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All Good -
Purchased E20182-Digital VIC Essential Maths 10/10A for student - unable to access product - Cambridge was able to assist in accessing their learning material with a new account. All good. Pleasantly surprised at the level of assistance.
I dislike monopoly providers
Through much of my son's primary education, I avoided using Campion completely. Their prices are high, their deadlines are absurd, and they are not transparent about the support they provide the community. Other parents and I bought his books online from the publishers directly in bulk and generally had a better experience. I certainly did not buy any of the stationery from Campion. OfficeWorks and similar outfits provide more choice and lower prices. Now that he is in high school, I have less choice. I don't understand how the WA Department of Education can get away with selecting a single provider for this service.
Fast delivery but missing English novel
The time between ordering and delivery was fast but we are still waiting on our daughter's required English novel. Hopefully it is on its way soon! Thank you Campion Education.
Book didn't arrive until Week 4 of Term
I have normally found Campion to be great, however, this year we did encounter a problem. The majority of books arrived in good time before school started. During the first week of term I realised my son was missing his novel for english and assumed he must of misplaced it (already!), so promptly ordered a new one. This took weeks to arrive and when it finally did (nearly 1/2 way through the term), I actually received two separate postings of the same book on the same day. I am wondering if perhaps this was actually on backorder from the initia...l order and I repurchased for nothing. Went to the website to investigate past history, but it was not clear what had happened except that it had been invoiced in the initial order and then repurchased. Anyway, it seems I paid for 2 books and received 2 books... just very very late.
I made 2 orders, i was delivered without any problems. The other required a lot of follow up and chasing, including promises to get back to me that were never kept.
Cost to deliver
I was forced to purchase Learie's art supplies from Campion. Having missed the 1st round (it was a later elective) I placed the order last week.
The cost to handle and deliver 5 are items was absolutely outraging.
Good at selling, but no info on how to activate digital products.
Champion is very good at selling their digital products. However, I suggest to include explanation of what happens after: how the digital product is registered, how account is created, what is used as activation code, where the customer is to receive the activation code from, who administers activation. I had to spend hours on the phone with Campion and Oxford just to find out that it is the school who is administering activation. Two digital products which I have purchased 2 months ago still not activated.
Rethink your packaging
We ordered a couple of items from school booklist for home delivery, having been unable to source them second hand / elsewhere. Two small books and a ruler.
This was sent in a box big enough for a computer monitor replete with 9 x plastic air protectors (noting nothing breakable in order). A tough bag would have sufficed and been much more environmentally friendly (& one would imagine cost effective too).
Please update your processes to be more in line with acceptable community standards.
Book was damaged due to poor packaging.
Although the order was delivered fairly promptly. The books were sent in a paper bag and upon opening the soft cover book as damaged and bent. Please make sure hard cardboard is used in future as to prevent $70 books from being damaged.
still hasn't arrived
ordered in January. out of stock. was told it would be in in 3 weeks and paid to have delivered.
it still hasn't arrived. tried ringing contact number - NO Answer so emailed query as to where my item is - still waiting on response
some books are still not arrived yet
We have ordered textbooks for year seven student, some of them are out of stock. The update email I got is the Chinese textbook will be available on 10th of April. This book is only to be used in the first semester. Can you please find the solution for us asap.
Should advise if low or not in stock items before I buy
The list did not identify low stock or no items in stock at time of selection and I went on to order and check out. During the dispatch notice period (a few days later) an email arrived to say a book is 1 month away. This is very disappointing and I would not have purchased it with the book arriving 1 month into the term.
Still waiting on one book that was ordered but not in stock
Still waiting on a book ordered online
We have recently been delivered 2 out of three books ordered online
The first two were delivered promptly but are yet the get the last book
Delivered in good condition
Excellent one shop has everything
Saves time and effort to have in one place. Prices may be higher than other stores but not fussed. Products are good Quality and have durability this is very important
Great personal service, but online click and collect would be better
The staff are fantastic and really helpful in-store, the online service for delivery is great, but if you don't have time to wait for delivery, there is no option to order online and go to store to collect. If this option was available it will be great for busy parents as it avoids queuing up in-store.
Review your shipping prices.
Bought a heavy book and a notepad.
Shipping cost is not by weight, but by item. So about $6 per item. $12 shipping all together. That was one expensive notepad.
Oh, and they will charge you if u want to pick up.
I really wish there was an alternative to buy schoolbooks from.
Overpriced. Limited delivery options
Cannot place orders online for pickup. Need to go to physical store and order there! Prices for online resources ridiculous. Online orders did arrive by post promptly however, so no issues there.
Not great service
Not all items on booklist available and have to wait 3 weeks into the school term for them to be ordered in. Given one book is specially made just for our school you would think they would have enough in stock. 100 students = 100 books required. Then they wanted to charge me an extra $5 for ordering it in! Also have to pay $5.95 per child to order on line. Ridiculous. Should be per family. Online support were not helpful at all.
Greater ordering flexibility
Thanks for the books -
When it comes down to it, whether Campion is good or bad as a service provider, we really don't have much choice but to buy from your organization - that's what the school tells us to do!
I have found the pressure to order in November unreasonable - it's a really pricey outlay and sometimes it's a challenge to pay this type of money pre Christmas - there should be some flexibility around the ordering system without being penalized financially for a "late order".
Thanks for the opportunity to provide feedback.
Staff on collection desk were lovely and helpful. The set-up of the store entry made it very difficult to enter and exit. The layout needs to be reviewed for next year
Could be better
Customer service is good. However, making it compulsory to order some books online and charging $5.90 to collect from store is something I am unhappy about. The total price should include this cost as everyone who purchased this item would incur this charge. Or else, hold stock instore.
What I ordered came swiftly however I ordered for 2 different children at the same time and you charged me 2 lots of delivery fees. I only ordered 3 things
Quick delivery however I received an email after to say items are on backorder which was annoying as would have sourced items from some where else. Also have ordered a year 7 history book and have not been told that this is on back order and not yet received. I have heard from a friend that it is. Communication could be a bit better.
Disappointed with Click and Collect Service
Living very close to a Campion Books outlet I was thrilled when our school changed to use them. However the original order form did not offer a click and collect alternative so went in store to buy. Got there to find out no books available in store and had to either pay $11 for delivery (when they are just around the corner !) or wait for click and collect (mid Jan). Decided to wait only to be disappointed that (a) that collection was only available from warehouse out other side of town and (b) would cost $5.95 not to mention a lot of petrol money. Ended up ordering online which was quick and hassle free but would really like to see a dispatch service available to local outlets - not everyone lives in the eastern suburbs !
Quick turnaround to recieve goods however Unfortunately was missing a small item
Left placing our order until late but had great turnaround time. Missing a pencil in our order. A little disappointed it wasn't double checked. Previously has been a good experience with campion though
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