They are not professional at all
They sent an item in test mode and even they cant fix it. now refusing to refund or fix the product.
worst service i have seen in years
So horrible rip off
So horrible. The stationary worth no more than $70 but they charged $196. Bad customer service. Not friendly at all
Worst company to deal with.
This company is the worst to deal with. Very disorganised not helpful at all, understaffed and never have stock available. I purchased the incorrect digital code and they refused to do anything about it. No customer service what so ever.
never supplied book - does not answer emails - refund now
never supplied book - does not answer emails - refund now - very poor service indeed - I have my Focus on being factual and objective. I Don't use aggressive language and don't post personal details.
still hasn't arrived
ordered in January. out of stock. was told it would be in in 3 weeks and paid to have delivered.
it still hasn't arrived. tried ringing contact number - NO Answer so emailed query as to where my item is - still waiting on response
I ordered books for my son on the 13th Jan and called to cancel, due to circumstances out of my control, on the 14th. I was told the order was at a stage that could not be altered. To get a refund on the books ordered, I would have to wait until the order arrived and then return them to Dandenong. We live in Inverloch so this is a trip I would have preferred not to make.
Failed to live up to expectations
After placing online order and being extremely impressed about next day pickup only to find after collection we were given another school's order. As I said to my wife, I am not surprised given the place appears to be run by people just out of school themselves. There appears to be no service standard oversight?
Difficult to change an order
After ordering Online I realized I’d added two extra items by mistake. I tried to remove them several times but the online portal would not allow me to do it. I emailed immediately to advise that I didn’t want the two items - it was a Sunday.
Monday afternoon I received an email saying that the items had already been processed and the only way I could return them was to visit the warehouse. I also phoned on the Monday receiving a similar response.
Once the order arrived, I took the two items back to the warehouse where I was served by a per...son who was showing a ‘I don’t care’ factor. I was also told that the refund would take a week to be received. Considering it was an EFTPOS transaction it really shouldn’t take a week. A rather disappointing experience considering the size of the company.
Charged for delivery before the cut off date for free delivery.
I sent an email a week ago but still awaiting a response. I was charged for a delivery although I was entitled to free delivery. I need a refund please.
Save a lot off time
Love that I can just jump
On line at any time and order things saves a lot off time driving around. Very prompt. Every thing we ordered arrived with out a hitch
Review collected in partnership with Campion Education
The reviewer stated that an incentive was offered for this review
Are you joking!
I work at Pacific Hwy St Leonards, just up the road from Campion, if it wasnt for this fact I would be extremely annoyed as i have had to wait for books that arent in stock or exchange incorrect books sent each and every year, I am totally sick of this process.
A book purchased in error, went to return book and change it for the correct one only to be told it had to refunded to another card returned again with the correct card to be be told the book had been used and been in a school bag WELL the book was in the condition it arrived in, had never been in a school bag but hey according to Campion staff it has they must bsuch rude and unhelpful staff guess I will use office works next time what a bunch of rude staff and 2 wasted trips to Malaga
Questions & Answers
We placed an order for my yr 7 Son through the school, got a comfirmation notice and receipt for the order. Went to school and delivery hasn't been made, call this clowns at CAMPION and can't find the order, 2 days for school to start and have no books what a joke, very fast to take your money but useless at delivery and don't care about customers. It is just a waste of time with these guys , poor customer service, unreliable company , probably run by a bunch of thieves that just take people's money and run. Shame on you CAMPION
Hi Luis, I am very sorry to hear that you haven't received your order. I will send you a private message so we can gather a few details and hopefully resolve this for you. Thank you.
i have placed three orders and did it all the same time but the day it arrived there were only 2 boxes i need my third box
Hi AMAL.A,, I will send you a private message so we can gather a few details and follow up on your remaining delivery.
How to cancel wrong order?
Hi r S, please call our customer service team as soon as possible on the appropriate phone number for your state/location. The contact numbers are located here: www.campion.com.au/contact/. If your order has not already been processed to the picking/packing stage, we should be able to cancel the order for you. Thank you.
Get an answer from our members and Campion Education representatives
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.