Reviewer Photos & Videos
Delivery is a rip off!
I have to purchase my son's school items and most of them are online texts yet the delivery charges are ridiculous! If I didn't have to use them I wouldn't.
Paid for delivery twice!!
Not only do Campion charge a lot of money, they charge $20 for delivery for each child within a family. Therefore, we paid $40 for 12 books to be picked and delivered. Not happy Jan. You can't ring them either. No phone number on their website.
Annoying that I cannot put all of my childrens' orders in 1 shipment and pay 1 amount of shipping costs. This can be improved.
2. There should be an option for click and collect. Expecting parents to pay $15.95 for postage is ridiculous when books are already expensive. I had to pay this cost x 2 orders.
2. Officeworks offers much more competitive prices on stationary.
Haven’t received order yet
Can not review yet as still waiting for order to arrive. review might change once it finally does arrive, redundant to be asked for a review before the product is even delivered
We received the school books really quickly so all ready for the new term, except for the English novel that was out of stock. This will be sent mid Feb which hopefully won’t be too much of an issue with the school!
No pick up option!
I placed online orders for my two secondary school students:
1. There was no option to pick up from the warehouse so I had no choice but to pay an additional $9.00 for postage for each order
2. My year 10 child is also studying a year 11 subject. This extra book had to be placed as a separate order incurring additional postage!! Very unfair and expensive just to order one additional book for the same child!!
Please look at improving ordering options for children studying across year levels.
Please provide a pick up option - delivery is so expensive!
Can’t combine postage for multiple children
The process of ordering using the school code is easy, but orders for 2022 had to be submitted the day after school finished for 2021 to avoid a “late fee”. It’s not possible to combine orders for 3 children so 3 late fees if I ordered even 1 item from each list. I ended up only ordering my eldest child’s text books. I was able to easily get everything else from other providers, and they have already delivered, but the Campion order has not yet arrived.
To give you two weeks after school ending to order and pay or pay a late delivery fee (after placing and paying for the order still within the same year) is gouging and especially when to go anywhere else is made difficult.
Make you pay postage for every child despite delivery to same address :0(
Not family-friendly at all. Trying to place orders for my 3 kids, but there is no way to combine so I have to pay $52.50 for delivery (thats $17.50 for each order) to the same address! Their website states that click and collect is available during January but I can only place one order for pick up, not all 3?????? Happy to wait and pick up my orders but won't allow me to select this option for 3 orders, despite them charging for that option as well. Sent a message for assistance, but told 3-5 day reply turnaround....seriously worst service ever. Ziggys is so much easier and nicer to deal with. Not a fan at all of campion.
Cut off period is to short.
Would really like a longer period to order books before getting charged extra for handling fees. Ziggy lets you order into the new year before charging a penalty.
Charge one fee for 1 family even if more than 1 order. A copy of list with ticked items after order is put through would be good so that customer can cross reference order once received.
They are fast and accurate but their shipping is expensive
I think there should be an option to combine kids orders.. paying THREE Lots of shipping for my kids orders is not only ridiculously expensive, it’s a waste
not great for families with more than one child
ordering is quite difficult for more than 1 year level/ child and al lso no option to combine post cost
User friendly but not the cheapest
Campion is convenient and easy to use with its connection to my children's high school booklists. I like the flexibility of selecting and deselecting items on the list as I often find cheaper options elsewhere.
I have two children in different schools and would have liked to pay for delivery just ONCE to our home address, instead of twice to the same address. Can you make this an option?
This is perfect! Can’t live without it.
To be completely honest, I personally think that the product is perfect and that I can not live without it.
unfortunately do not allow covid safe, non contact delivery.
for some strange reason, while using australia post campion books in their shipping do not allow anything bar needing a signature in delivery. no option of covid safe non contact delivery
Horrible experience for my VCE student
Ordered books in November, understand COVID means delays however why are Year 12/VCE students supplies prioritised? My son is going to be well behind with SAC'S on their first week of school with no books until possibly the 25th Jan??? Absolutely horrible service, you'd think digital codes might be emailed in this day and age at least except we just get a standard response blaming COVID. Well VCE results don't take into account poor service. I will be informing our school they need to consider a more reliable supplier and anyone who need advic...e. I now have been told I need to add to COVID stress and come into a store to pay for my books we need all over again and then stand in the line again once I receive my original order for a refund of these late delivered books. This causes more work and increases everyones COVID risk completely. Seriously my local store in Mount Waverley is closed until March so of course you want all customers to bring COVID together and line up at your limited available stores‽???? PLEASE ANY FUTURE VCE Families please be aware of this major issue, report issues to school so they can give feedback on behalf of our community and walk their business to someone who actually wants it and is more competent
Campion Education book availability
They advertise books on their booklist, and on email and on their website, but then say they arent in stiock AFTER you have paid for them and that they can't deliver them until next year at some stage to the school. I would have purchased from somewhere else.... my daughter wanted to get a head start on study and these are study guides. Everything she has ordered this year, is to arrive at a later date. Is that really good enough?
Simple and easy but not cheaper
Campion is when you need to outsource the job of shopping for school supplies. Of course you can find it cheaper and better quality elsewhere but for ease, convenience, trusted and secure... Campion is the way to go. In the end the difference is only a few dollars which is paid back in the time you save. Thank you Campion.
Very good service
Easy to order online and the delivery was on time. I’m not sure why I got charged a delivery fee for my second child though when it was supposed to be free if I ordered before the due date, which I did.
Handling and postage charges are extremely high
Handling and postage charges are extremely high even when ordering few items. Everything else is good. Please consider this and come up with a better model which will definitely increase customer satisfaction
Better than average
It was supposed to have free delivery yet we’re charged on our second order. We were forced to make a second order as our daughter is in year 11 but doing a year 12 subject.
It was quick & easy. Everything needed arrived in good condition. Delivery took longer than expected but books were well packed.
Campion not good enough!
I have 2 children, hence 2 booklists, and I was charged the admin fee of $15.95 twice. Campion does not waive the admin fee, if I decide to pick-up the books in person. In addition, there is no option of transferring the eBooks of my older to my younger child. Daytime robbery from Campion when all families are doing tough right now. ZERO star from me.
Campion Education - another business that doesn't care!
Campion owes me a significant refund due to an ordering issue. I have been waiting a week for reimbursement and called the Victorian 'customer service' number for assistance. The number is a call centre where staff read from a script and are not able to solve refund issue or put me through to a real human in Campion's accounts department. So I have paid twice for the books my daughter received and Campion is not refunding my money with any haste. Just like school uniform suppliers, the lack of competition in school book retailing leads to arrogance and disrespectful customer care. 0/10 from me Campion.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.