If there was a question- it got answered!
Thanks for straightforward, easy ordering.
Questions I had were answered thoroughly and with great politeness. Very grateful for the wonderful service, particularly during times when resources are strained.
I found it very easy to order and even though I ordered past the deadline date it was very quick delivery, will definitely be ordering online in the future.
Order and Refund
Ordering was simple and easy and due to ordering the same item twice the process for obtaining the refund was super easy and quick.
Very easy refund
Great customer service refunding an item which was bought due to teacher's erroneous advice. I explained the situation to the wonderful telephone assistant who stated she couldn't guarantee the refund, especially because it was an online textbook access, but would do what she could. Pleased to say it was promptly reversed. I've never had an issue with the professionalism and service I've received from Campion after so many decades of dealing with them. Well done!
Refunded, no issues
My daughter changed Math stream and I need to purchase a different text book, I followed the refund process and the money was deposited into my bank account, no issues... or though had I not checked my bank account I wouldn't have known as there was no email/correspondence to tell me I had the refund approved... but no complaints!
Simple, quick, easy
I found this on-line service simple, quick and easy to use. Clear notifications for delivery time. Campion on-line, definately helps me to get organised for the school year. Thank you Campion.
Always efficient, super quick delivery. Had a issue with an incorrect year purchase, the customer service was excellent and my issue was resolved flawlessly.
Fixed a missing item very quickly
We had a missing item in our order, they fixed it and sent a replacement very quickly. Very easy to deal with.
Good service. Easy to order online and prompt delivery. Used the service twice and both times I was satisfied with service
Swift, efficient service
This is the fourth year of using Campion for our children's secondary school texts. The process is very straight forward from ordering on-line, home delivery via Aust. Post and returning an incorrect book selection. The Customer Help Line is useful although it cannot provide updates of stock availability. This is a pity as, after speaking with them, I made a trip to their Artarmon NSW store only to discover the item was out of stock.
Ordered one book online, fast and efficient delivery the site was linked to school booklists, very easy to navigate. no worries
Very Effective Service
Very straight forward to use. Having the list of required books already selected for your child's year and school makes the process very simple. Delivery is quick.
Faster than I had hoped
I order books for a family of refugees. It's not simple as I need to ensure the books go to them not me. I recently ordered an Oxford parcel which cost $172. I found out later that the school had a pack for the student (wonderful school) I needed to cancel my Campion order. It had been dispatched hours earlier. The process was amazing. Simple, efficient and so cheerful in the midst of the busiest time of the year. Yes, Office Works stationery is cheaper but you get what you pay for.
Back to school heroes
Yet again another great school booklist experience. Had no prohble returning unwanted items or purchasing new products. Thanks for all your help Champion are champions.
Excellent service and platform. I made a mistake in ordering twice and I cancel the second order and I got a confirmation straight after, then in a couple of days it was refunded on my card. I didn’t had to call, follow up. I was very happy that the process work smoothly.
The reviewer stated that an incentive was offered for this review
Questions & Answers
We placed an order for my yr 7 Son through the school, got a comfirmation notice and receipt for the order. Went to school and delivery hasn't been made, call this clowns at CAMPION and can't find the order, 2 days for school to start and have no books what a joke, very fast to take your money but useless at delivery and don't care about customers. It is just a waste of time with these guys , poor customer service, unreliable company , probably run by a bunch of thieves that just take people's money and run. Shame on you CAMPION
Hi Luis, I am very sorry to hear that you haven't received your order. I will send you a private message so we can gather a few details and hopefully resolve this for you. Thank you.
i have placed three orders and did it all the same time but the day it arrived there were only 2 boxes i need my third box
Hi AMAL.A,, I will send you a private message so we can gather a few details and follow up on your remaining delivery.
How to cancel wrong order?
Hi r S, please call our customer service team as soon as possible on the appropriate phone number for your state/location. The contact numbers are located here: www.campion.com.au/contact/. If your order has not already been processed to the picking/packing stage, we should be able to cancel the order for you. Thank you.
Get an answer from our members and Campion Education representatives
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