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Campion Education

Campion Education

3.9 from 1,506 reviews · View Statistics
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Reviews

  • Product Quality
    4.9 (750)
  • Return Claim MadeYes · No (839)
  • Customer Service
    4.8 (675)
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Alli
AlliPerth, WA

We havent received tracking information

published

Easy ordering, so happy with that. Had EBook confirmation immediately. But since January 4th havent received any further dispatching or tracking information. Bit concerned as no further emails since then and school starts next week.

Customer Service
3/5
Incentivised Review No
Return Claim MadeNo
Store LocationWA
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Very good customer service

published

Very good customer service and product knowledge and excellent service and quick response while on the phone to the associates

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationDERRIMUTT
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Kyleigh Hassall
Kyleigh HassallSouth East Queensland, QLD

Great service, speedy delivery

published

I missed the early order date which included free delivery but when I did place the order, it was delivered to me the same week. The delivery fee was a bit high considering it is charged for each child, but when you consider how long it takes to pick and pack and the cost of outsourcing delivery, it's probably justified. Next year I need to be organized to take advantage of the free / reduced delivery.
Overall a great experience.

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationSalisbury Qld
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Mich
MichMelbourne
  • 3 reviews

Easy to navigate website

published

The resources at Campion are easy to purchase and the delivery service is prompt. When I have needed to do a return, this has also been a streamlined process.

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationEssendon
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Great (proactive) customer service

published

Campion were great, when filling the order they identified an obvious ordering error, they made contact to verify and then adjusted my order saving me time and money.

Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationOnline NSW
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Helpful and efficient

published

We ordered late after returning from overseas but they allowed me to order over the phone and were very helpful.

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationArtarmon
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Carmel
CarmelSydney, NSW
  • 2 reviews

Prompt deliver

published

Ordered some books after the suggested date and three days later they arrived - excellent service and condition. Very happy with my order.

Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationCampion online
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Expensive postage

published

Ordering for 2 children incurred a double postage and handling fee even though the goods were ordered at exactly the same time and being delivered to the same address. The total postage and handling was around $30 for two small parcels. I feel there needs to be a better system in place for parents who are ordering for multiple children as this is far too expensive.

Product Quality
3/5
Incentivised Review No
Return Claim MadeNo
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Fast service

published

Very fast service. Makes preparing for the school year very easy. This is my second order - the first was also good.

Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
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Fedstar
Fedstar
  • 2 reviews

Great service

published

I ordered my son’s complete booklist for school on a Monday and the order arrived (to our rural area) on Wednesday!
Very happy it’s the prompt, reliable service.The only thing I could criticise would be that the packaging box was close to its bottom collapsing and the contents almost spilling out when i received it. It was a close call. Some wide tape over the bottom folds of the box would easily prevent this. Thanks!

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationSalisbury
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Ritz
RitzGreater Melbourne (Metropolitan), VIC

Its ok but there are some delays.

published

This is the first time my order has been held back. All the other years its been alright, due to covid-19 pandemic.

Product Quality
3/5
Customer Service
3/5
Incentivised Review No
Return Claim MadeNo
Store LocationUnsure!
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Shipping and handling expensive

published

Happy with the layout making it easier to purchase, but loses a star because of the handling charges which are expensive and not offered for pick and collect in the store.

Incentivised Review No
Return Claim MadeNo
Store LocationOnline
Campion Education
Campion E.Campion Education
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Seamless

published

Ordering was simple and our books were despatched and delivered to us in perfect condition sooner than anticipated. A very good customer experience

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationOnline from Campion northern beaches
Campion Education
Campion E.Campion Education

Hi Mark, we are very pleased to hear that you enjoyed your experience with us and found ordering simple, dispatch fast and your resources in perfect condition. Thank you for your lovely review.

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Fast and complete delivery

published

Very easy to use and check the books are in your list. all books were available the delivery was fast.

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Campion Education
Campion E.Campion Education

Hi Ana, we are very pleased to hear that you found the online system easy to use, all of your books were available and delivery was fast. Thank you for your review, our team really appreciates it.

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Sivabalan
SivabalanSydney, NSW
  • 3 reviews

Great value and service

published

Great value with discounted price and excellent service. Updated information on delivery schedule until the very second of receiving the delivery.

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Campion Education
Campion E.Campion Education
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Questions & Answers

Luis F.
Luis F.asked

We placed an order for my yr 7 Son through the school, got a comfirmation notice and receipt for the order. Went to school and delivery hasn't been made, call this clowns at CAMPION and can't find the order, 2 days for school to start and have no books what a joke, very fast to take your money but useless at delivery and don't care about customers. It is just a waste of time with these guys , poor customer service, unreliable company , probably run by a bunch of thieves that just take people's money and run. Shame on you CAMPION

1 answer
Campion Education
Campion E.Campion Education

Hi Luis, I am very sorry to hear that you haven't received your order. I will send you a private message so we can gather a few details and hopefully resolve this for you. Thank you.

AMAL.A
AMAL.Aasked

i have placed three orders and did it all the same time but the day it arrived there were only 2 boxes i need my third box

1 answer
Campion Education
Campion E.Campion Education

Hi AMAL.A,, I will send you a private message so we can gather a few details and follow up on your remaining delivery.

r S.
r S.asked

How to cancel wrong order?

1 answer
Campion Education
Campion E.Campion Education

Hi r S, please call our customer service team as soon as possible on the appropriate phone number for your state/location. The contact numbers are located here: www.campion.com.au/contact/. If your order has not already been processed to the picking/packing stage, we should be able to cancel the order for you. Thank you.

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