Horrible Person to Deal With.
Never ever came across a rude person like before. Bragged about his experience and made nasty comments about his earnings and has no time to wait. Gave us a quote without measuring an inch of our windows - whole house.
Total regretful experience. INTOLERABLE CUSTOMER SERVICE EXPERIENCE EVER!
A very rude manager...
We had to get our current Venetian blinds trimmed back after getting new windows...I rang the Manager and he said it should be possible.. A payment of 900$ was the cost. To be fair he did warn me it could be difficult...however, after three weeks I rang to check on the progress of the blinds....I asked nicely what was happening...This was met by "stop hassling me". . I was then told to call back in ten minutes when he had the quote...Over an hour later I rang back , as I did need to go out. This was met by total rudeness such as .."you are ...not the centre of the world and the world does not revolve around you". I could go on a lot more about this man, suffice to say I insisted my 900$ was returned that same day...This was met by him saying again. "Stop hassling me. "To cut a long story short,, Do Not deal,with this company..You will regret it..
Nightmare to deal with!
Absolutely appalling experience with this company. Ordered blinds under the agreement that they would be delivered just before we moved house. The day before they were due to install they rang to say there was a fault in the material and the blinds would not be ready. They offered to produce 2 samples of different blinds in an attempt to convince us they looked better in a different style of blind than the one we ordered. Both were terrible quality and were not fitted properly either. We cancelled the order and the first response we got was a t...hreatening letter from their solicitor. Makes you wonder how many times this has happened before if they don't even have a complaints resolution process. They were very accommodating up until we paid the deposit and then our questions were a hassle to them. Extremely stressful situation which we did not need on top of moving. Avoid them at all costs. Poor Quality, Bad Communication, No Complaints resolution
Excellent Product - Appalling Customer Service
I purchased roman blinds from this firm just over 12 months ago and while I applaud the excellent quality of the materials used, the workmanship, installation and customer service was below average and or lacking all together. 3 of the 4 roman blinds were well sewn, but the installer refused to install all four because he had another job to go to. After objecting to the installer he telephone the Owner/Manager, who abused me for "complaining". The largest of the 4 blinds was not sewn properly, several of the panes bunch up right across the leng...th of the roman blind but I was told they had to settle for a period of 4 - 6 weeks and only after that, would they return to check the problem. That was 13 months ago and I'm now looking at getting another one made with a reputable manufacturer. Of the two blinds installed, one was crooked and the handyman I had to employ to put up the other 2 had to take it down and re-instal. Good quality materials Terrible service, rude staff, poor workmanship & the refusal to correct their work.
Visited the store for custom made roller blinds, left a cash deposit. first off the price went up by $35 because the guy had to come and take measurements. Secondly 3 weeks after numerous phone calls to query when exactly the someone will measure. Guy came to measure absolutely rude could not/umwilling to make the blind as requested, talk over you in a rude manner. Went to collect the cash deposit and cancel the entire order - was told i needed to call in advance before attending the store and they will write me a chq. I demanded cash as i paid...cash. The female's in the store wandered aimlessly around the store, called the manager twice to get approval re:cancellation, wasted my time as i watched her write up the worlds longest cash receipt!!!! unbelievable! waste of time and energy and completely unprofessional as the customer service woman says to me "ill give you cash just to get rid of you". Do not go there expecting quality service or a polite manner for that matter. Be aware they are very quick to expect a deposit and then mess you around. Everything - rude time wasters!
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