Reviewer Photos & Videos
Solid core service and helpful customer service when needed
Simple website and ordering process resulted in within the week delivery which was great for the time of year. Customer service quickly and efficiently dealt with a problem with delivery of an electronic text.
I missed the cut off but campion ensured I received it for the rollover to new year level. Very helpful when I called, explaining my options and reassuring me that it would arrive close to the required date. It arrived in plenty of time!
easy to use and log in, would be good if you could make payments with Paypal so that i wouldn't have to write down my card number all the time. Delivery and notification if book aren't available is very good. Also would be good to have just one fee for the delivery if your ordering more than one child if its going to the same address.
Books arrived safely and promptly. This is an early order for yr 10 English novels next year. Very useful so thank you.
easy organised ordering
I like seeing then lists and being able to select what is needed with options. makes it simple for the end user.
Slow deliveries, confusing system
While i do commend the ebook services that this company provides, I have waited around a month for my order to come and this is not only during Covid-19 but a consistent problem I have experienced when ordering through Campion. I understand that this may be out of their control but as a student in year 12 it does cause a delay in my education. I have also had past problems when ordering online, accidentally ordering the same book twice due to confusion in labelling (the textbook was labelled the same as the skills book on their platform, which also appeared twice).
Psychology studies: confused
Clearer book descriptions on book list are needed as just work books may be confused with actual correctly informative texts. Thankyou.
Only 1 fault, which is probably out of your control
Excellent in all facets of delivery and communication. My only fault with Campion was not delivering all books ordered. Thankyou.
delayed delivery and no digital copy
Hi, please don't use Australia Post during a pandemic when you're deliverying within the same state (Victoria). Took too long in amongst the pressure of studying yr12. Also, if we had digital copies, we would have accessed much quicker.
Pretty quick with delivery and the book came in pretty awesome condition so I cant complain about it. only could say to make the books less expensive but oh well lmao.
It was perfect an don time delivery.
Purchased without any hassle online. There was no option for pick up when placing the delivery. I would have saved freight cost if that option was available.
Disappointed that Essendon has closed. Too far to go to other locations. Would have bought more if it was a flat delivery fee.
Supporting local businesses
The ordering system was easy and my order came through in the stated time. It would be better if I could get to my local store on a Saturday morning and even better if i could call the store direct rather than waiting on a general hotline. Other than not being able to my store when I needed it i would recommend this service.
I had a good experience with Campion Education. I went to the physical store and also ordered the Language Perfect online. It would be better if they have a free "Click and Collect" option in the future, as some customers are not keen to pay delivery fees. But overall, it's great experience.
Excellent set up
It was a simple process. The process for multiple children could be enhanced to avoid dual deliveries and ensuring that e books are allocated to the correct student.
Questions & Answers
We placed an order for my yr 7 Son through the school, got a comfirmation notice and receipt for the order. Went to school and delivery hasn't been made, call this clowns at CAMPION and can't find the order, 2 days for school to start and have no books what a joke, very fast to take your money but useless at delivery and don't care about customers. It is just a waste of time with these guys , poor customer service, unreliable company , probably run by a bunch of thieves that just take people's money and run. Shame on you CAMPION
Hi Luis, I am very sorry to hear that you haven't received your order. I will send you a private message so we can gather a few details and hopefully resolve this for you. Thank you.
i have placed three orders and did it all the same time but the day it arrived there were only 2 boxes i need my third box
Hi AMAL.A,, I will send you a private message so we can gather a few details and follow up on your remaining delivery.
How to cancel wrong order?
Hi r S, please call our customer service team as soon as possible on the appropriate phone number for your state/location. The contact numbers are located here: www.campion.com.au/contact/. If your order has not already been processed to the picking/packing stage, we should be able to cancel the order for you. Thank you.
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