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Not enough information
When we order there was no indication that some books were out of stock and we only realised after we received the order with the missing books. A couple of days later we received an email with the estimated time of arrival which is after school starts but we were not given clear indication as to what to do if we want to cancel the order and get the books elsewhere...
Slightly damaged on delivery
Didn’t arrive as quickly as I had expected and the text book was slightly damaged on the corners. Not impressed at cost and then to arrive in not so perfect condition. I’d rather go to a stationery store and select and pick up if local.
Room for improvement but fast delivery
really fast delivery. ordering system needs improvement though. you cant go back in online and see the order you have purchased. i.e. in order history you can see you made an order, but not its details. Frustrating if you cant remember which exercise books where for which subject.
Postage and packing fees?
It’s easy but the packing and postage fees are way too expensive. The first lot of books took a month to be delivered, the second were delivered within ten days.
I've done online order.
Delivered books within reasonable timeframe.
However the delivery cost is very expensive, $21.95! This is a huge cost when you're ordering school books!
Booktopia only charges $7.95 for delivery!
Postage is expensive
They don’t allow for multiple book orders on the one order. Paying for three lots of delivery when it’s all coming to the same address is ridiculous and needs to be reviewed.
Difficult to change an order
After ordering Online I realized I’d added two extra items by mistake. I tried to remove them several times but the online portal would not allow me to do it. I emailed immediately to advise that I didn’t want the two items - it was a Sunday.
Monday afternoon I received an email saying that the items had already been processed and the only way I could return them was to visit the warehouse. I also phoned on the Monday receiving a similar response.
Once the order arrived, I took the two items back to the warehouse where I was served by a per...son who was showing a ‘I don’t care’ factor. I was also told that the refund would take a week to be received. Considering it was an EFTPOS transaction it really shouldn’t take a week. A rather disappointing experience considering the size of the company.
I got my order in late, so there’s a surcharge for delivery, fair enough. But at almost $6 PER ITEM for delivery, even though they are packaged together? Seems absurd.
Half completed order
Ill give you the other 2 stars when my goods arrive but so far the process has been pretty painless. As stated already if the goods fail to turn up then my views would obviously change dramatically.
My delivery arrived very promptly and everything was included, nothing on back order. I would have appreciated the option to pick up the order as the delivery costs are very expensive.
Pricing needs to be competitive
Your website is very easy to use and the process is easy.
My feedback is two fold
1. Pricing of your Products requires review as they are far more expensive than what can be obtained elsewhere
2. Delivery cost is also not competitive and people should be able to select multiple schools and Only one charge or a pick up option
A bad necessity
Ordering Process is ok, Shipping costs are outrageous. I would like yo be informed if my product is going to be distributed at school before I purchase, and time between order and distribution took too long. Another thing is that you should be able to search, as there are about 1000 textbooks.
Could improve on rewarding customers who pay early
Don't penalise customers for paying early with a late fee.
Credit to be forward for next year order . Good pr for your company!!!
Free postage for orders over $100 .
Maybe the school could get credit to buy extra items for students thanking the parent using your company .
Campion stationary price review
All stuffs required for school is completely in the list, but most of the price list is not up to date or dearer than online or officework, like the scientific calculator we got $50 cheaper which is ridiculous. Besides well packed and delivery is fast.
Extra charges for late order past due date
I received my order in the parcel in early December 2019 for Feb 2020 start. I still don't understand why need a due date to order books and supplies and even a late order charge.
Campion books monopoly
Stationery is more expensive overall than Officeworks. Officeworks has a competitive policy that will beat any same priced items by 10%. With bulk buying power and schools making it compulsory to purchase text books through Campion, prices should be more reasonable.
Addressed to student instead of order name
Ive had two separate orders for two children two weeks.
I put parents name and work address as the address order details.
It then asks for students name and grade which I provided.
Both parcels were addressed to the student (not the parent named). This makes delivery super difficult as my husbands name wasnt even on the label which was sent to his work
Save a lot off time
Love that I can just jump
On line at any time and order things saves a lot off time driving around. Very prompt. Every thing we ordered arrived with out a hitch
Good ordering service
Good efficient online ordering. Suggested accompanying items that may be useful. It would be good to have the opportunity to complete multiple orders with reductions on postage. As i was disappointed with the cost of postage
Delivery was fast
Email correspondence was initially great and ordered arrives surprisingly quick BUT we are still waiting on a back order. It has Now Been quite some weeks now with no correspondence.
A bit pricey
Campion is pretty much one of very few places you can get school text books these days. It is also the one recommended by the schools. Because of this, the prices are very high with no consideration on how hard it is for families to budget for books the kids will only use for 1 year and then they change them the next year...
They had 1 item for the year 12 cillibus called The Castle. I thought it was a book. They charged $18.95 for a $4 DVD and had in brackets (No Returns) because they know people would get P'd off.
Delivery was pretty quick bu...
need school text books .....I live near enough to pick up but am told have to get them delivered waste a day waiting on delivery and then only to find one is out of stock also annoyed
We wanted to collect but you only had delivery options. Why?
Service good but I think we should also have the option on collection. Otherwise the service is good. Thanks for your service. Location especially the school is in central Brisbane
School doesn't give us a choice but to order through Campion !
The order process is very easy. I don't feel it's fair to pay a processing fee when our school gives us no option but to order through Campion. I'm also not sure why when I pay and place an order for Year 12 resources on 2nd September, the resources aren't going to be delivered until week ending 11th October. I assume it's because you use the school holidays to get in cheap student labour to pack the boxes. When I order and pay, an acceptable time should be delivery within 7-10 business days.
Needs to review price and delivery charge
Some book prices are higher than other online stores and the delivery charge per book really needs to be reviewed and charged per delivery. The delivery was prompt and packaging was ok.
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