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Car Next Door Car Renter

Car Next Door Car Renter

4.0 from 1,134 reviews

Reviews

(727)
(134)
(26)
(31)
(216)
  • Value for Money
    3.6 (325)
  • Transparency
    3.5 (308)
  • Customer Service
    3.4 (327)
  • Booking Process
    4.0 (299)
  • Vehicle Condition
    3.9 (285)
  • Received Booked Vehicle
    • Yes (250)
    • No, I received a worse vehicle (35)
    • No, I received a better vehicle (5)

Reviewer Photos & Videos

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Alana

AlanaSouth East Queensland, QLD

  • Verified customer

Great option to normal car hire

published

This is such a great option to have. The app is very easy to use and it is clear what you are booking when making the booking. It provides such flexibility and love the fact that there is zero interaction required! I have used twice now and both times were positive experiences - both vehicles were as described and pictured and the process was very smooth. Will definitely be using again when needed.

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeToyota HiLux
Received Booked Vehicle Yes
See all answers

Review collected in partnership with Car Next Door

  • Verified customer

Great and convenient alternative to rental cars

published

Payments handled professionally and very transparent. Pretty clear what you pay for and how it's processed.
Vehicles are as described, and the rental process works seamless.. I found that I like paying private people more than paying big rental car companies (with usually not so friendly staff).

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Received Booked Vehicle Yes
See all answers

Review collected in partnership with Car Next Door

  • Verified customer

How much easier would it be.....

published

I have some dear friends who said - use Car Next Door - its brilliant, so I did and I have never looked back.
The system is easy to use, well thought out and highly addictive once you have used it once.
We need a van and we can borrow one that is 5 mins from home that is clean, airconditioned and has lots of needed stuff in it like hygiene wipes, trolley and octopus straps.
Well worth taking the plunge and getting into this one.

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeToyota HiAce
Received Booked Vehicle Yes
See all answers

Review collected in partnership with Car Next Door

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  • Verified customer

Convenient and Fantastic app

published

used twice with no problems. easy to use format. lots of options to upload photos of cars before/after booking so you have no liability. payments are reasonable and assuming doing less than ~30km a day on par with car rental companies.

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Received Booked Vehicle Yes
See all answers

Review collected in partnership with Car Next Door

  • Verified customer

Overall good experience

published

Overall it was new and good experience but A bit pricy for a student who wants to hire a vehicle. Should reduce few buck on km and discount for students.

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Received Booked Vehicle Yes
See all answers

Review collected in partnership with Car Next Door

Em A.

Em A.Sydney, NSW

Terrible experience

published

Worst company of its kind

published

Could not get me verified in time to make booking
People on chat are useless and just tell you to 'wait' regardless of the urgency
When trying to call, wait times are >1hr (despite saying only 4 minutes at the beginning)
Then finally, account still not verified more than 24 hours later! (This is despite them claiming to have it done within 3 business hours)
Ridiculous and just a crap company. Quality speaks for itself.

Transparency
Customer Service
Value for Money
Booking Process
See all answers
  • Verified customer

Super helpful app, saved our trip!

published

Professional and prompt customer service, very easy to use even as a visitor to the country. Great for short trips and even longer excursions. Many times we found vehicles at a better price and of higher reliability than a rental vehicle.

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Received Booked Vehicle Yes
See all answers

Review collected in partnership with Car Next Door

SarahH

SarahHSouth East Queensland, QLD

  • 2 reviews
  • Verified customer

Terrible. Hidden charges everywhere.

published

Crap company. No consideration or time given to the consumer. Do yourself a favour and hire from a mainstream car hire company, at least you’ll know what you’re up for.

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeVan
Received Booked Vehicle Yes
See all answers
1 comment
Car Next Door
MichaelCar Next Door

Review collected in partnership with Car Next Door

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Annie A.

Annie A.South East Queensland, QLD

  • Verified customer

What a great service!

published

What a great service! So handy. As it turned out, the car I rented was literally the car next door! Refund of Bond and any other money owing was very prompt and they were super quick to reply to any queries that I had. Would definitely recommend.

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeHyundai Tucson
Received Booked Vehicle Yes
See all answers

Review collected in partnership with Car Next Door

Yilmaz Izdes

Yilmaz IzdesSydney, NSW

  • Verified customer

Renting customer

published

I asked help for generating lockbox code from the owner of the car and your help centre but nobodu helped me and you charged me $35 for not using the car even for 1 minute. This doesnt fit business ethics.

1 comment
Car Next Door
MichaelCar Next Door

Review collected in partnership with Car Next Door

The reviewer stated that an incentive was offered for this review

DTravel85

DTravel85Sydney, NSW

Absolute Rip off!!!! Do not use this company under any circumstances!!1

published

They charge astronomical hidden fees to your ride, expect to pay 4-5 times what is listed when you book in the App. You would think with the amount that they rip people off they would have the customer service to deal with all the complaints... they don't. When you are inevitably 'taken for a ride' by this company, good luck trying to get in touch with someone from the customer service team! Don't make the same mistake I did.

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeHonda CR-V
Received Booked Vehicle No, I received a worse vehicle
See all answers
1 comment
Car Next Door
MichaelCar Next Door
  • Verified customer

Great convenient app

published

Easy to book a ute for a weekend move, some ux is still a little clunky but overall experience is great.

The prices are very fair as well and the rating system makes it feel reliable.

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeHolden Ute
Received Booked Vehicle Yes
See all answers

Review collected in partnership with Car Next Door

Hyperion

HyperionGreater Melbourne (Metropolitan), VIC

  • Verified customer

Very useful service!

published

It was easy enough to set up and get going.
I think the service is still new so will polish and improve, but generally I love this.
I've used it twice already to borrow a large SUV to move stuff around.

Keep up the good work

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle Typeold honda suv
Received Booked Vehicle Yes
See all answers

Review collected in partnership with Car Next Door

Jared S.

Jared S.Greater Melbourne (Inner), VIC

Processed MASSIVE payment as "cleaning" fee

published

$200 payment deducted from my account due to "cleaning fees". Mark on sear could have been wiped off with cloth. No opportunity to resolve issue. No interest in resolving this!

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Received Booked Vehicle Yes
See all answers
2 comments
Car Next Door
MichaelCar Next Door
Jared S.
Jared S.
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Omar

OmarMelbourne

  • 2 reviews

Based on user registration experience

published

The process to get started isn't user friendly:
You're required to provide a lot of info an photos, after which you're also required to call them which i find very time wasteful.

Booking Process
1 comment
Car Next Door
MichaelCar Next Door
David S.

David S.Greater Melbourne (Metropolitan), VIC

  • Verified customer

Very poor customer service

published
Transparency
Customer Service
Value for Money
1 comment
Car Next Door
MichaelCar Next Door
Natalie

NatalieSydney, NSW

Absolutely worst company I have ever dealt with

published
Transparency
Customer Service
Value for Money
2 comments
Car Next Door
MichaelCar Next Door
Natalie
Natalie
Jay Y

Jay YGreater Melbourne (Inner), VIC

Worst customer service: irresponsible, dodgy, just wants money

published
Transparency
Customer Service
1 comment
Car Next Door
MichaelCar Next Door

Useless company

published

I have been trying to get some answers from this company and they won't respond to my emails!! This is their response to a simple question I have asked:

"Thanks for getting in touch. Our team is pretty busy right now, we'll get back to you as soon as we can."

That was a week ago and still no response???

-chris

Transparency
Customer Service
1 comment
Car Next Door
MichaelCar Next Door
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