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Captain Green Solar

Captain Green Solar

3.8 from 94 reviews · View Statistics

Reviews

  • Value for Money
    3.0 (1)
  • Product Quality
    3.0 (1)
  • Return Claim MadeYes (0) · No (3)
  • Customer Service
    1.0 (3)
  • Warranty Claim MadeYes (0) · No (3)
  • Timeliness
    4.0 (1)
  • Installation
    2.0 (2)
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David
DavidSydney, NSW

Arrogant

published

Not willing to quote on a system upgrade - responded "Not worth the $$$" to the referral site. Criticized previous purchase more than twice in the conversation. Said they won't provide a warranty on an upgrade and worried about using an existing inverter. Arrogant and not helpful - could have suggested we buy a new inverter with wifi and hybrid capability as the old one is 7 years old, but instead tried to get rid of the enquiry.

Trustworthiness
Customer Service
1 comment
Captain Green Solar
Captain Green SolarCaptain Green Solar
Ever Power Solar

6.6kw Solar deal just @ $2,999 only + Free travel voucher worth $1,500.

Install a 6.6KW system for only $2,999.00, and receive a travel voucher worth $1,500.00 if you choose to install with us within 7 days of making an enquiry.

311 reviews
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brian c
brian cHunter Region, NSW
  • 3 reviews
  • 3 likes

installer rude

published

not easy, installer was rude and dismissive on arrival, after a couple of hours he ,removed panels he had installed and walked off the job half way thru without giving a reason , obviously having problems with the company and clearly did not want to do the job, after several calls no response as to reason from captain green solar so went elsewhere and got a better deal and prompt install.

Customer Service
Incentivised ReviewNo
1 comment
brian c
brian c

disappointed as had 2 previous roof solar systems fitted by them and had a high regard for the company.

Aurelio H.
Aurelio H.Greater Melbourne (Outer), VIC

Terrible!

published

Customer service is slow needed follow-up for the installation paperworks. . 2 month installation still not connected to the grid.
Not happy with installation of the panels they were all facing east??!!!

Installation
Incentivised ReviewNo
4 comments
Captain Green Solar
Captain Green SolarCaptain Green Solar
Aurelio H.
Aurelio H.

PA23766 invoice number

Captain Green Solar
Captain Green SolarCaptain Green Solar

Hi Aurelio, the number provided corresponds to a different customer. Are you able to provide the ST number ?

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Dillzio
DillzioMetropolitan Adelaide, SA
  • 9 reviews
  • 14 likes

More time, trouble and stress than they're worth

published
Value for Money
Product Quality
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Installation not as requested.

published

System installed before approval, inverter never worked needed replacement. Installation not as requested would not remedy communication only by email no direct contact.

1 comment
Captain Green Solar
Captain Green SolarCaptain Green Solar
  • Verified

A long time!

published
1 comment
Captain Green Solar
Captain Green SolarCaptain Green Solar
Ever Power Solar

6.6kw Solar deal just @ $2,999 only + Free travel voucher worth $1,500.

Install a 6.6KW system for only $2,999.00, and receive a travel voucher worth $1,500.00 if you choose to install with us within 7 days of making an enquiry.

311 reviews
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Questions & Answers

Dave
Daveasked

Is Captain Green still around and if so why doesn’t someone answer there phone?

1 answer
Captain Green Solar
Captain Green SolarCaptain Green Solar

Hi Dave

Yes, we have been operating since 2009.

Apologies if you had difficulty getting through to our Customer Service Representatives. Due to an overwhelming number of calls, we may have not been able to answer your call in a timely manner.

As an alternate option, please do email info@captaingreen.com.au with your query and we will get the relevant individual in touch with you.

Kind regards,
CGS Team

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Details

CategoryPhysical Shops, Solar Panel Installers and Solar Retailers
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Recognition Approved Retailer and Member
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