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Captain Green Solar

Captain Green Solar

3.8 from 94 reviews · View Statistics

Reviews

4.0

54 reviews
  • Value for Money
    4.2 (50)
  • Product Quality
    4.3 (48)
  • Return Claim MadeYes · No (54)
  • Customer Service
    4.0 (53)
  • Warranty Claim MadeYes (1) · No (47)
  • Purchase Price$4,781.93
  • Timeliness
    4.1 (27)
  • Job Satisfaction
    4.2 (25)
  • Rates and Fees
    4.2 (25)
  • Installation
    4.3 (50)
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Jason
JasonSydney, NSW

Solar installation

published

Good communication and advice, the team worked with our schedule which was really helpful. Slight hiccup with the installation team but that was fixed up easily with 1 call. Overall a great experience. Would recommend

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size7.8 KW
Warranty Claim MadeNo
Degas
DegasSydney, NSW
  • 3 reviews

Solar panel system

published

Friendly and good customer service, help and explain the whole process. It was stress free. The installation young group was very polite and very careful when walking on the house’s roof. Big thank for the company and I will recommend this professional company.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size15 KW
Panel PurchasedJe
Warranty Claim MadeNo
Purchase Price$6,410.00

A Good job

published

Capt Green team was efficient and easy to do business with. They turned up when they said they would. Installation team was helpful and courteous. The office who arranged everythjng kept me in the loop and everything they said they would do- they did

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size10.12 KW
Panel PurchasedJinko
Warranty Claim MadeNo
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Mel D
Mel D
  • 2 reviews

We love solar

published

Second time using Captain Green and I can’t recommend them enough! Prompt and professional service at great prices! Installation was complete within a day and very happy with the workmanship.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size9.9 KW
Warranty Claim MadeNo
Purchase Price$6,000.00
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David
DavidSydney, NSW

Arrogant

published

Not willing to quote on a system upgrade - responded "Not worth the $$$" to the referral site. Criticized previous purchase more than twice in the conversation. Said they won't provide a warranty on an upgrade and worried about using an existing inverter. Arrogant and not helpful - could have suggested we buy a new inverter with wifi and hybrid capability as the old one is 7 years old, but instead tried to get rid of the enquiry.

Trustworthiness
Customer Service
Timeliness
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Captain Green Solar
Captain Green SolarCaptain Green Solar

Do Not Use Captain Green in Rural Areas

published

* Panel Installation late. Installers using lights on mobile phone to finish panel install on roof OHS safety on existent
* Took 4months from order and deposit for solar system to be installed kept getting fobbed off. It felt like there was no effort at all to help have the solar system installed within the 12 weeks noted on the contract.
Would not recommend this company to anyone. I read reviews to go to this company and after my experience I think the employees wrote all the reviews.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
Store LocationFairfield East NSW
Bruce Pollard
Bruce Pollard
  • 2 reviews

Good service from Captain Green

published

Installation was on time. Electrician came out to check the Solis inverter. dealt with the technical team to work through the Solis inverter overload . we are seeing a big difference on power saving as we feed into the grid. System going well.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size9.9 KW
Warranty Claim MadeNo
Purchase Price$6,500.00
Denise
DeniseSydney, NSW
  • 2 reviews
  • 3 likes

Captain Green Installation

published

Just like to thank Capture Green for their help in completing our solar installation so as to make it ready for the next stage which is being able to contact Origin Energy. In particular the help of both Luke and Dipti is appreciated. They both went above and beyond to answer all our queries and provide additional guidance.

Value for Money
Customer Service
Timeliness
Job Satisfaction
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Panel PurchasedJinkop
Warranty Claim MadeNo

Excellent!

published

The process from start to finish was outstanding. Very quick and well organised and quick to reply to any questions. It is a shame the energy companies aren't as efficient as Captain Green Solar. I would highly recommend these guys to anyone, in fact, this was my second purchase with Captain Green a number of my friends are also installing panels through them. We will be building again shortly and will not hesitate to purchase again.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size10 KW
Warranty Claim MadeNo
Purchase Price$5,000.00
Store LocationSydney
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meegs222
meegs222Sydney, NSW

Go Captain Green - great experience from start to end

published
Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size8 KW
Panel PurchasedJinko
Warranty Claim MadeNo
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Unhappy customer

published
Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo

Poorly trained sales management

published

Do not purchase solar from their sales person aaron scott as he is unprofessional and does not care about customers when he accidentally called from his mobile and overheard him talking badly about customers, it says slot about this company for keeping someone as incompetent like this to deal with customers.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
Spring F.
Spring F.Illawarra, NSW
  • 2 reviews
  • 1 like
  • Verified

EXCELLENT SERVICE

published

I wasn't actually around for the installation but I found the lead up to installation and the after sales service excellent. Phil was quite ok for me to ring him several times post installation to ask questions about how to use and understand the inverter. I was very impressed. Pre sale they were excellent as well. And the price was a lot less than 2 other quotes I had. I would definitely recommend them.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6 KW
Panel PurchasedGro something
Warranty Claim MadeNo
Purchase Price$4,000.00
Store LocationShellharbour area
Penny Cox
Penny CoxSydney, NSW
  • 2 reviews

Very Impressed. I would definitely recommend Captain Green Solar

published

I was very impressed with the Captain Green Solar team from the initial quotation through to the installation and follow-up.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Alan R.
Alan R.North-West & West coast, TAS

Fills our needs to a tea

published

We found the company more than accommodating with our needs as there was a panel delay only due to Covid we were offered a satisfactory outcome ,the installation on the day went quickly and professionally i would recommend the company to anyone interested

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Panel PurchasedJinko
Warranty Claim MadeNo
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Questions & Answers

Dave
Daveasked

Is Captain Green still around and if so why doesn’t someone answer there phone?

1 answer
Captain Green Solar
Captain Green SolarCaptain Green Solar

Hi Dave

Yes, we have been operating since 2009.

Apologies if you had difficulty getting through to our Customer Service Representatives. Due to an overwhelming number of calls, we may have not been able to answer your call in a timely manner.

As an alternate option, please do email info@captaingreen.com.au with your query and we will get the relevant individual in touch with you.

Kind regards,
CGS Team

Get an answer from our members and Captain Green Solar representatives

Details

CategoryPhysical Shops, Solar Panel Installers and Solar Retailers
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Recognition Approved Retailer and Member
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