- Sign in
- Write a review
Cannoli Rush
Poor delivery service and no confirmed time.
Innovating idea for a product but very poor service on the delivery. This undoes any good of the product. No real “time” can be confirmed as there appears to be only one driver from an external party. The time of the delivery constantly moves. Easier to buy and support local. This is the second time that I have ordered however I won’t be using them again.
3 comments
Matt,
Would you kindly explain as to why;
• I received an update when my order left the depot,...
Matt M.Cannoli Rush
Les,
1. Because that's how couriers operate. It's the same with EVERY courier and every product you purchase online, unless you specifically paid for a dedicated delivery, which will be significantly more than $9.90....
Read moreHave you not purchased an item from an online store, where the courier's tracking info showed at least a slightly different time to the actual delivery? Did you rush at the opportunity to ruin the seller's reputation? Courier drivers encounter unforseen circumstances throughout the day (I mean, this is Sydney) which impact the ACTUAL delivery time, hence the "ETA" you receive is just that - an 'estimated' time of arrival. This still doesn't supersede our delivery window that you agreed to. Naturally I can't account for any phone conversation that you had with the driver, particularly since I've only just become aware of it, but I'm happy to follow up with them if you'd like to explain the exchange in more detail? 2. Sorry, it's disingenuous to suggest that the quality of our product is contingent on your expected delivery time. We make every dessert fresh on the morning of delivery and most customers have their orders within 4 hours of preparation. I might be biased, however based on the overwhelming positive feedback we've received publicly and privately, I would think we're offering an exceptional product and service. Your review still fails to raise a valid complaint, beyond your own failure to acknowledge the clearly stated delivery window prior to purchasing. 3. There's several avenues to speak to us directly which are also clearly provided, starting with the 'Get in Touch' page where you can send us a message. There's a contact form on the footer of every page, we also have a Facebook and Instagram profile, or you can send us an email by replying to any of the order notifications. In answer to your question about what time the order left our bakery - it was 10:54am. 4. We have an FAQs page here - https://cannolirush.com.au/faq/ - which is linked at the very top of the website and outlines the full process, delivery locations and cost, and the delivery policy is also provided ON the checkout page for maximum visibility. The delivery date selector is labeled with a comment that states "Orders arrive anytime between 11am-5pm". Also, the delivery cost is shown in the cart totals at checkout when you enter your shipping address, like every other online store. The $55 fee isn't referenced - that's just a comparison I'm making to the minimum cost of a dedicated courier, which is not a service we provide.LF52Sydney, NSW
- 2 reviews
Perfect Father’s Day Surprise
Ordered Chocolate option of the Father’s Day box of Cannolis for my husband on a whim. Received updates as to delivery schedule and an incredibly delicious box of goodies was delivered on time to a very surprised and delighted recipient. The variety of sumptuous delights was a godsend to finish off a Father’s Day lunch with our children and grandchildren. Thank you Cannoli Rush. Took a chance and it certainly was well worth the investment.
1 comment
Matt M.Cannoli Rush
Thanks very much for your kind review!
Julia GSydney, NSW
- 2 reviews
Superb!
Absolutely delicious! We ordered the mini ones for Father’s Day and they were perfect. Such original flavours and the owner Matt is so sweet and delivers the best customer service experience. Would order again 100%!
1 comment
Matt M.Cannoli Rush
Hey Julia, thanks very much for your glowing reivew! Happy to help :)
Find out how Cannoli Rush compares to other Food & Drink Shops
Know better, choose better.
Wow, Wow, Wow !!!!
From the moment I ordered the Large Cannoli Bazooka to the moment the delivery arrived at my front door on Saturday was a Wow moment. I was updated with emails, texts and prompt replies with questions I had regarding the cake as it was for a very special occasion, my daughter in laws "Baby Shower". Packaged in a lux Huge delivery box was an amazing Huge Bazooka with a big beautiful bow and a last minute special message. The cake was a surprise show stopper for my daughter in law and our family and friends. Wow Service , Wow Cake and Wow Taste .
Thank you Cannoli Rush, first time order with life time memories.
1 comment
Matt M.Cannoli Rush
Speaking of wow, WOW WHAT A REVIEW!
Thank you so much for the kind words Liz. I can't explain how much we enjoy making the Bazookas in particular. They're just such a great looking cake. But to hear h...
Mel 2171Sydney, NSW
- Verified customer
Amazing products, awesome service!!
Cannoli Rush were accommodating, professional and exceptional in their service, delivering delicious cakes to a very happy customer. I would definitely recommend Cannoli Rush, and will continue to order through them!! Thank you guys.
1 comment
Matt M.Cannoli Rush
Thanks Mel! Glad you love them :D
Review collected in partnership with Cannoli Rush
- Verified customer
Finest cannoli in the world
The custard is divine. The cannoli shell is fresh and crusty. Everyone's eyes lit up once they saw the cannoli and devoured them in seconds. Since I was little, my family and I have always relied from the master chef of this company and we have never been left disappointed. Top quality by far.
1 comment
Matt M.Cannoli Rush
Thanks Josie! We'll let Uncle Dom know how loyal his customers are haha :D
Review collected in partnership with Cannoli Rush
- Verified customer
Excellent and delicious!
