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Website not working
Your website was not letting my daughter get her website for school,the link was leading her to a blank page
Order disappeared into the multi-universe
Order hasn’t been dispatched after I was told it would be in a day, can’t contact the 1300 number as it keeps hanging up!
Great service, speedy delivery
I missed the early order date which included free delivery but when I did place the order, it was delivered to me the same week. The delivery fee was a bit high considering it is charged for each child, but when you consider how long it takes to pick and pack and the cost of outsourcing delivery, it's probably justified. Next year I need to be organized to take advantage of the free / reduced delivery.
Overall a great experience.
Campion take money knowing books not in stock
Campion take people's money knowing some books are not in stock, instead of alerting the customer at the time of order through their website they take the customers money, then they send an email saying the title is delayed. Technically they hold the customers money for months before delivery. Every year your company breaches the ACC "... they know, or should have known, they would not be able to supply the products or services within the timeframe indicated or if no timeframe was provided, within a reasonable time." I have checked by ringi...ng Oxford Press who have told me they don't take money from a bookseller until the books are despatched to them. They also say the bookseller is told of delays from the outset. So why does your company take customers' money knowing you don't have the stock on hand. In my school alone with one year 7 book valued at $69, which has to be purchased for 2022 as new, multiply x 300 year 7's = 20K - just for one school! Just for one year level.
I ordered several text books online for my son.
The process to order was very easy.
The delivery period was quick.
Easy to navigate website
The resources at Campion are easy to purchase and the delivery service is prompt. When I have needed to do a return, this has also been a streamlined process.
Where is my order???
Would love to review the product however it hasn’t arrived yet after 3 weeks, despite assurances at time of order that it would take no more than 10 days!
Extraordinary postage costs
Postage costs are ridiculous, and you have to put in a separate order (and pay postage) for each child. That would have incurred $75 postage for delivery within 2kms! They even charge for a click and collect order. Unfortunately I couldn’t attend in person this year. Shopping for second hand options instead
Great (proactive) customer service
Campion were great, when filling the order they identified an obvious ordering error, they made contact to verify and then adjusted my order saving me time and money.
Helpful and efficient
We ordered late after returning from overseas but they allowed me to order over the phone and were very helpful.
Ordered some books after the suggested date and three days later they arrived - excellent service and condition. Very happy with my order.
Ordering for 2 children incurred a double postage and handling fee even though the goods were ordered at exactly the same time and being delivered to the same address. The total postage and handling was around $30 for two small parcels. I feel there needs to be a better system in place for parents who are ordering for multiple children as this is far too expensive.
Yet to receive order :(
Have not received order yet sent a product review. No tracing numbers provided for either of my orders placed weeks ago.
Very fast service. Makes preparing for the school year very easy. This is my second order - the first was also good.
Just to clarify, I rated it 1 star because I couldn’t leave it blank to leave my review otherwise I wouldn’t have.
Your products are far too expensive, I saved more than half my money buying stationary from big w & the school books from the sustainable school shop and booktopia.(parents take note for next year).
Most of all, you offer no payment plans such as afterpay and your shipping is way too high. I run a very small business and I know what shipping costs.. I’m on a carer pension and my husband is permanently disabled and when I am buying...
Questions & Answers
We placed an order for my yr 7 Son through the school, got a comfirmation notice and receipt for the order. Went to school and delivery hasn't been made, call this clowns at CAMPION and can't find the order, 2 days for school to start and have no books what a joke, very fast to take your money but useless at delivery and don't care about customers. It is just a waste of time with these guys , poor customer service, unreliable company , probably run by a bunch of thieves that just take people's money and run. Shame on you CAMPION
Hi Luis, I am very sorry to hear that you haven't received your order. I will send you a private message so we can gather a few details and hopefully resolve this for you. Thank you.
i have placed three orders and did it all the same time but the day it arrived there were only 2 boxes i need my third box
Hi AMAL.A,, I will send you a private message so we can gather a few details and follow up on your remaining delivery.
How to cancel wrong order?
Hi r S, please call our customer service team as soon as possible on the appropriate phone number for your state/location. The contact numbers are located here: www.campion.com.au/contact/. If your order has not already been processed to the picking/packing stage, we should be able to cancel the order for you. Thank you.
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