option to pick up from the warehouse so I had no choice but to pay an additional $9.00 for postage for each order

2. My year 10 child is also studying a year 11 subject. This extra book had to be placed as a separate order incurring additional postage!! Very unfair and expensive just to order one additional book for the same child!!

Please look at improving ordering options for children studying across year levels.
Please provide a pick up option - delivery is so expensive!

Incentivised Review No
Return Claim MadeNo
Campion Education
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Perth Mum
Perth MumPerth, WA

Can’t combine postage for multiple children

published

The process of ordering using the school code is easy, but orders for 2022 had to be submitted the day after school finished for 2021 to avoid a “late fee”. It’s not possible to combine orders for 3 children so 3 late fees if I ordered even 1 item from each list. I ended up only ordering my eldest child’s text books. I was able to easily get everything else from other providers, and they have already delivered, but the Campion order has not yet arrived.

Incentivised Review No
Return Claim MadeNo
Store LocationOnline/Willetton
Campion Education
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Allan
AllanWestern Australia

gouging

published

To give you two weeks after school ending to order and pay or pay a late delivery fee (after placing and paying for the order still within the same year) is gouging and especially when to go anywhere else is made difficult.

Product Quality
4/5
Incentivised Review No
Return Claim MadeNo
Store LocationOnline
Campion Education
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They are fast and accurate but their shipping is expensive

published

I think there should be an option to combine kids orders.. paying THREE Lots of shipping for my kids orders is not only ridiculously expensive, it’s a waste

Product Quality
5/5
Customer Service
3/5
Incentivised Review No
Return Claim MadeNo
Store LocationPerth
Campion Education
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not great for families with more than one child

published

ordering is quite difficult for more than 1 year level/ child and al lso no option to combine post cost

Product Quality
5/5
Customer Service
3/5
Incentivised Review No
Return Claim MadeNo
Store LocationONLINE
Campion Education
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Brendon
BrendonPerth, WA
  • 2 reviews

User friendly but not the cheapest

published

Campion is convenient and easy to use with its connection to my children's high school booklists. I like the flexibility of selecting and deselecting items on the list as I often find cheaper options elsewhere.
I have two children in different schools and would have liked to pay for delivery just ONCE to our home address, instead of twice to the same address. Can you make this an option?

Product Quality
4/5
Customer Service
3/5
Incentivised Review No
Return Claim MadeNo
Campion Education
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alebonau
alebonauGreater Melbourne (Metropolitan), VIC

unfortunately do not allow covid safe, non contact delivery.

published

for some strange reason, while using australia post campion books in their shipping do not allow anything bar needing a signature in delivery. no option of covid safe non contact delivery

Product Quality
5/5
Customer Service
3/5
Incentivised Review No
Return Claim MadeNo
Store Locationonline
Campion Education
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sonnyp
sonnypGreater Melbourne (Metropolitan), VIC
  • 2 reviews
  • 3 likes

Horrible experience for my VCE student

published
Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationOnline
Campion Education
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Dianne
DiannePerth, WA
  • 2 reviews

Campion Education book availability

published

They advertise books on their booklist, and on email and on their website, but then say they arent in stiock AFTER you have paid for them and that they can't deliver them until next year at some stage to the school. I would have purchased from somewhere else.... my daughter wanted to get a head start on study and these are study guides. Everything she has ordered this year, is to arrive at a later date. Is that really good enough?

Product Quality
1/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Campion Education
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David G.
David G.Greater Melbourne (Outer), VIC

Better than average

published

It was supposed to have free delivery yet we’re charged on our second order. We were forced to make a second order as our daughter is in year 11 but doing a year 12 subject.

Product Quality
4/5
Customer Service
3/5
Incentivised Review No
Return Claim MadeNo
Campion Education
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Campion not good enough!

published

I have 2 children, hence 2 booklists, and I was charged the admin fee of $15.95 twice. Campion does not waive the admin fee, if I decide to pick-up the books in person. In addition, there is no option of transferring the eBooks of my older to my younger child. Daytime robbery from Campion when all families are doing tough right now. ZERO star from me.

Incentivised Review No
Return Claim MadeNo
Campion Education
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Emma
EmmaGreater Melbourne (Inner), VIC

Campion Education - another business that doesn't care!

published

Campion owes me a significant refund due to an ordering issue. I have been waiting a week for reimbursement and called the Victorian 'customer service' number for assistance. The number is a call centre where staff read from a script and are not able to solve refund issue or put me through to a real human in Campion's accounts department. So I have paid twice for the books my daughter received and Campion is not refunding my money with any haste. Just like school uniform suppliers, the lack of competition in school book retailing leads to arrogance and disrespectful customer care. 0/10 from me Campion.

Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationNunawading, Vic
Campion Education
Campion E.Campion Education
Emma
Emma

So why not just have a phone number answered by a human who works in your office and can actually provide customer assistance?

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Page 1 of 8

Questions & Answers

Luis F.
Luis F.asked

We placed an order for my yr 7 Son through the school, got a comfirmation notice and receipt for the order. Went to school and delivery hasn't been made, call this clowns at CAMPION and can't find the order, 2 days for school to start and have no books what a joke, very fast to take your money but useless at delivery and don't care about customers. It is just a waste of time with these guys , poor customer service, unreliable company , probably run by a bunch of thieves that just take people's money and run. Shame on you CAMPION

1 answer
Campion Education
Campion E.Campion Education

Hi Luis, I am very sorry to hear that you haven't received your order. I will send you a private message so we can gather a few details and hopefully resolve this for you. Thank you.

AMAL.A
AMAL.Aasked

i have placed three orders and did it all the same time but the day it arrived there were only 2 boxes i need my third box

1 answer
Campion Education
Campion E.Campion Education

Hi AMAL.A,, I will send you a private message so we can gather a few details and follow up on your remaining delivery.

r S.
r S.asked

How to cancel wrong order?

1 answer
Campion Education
Campion E.Campion Education

Hi r S, please call our customer service team as soon as possible on the appropriate phone number for your state/location. The contact numbers are located here: www.campion.com.au/contact/. If your order has not already been processed to the picking/packing stage, we should be able to cancel the order for you. Thank you.

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