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Campion Education

Campion Education

4.0 from 1,374 reviews · View Statistics
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Reviews

  • Product Quality
    3.9 (309)
  • Return Claim MadeYes (19) · No (339)
  • Customer Service
    3.3 (304)
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Solid core service and helpful customer service when needed

published

Simple website and ordering process resulted in within the week delivery which was great for the time of year. Customer service quickly and efficiently dealt with a problem with delivery of an electronic text.

Product Quality
4/5
Customer Service
5/5
Joanne Fox
Joanne FoxGreater Melbourne (Inner), VIC

Pick up option

published

Every year when I order I have to pay for delivery ($21.00). I live around the corner but have no option on your website to click that I will pick up so I have to pay for this service.

Incentivised Review No
Store LocationNunawading Vic
Campion Education
Campion E.Campion Education

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0.0
(1,234)
Louise D.
Louise D.Greater Melbourne (Metropolitan), VIC

Great service

published

I missed the cut off but campion ensured I received it for the rollover to new year level. Very helpful when I called, explaining my options and reassuring me that it would arrive close to the required date. It arrived in plenty of time!

Product Quality
5/5
Customer Service
5/5
Campion Education
Campion E.Campion Education
Mark C
Mark CGreater Melbourne (Outer), VIC
  • 2 reviews

school books

published

easy to use and log in, would be good if you could make payments with Paypal so that i wouldn't have to write down my card number all the time. Delivery and notification if book aren't available is very good. Also would be good to have just one fee for the delivery if your ordering more than one child if its going to the same address.

Product Quality
5/5
Customer Service
4/5
Campion Education
Campion E.Campion Education
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Annoyed

published

I have two booklists to order which means I have to pay for two separate deliveries of $15.95. Campion do not explain this in the you tube online ordering video and I had to call the company directly clarify why I couldn't pay for one delivery for two booklists from one school. The only way I can do this is to go into a store! My local Campion is closed till March 2022! I wasted an hour trying to figure out what I was doing wrong. What a waste of time only to find out that I am getting ripped off on delivery for no good reason.

Incentivised Review No
Return Claim MadeNo
Campion Education
Campion E.Campion Education
Renny
Renny
  • 2 reviews

Prompt delivery

published

Books arrived safely and promptly. This is an early order for yr 10 English novels next year. Very useful so thank you.

Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
Campion Education
Campion E.Campion Education

Hi Renny, we are so pleased to hear that your novels arrived safely and promptly. Thank you for taking the time to post your review.

Deborah M.
Deborah M.Sydney, NSW

easy organised ordering

published

I like seeing then lists and being able to select what is needed with options. makes it simple for the end user.

Product Quality
5/5
Customer Service
4/5
Campion Education
Campion E.Campion Education

Hi Deborah M, thank you for taking the time to post your review. We are pleased to hear that you enjoyed your experience and found ordering online simple and easy.

Slow deliveries, confusing system

published

While i do commend the ebook services that this company provides, I have waited around a month for my order to come and this is not only during Covid-19 but a consistent problem I have experienced when ordering through Campion. I understand that this may be out of their control but as a student in year 12 it does cause a delay in my education. I have also had past problems when ordering online, accidentally ordering the same book twice due to confusion in labelling (the textbook was labelled the same as the skills book on their platform, which also appeared twice).

Product Quality
4/5
Customer Service
3/5
Campion Education
Campion E.Campion Education

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0.0
(1,234)
Nadia
Nadia
  • 9 reviews
  • 5 likes

Poor customer service

published

Absolutely shocking customer service! I have been waiting for weeks for our order to be delivered.
Covid-19 is not an excuse since this organisation consistently delivers late and has done for years.
They are disengaged and know that schools just use them since they have done so for ages.

Just not good enough. Get your act together!

Product Quality
1/5
Customer Service
1/5
Campion Education
Campion E.Campion Education

Hi Nadia, I am very sorry to hear that you haven't had a positive experience with us. I will send you a private message so we can obtain some more details from you and investigate this for you.

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Psychology studies: confused

published

Clearer book descriptions on book list are needed as just work books may be confused with actual correctly informative texts. Thankyou.

Product Quality
5/5
Customer Service
5/5
Campion Education
Campion E.Campion Education
Les Hala
Les HalaMid North Coast, NSW

Only 1 fault, which is probably out of your control

published

Excellent in all facets of delivery and communication. My only fault with Campion was not delivering all books ordered. Thankyou.

Product Quality
5/5
Customer Service
5/5
Campion Education
Campion E.Campion Education

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0.0
(1,234)
Lee M.
Lee M.Greater Melbourne (Inner), VIC

delayed delivery and no digital copy

published

Hi, please don't use Australia Post during a pandemic when you're deliverying within the same state (Victoria). Took too long in amongst the pressure of studying yr12. Also, if we had digital copies, we would have accessed much quicker.

Incentivised Review No
Return Claim MadeNo
Store Locationonline
Campion Education
Campion E.Campion Education
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Sarah J.
Sarah J.Greater Melbourne (Inner), VIC

Expensive delibery

published

In quarantine due to be a close contact. So had no choice but to use delivery. One small paperback, notebook and some pens = $21.95. Pretty outrageous

Incentivised Review No
Campion Education
Campion E.Campion Education

They are not professional at all

published

HI
They sent an item in test mode and even they cant fix it. now refusing to refund or fix the product.
worst service i have seen in years

Product Quality
1/5
Customer Service
1/5
Campion Education
Campion E.Campion Education

Hi MOhd, I am sorry to hear that you haven't enjoyed your experience with us. I have sent you a private message so we can better understand the issue you are experiencing and investigate this for you. Thank you.

Quick

published

Pretty quick with delivery and the book came in pretty awesome condition so I cant complain about it. only could say to make the books less expensive but oh well lmao.

Product Quality
5/5
Customer Service
5/5
Campion Education
Campion E.Campion Education
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Questions & Answers

Luis F.
Luis F.asked

We placed an order for my yr 7 Son through the school, got a comfirmation notice and receipt for the order. Went to school and delivery hasn't been made, call this clowns at CAMPION and can't find the order, 2 days for school to start and have no books what a joke, very fast to take your money but useless at delivery and don't care about customers. It is just a waste of time with these guys , poor customer service, unreliable company , probably run by a bunch of thieves that just take people's money and run. Shame on you CAMPION

1 answer
Campion Education
Campion E.Campion Education

Hi Luis, I am very sorry to hear that you haven't received your order. I will send you a private message so we can gather a few details and hopefully resolve this for you. Thank you.

AMAL.A
AMAL.Aasked

i have placed three orders and did it all the same time but the day it arrived there were only 2 boxes i need my third box

1 answer
Campion Education
Campion E.Campion Education

Hi AMAL.A,, I will send you a private message so we can gather a few details and follow up on your remaining delivery.

r S.
r S.asked

How to cancel wrong order?

1 answer
Campion Education
Campion E.Campion Education

Hi r S, please call our customer service team as soon as possible on the appropriate phone number for your state/location. The contact numbers are located here: www.campion.com.au/contact/. If your order has not already been processed to the picking/packing stage, we should be able to cancel the order for you. Thank you.

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