Beware and stay away of canvas printers
I never thought I would get such a crap for the money spent, I ordered a rectangular aluminium print a month ago after seeing better reviews but I should say I have been cheated. There are glue prints over the four corners of the photo and there were scratches around. I'm greatly disappointed after such a long wait and crappy product from China. Pls let your customers know the product is from China.
Excellent & prompt service, better quality than expected
Ordered a print as a birthday present which came out much darker than the photo I sent - the picture looked more like a silhouette - the actual canvas quality though was excellent and it arrived within the week! I instantly complained over the messenger chat and they asked me to send them the photo of what I received and what I actually sent. Over the weekend it was sent to the product reviewing team, and the next week I had a new one arrived in the mail, which was lightened and fixed up - all free of charge.
Excellent service and happy with the product! Especially for the great price I paid!
- Verified customer
Quality finish issue
Though the print quality is good but the finish at the back of the canvas could improve.
For a reasonable price the back of the frame where the canvas was stapled on to could have been finished off with some taping instead of a quick stapling and that's it.
Packaging could have been much better. It was placed in an oversized carton box with loose bubble tape. The whole canvas framed just moved about inside when shaking the box slightly. Though I was assured if damage was to occur that it would be replaced. That is fair enough but i still think it should be better packaged in the first instance.
Excellent Customer Support, Quality could improve
I ordered a collage canvas for Christmas. Upon submitting my order I realised that one of the pictures was misaligned. I contacted Canvas Printers Online via their live chat and they immediately responded to me and fixed the problem.
The quality of the canvas was good but quite dark. I would use them again to see if this was a fluke.
Good value for money.
Questions & Answers
Hi, I ordered my print three weeks ago and have sent you two emails as well. My picture - order no. AUO01900621031 - has not yet arrived, when is it due? I ordered it for Mother's Day.
Rory P.Canvas Printers Online
Hi Joy. Unfortunately, our order numbers are 7 digits long and starts with a 4. Would you mind double checking if we have done your order for you? Alternatively, you can contact us directly at firstname.lastname@example.org and we will definitely help you out.
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