Great treats for the family! The kids loved them! Delivered right on time too so it was great all around. Will definitely order again when the situation needs it. A+++
1 comment
Matt M.Cannoli Rush
Thanks heaps Jim! Glad you enjoyed our cannoli :)
Review collected in partnership with Cannoli Rush
- Verified customer
Delicious Fresh Yum
Delicious melt in your mouth! I tried them all with my family and we were highly impressed and satisfied with the flavours, variety and quality. Happy customer, definitely recommend Cannoli Rush and can’t wait to place another order. The Cannoli slab was my favourite.
1 comment
Matt M.Cannoli Rush
Thanks very much Julie!
Review collected in partnership with Cannoli Rush
- Verified customer
Most delicious and fresh Cannoli’s
The fastest, easiest and convenient website to order tasty and fresh desserts. The cannoli’s were gone within seconds of being delivered home. Will highly recommend to family and friends. Delicious and well worth breaking a diet for :)
1 comment
Matt M.Cannoli Rush
Thanks for your excellent review Christine :)
Review collected in partnership with Cannoli Rush
Find out how Cannoli Rush compares to other Food & Drink Shops
Know better, choose better.
Jessica ConiglioSydney, NSW
- Verified customer
Cannoli to die for!
Love the cannolis these guys produce. Would definitely order again. They reminded me of cannoli’s I used to eat when I was a kid. Love love loved it!!! You have one huge fan.
1 comment
Matt M.Cannoli Rush
Thanks Jessica! So happy to hear :)
Hope you've continued to enjoy our products with your more recent orders.
Review collected in partnership with Cannoli Rush
Lisa
- 3 reviews
- Verified customer
Fresh and Tasty
Great tasting Cannoli with a great variety of flavours to choose from extremely fresh and packed nicely . Highly recommend for bday parties and special events . Awesome customer service and delivery service too. Best cannoli cakes around Sydney.
1 comment
Matt M.Cannoli Rush
Thanks Lisa!
Review collected in partnership with Cannoli Rush
JulieSydney, NSW
- 3 reviews
- Verified customer
yummmmmmm
fast easy website to use , great service delivered to my door, delivery tracking, very professional, freshly piped and delicious, great flavour options will use again for future events, no issues
Review collected in partnership with Cannoli Rush
Jessica KaramSydney, NSW
- Verified customer
Best sneaky weekend treat
I tried all but 2 flavours, and they were all amazing! Ordered on Friday for a Saturday delivery, and was given tracking to see how far off they were. Will definitely be purchasing again :)
Review collected in partnership with Cannoli Rush
Daniella SSydney
Perfect Mothers Day delight
Great variety. Presented beautifully. Would recommend to anyone. Great gift idea. The cannoli were fresh and delicious. Communication and delivery went without an issue. Highly worth trying and value for money.
The reviewer stated that an incentive was offered for this review
KellySydney, NSW
- 2 reviews
So yummy!!
1st time I have ordered and I was not disappointed! I ordered a few of all the different flavours and although it’s hard to choose a favourite I would say the Limoncello was the best! So fresh and delicious!
The reviewer stated that an incentive was offered for this review
Find out how Cannoli Rush compares to other Food & Drink Shops
Know better, choose better.
So good!!!
The Mother's Day gift box was amazing, really fresh the dessert wine accompanied the cannoli's really well. My Mother really enjoyed the gift.. really happy would order again.. a great addition to a Mothers Day smorgasbord. Thank you!!!
The reviewer stated that an incentive was offered for this review
Diana H.Sydney, NSW
Mothers day gift box
Absolutely perfect. Arrived in time and in perfect condition. Delish and sooo pretty. The dessert wine was beautiful.
Thanyou so much. Will definitely order from Cannoli Rush again. Very happy
Mother’s Day gift box
Very yummy way to end Our Mother’s Day dinner. Thank you. Cannolis are simply the best. Always fresh. Very happy with my order. Delivery was good. Thanks again for now
BiancaSydney, NSW
BEST CANNOLI EVER!
Life changing cannoli! Freshly made and now seamlessly delivered to your door - there's a reason these bad boys have been a family favourite of ours for over 20 years! Thanks Cannoli Rush & Dolce Vita - impeccable service, easy to navigate website and most importantly the best tasting cannoli you will ever have!
Anthony JamesSydney, NSW
Great taste, great service!
Beautiful, great tasting cannoli's - never knew you could order cannoli's online!! The website and online ordering was super easy and the delivery turned up quickly! Well packaged and still very fresh!
Questions & Answers
Sorry, there are no questions yet.
Details
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Matt M.Cannoli Rush
Hi Leslie,
It's very clearly communicated across our website and during the checkout process, that orders are delivered anytime between 11am and 5pm, and your last order was delivered at 3:33pm. That...
Read more's how we're able to charge $9.90 for delivery instead of $55. By placing an order, you're seeing and agreeing to this. So it's a little unfair to tarnish the otherwise excellent reputation of a small (local) family business because you're not happy with the service that you originally accepted, and it's insincere to suggest that the product quality is impacted by your delivery dissatisfaction.