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Car Next Door Car Renter

Car Next Door Car Renter

3.9 from 1,212 reviews

Reviews

3.9

1,212 reviews
5
(760)
4
(137)
3
(25)
2
(33)
1
(257)
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Andrés

AndrésSydney, NSW

This company scammed me with misleading information

published
Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeToyota Prius
Received Booked Vehicle Yes
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Perfect for my needs

published

All very easy , the car was located as per booking, the car was exactly as described, I needed it for an appointment and it served its purpose, being so close to me.

Review collected in partnership with Car Next Door

TInika

TInikaGreater Melbourne (Inner), VIC

  • 2 reviews

Absolute Lifesaver!!!!!

published

Wide range of vehicles and as little notice as 2 hours and you can be on your way! Came in super handy during covid lockdowns as I couldn’t borrow my families big car so had to get a van to grab some furniture and move house!! So cheap and convenient, what an idea!!

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeToyota HiAce
Received Booked Vehicle Yes
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50/100

published

Since the beginning was amazing experience, very truly descriptions that I have faced and booked again, but my last time, I got a very bad experience, I have paid to rent a van, but it was too old, dusty, the doors did not close properly if I do not put enough effort it, I was not believing that I paid to use some van like that, really disappointed. In general, very useful service. thank you!

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeVAN
See all answers

Review collected in partnership with Car Next Door

Shayne

Shayne

  • 2 reviews

Great ride sharing app

published

I’ve used this app many times to hire both moving vans and cars and I’ve always had a pleasant experience. I highly recommend to anyone who doesn’t own a car!!

Transparency
Customer Service
Value for Money

Review collected in partnership with Car Next Door

Brian H

Brian HSouth East Queensland, QLD

  • 3 reviews
  • 4 likes

STAY AWAY!!!!

published

Tried this app for the first time. Booked a car for immediate rental. After never hearing from the car owner I called them to only find out they haven’t owned the car in over a year and tried to cancel their ad a long time ago.
This company still took my money for the booking. When I made them aware of the mistake they began the refund “process” of course taking up to 5 business days. Meanwhile I cannot afford to purchase another car so I am not stuck until I can get my refund. It’s been almost four days now and still no refund. STAY CLEAR AND AVOID THIS COMPANY AT ALL COSTS!!!

Transparency
Customer Service
Value for Money
Bren

BrenGreater Melbourne (Inner), VIC

A Scam. Please avoid at all cost.

published
Booking Process
Vehicle Condition
Vehicle TypeMitsubishi Mirage
Received Booked Vehicle No, I received a worse vehicle
See all answers

Ripped off, no service, unworkable

published

Nobody picking up the phone or checking issues. On hold over an hour on several occasions. RIpped me off $700 for old bomb car full of scratch to be entirely resprayed because my photos were not good enough. What rubbish.

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle Typevan
Received Booked Vehicle No, I received a worse vehicle
See all answers
Wishwesh

WishweshSydney, NSW

Great Experience

published

I have been using CND for a few years now and it has been incredible. Great service, support and user experience. Good app but could be a lot better. Fleet of cars is good.

Review collected in partnership with Car Next Door

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elinor.williams

elinor.williamsSydney, NSW

So convenient and cost effective

published

I've been using Car Next Door for a few years now and I've never had any issues.
The cars are generally always in good condition, payments can be a little confusing but its great that fuel is covered so you mostly don't have to worry about this.

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Received Booked Vehicle Yes
See all answers
1 comment
Car Next Door
MichaelCar Next Door

Thanks for the kind words Elinor! There's helpful info about trip charges in our Help Centre: https://support.carnextdoor.com.au/hc/en-gb/articles/115000392443-Understanding-your-final-trip-charge

Review collected in partnership with Car Next Door

Avoid at all costs!

published
Transparency
Customer Service
Value for Money
Vehicle Condition
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1 comment
Car Next Door
MichaelCar Next Door
Sicardi

SicardiGreater Melbourne (Outer), VIC

Scam of a company

published

Disgusting company operating a scam with a rental front.
If you don't want to be defaulted for no reason, do not use their service.
Many hidden charges, and will give you a default over $70 of unverified charges.
Just read the reviews for yourselves.

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeVolkswagen Golf
See all answers
1 comment
Car Next Door
MichaelCar Next Door
Simon

SimonSydney, NSW

Dodgy company

published
Transparency
Customer Service
Value for Money
Vehicle Condition
Vehicle TypeVolkswagen Multivan
Received Booked Vehicle Yes
See all answers
3 comments
Car Next Door
MichaelCar Next Door
Simon
Simon

This is simply untrue. Our photos show no damage to the area at drop off time. However you say they show damage. So how to you get an independent analysis of the photos or do we just have to take your assessment as fact?

Car Next Door
MichaelCar Next Door

If you would like to dispute a decision we've made on your responsibility for damage, please see the following article in our Help Centre: https://support.carnextdoor.com.au/hc/en-gb/articles/360024699212-How-can-I-dispute-responsibility-for-damage-

A service that looks after car owners not drivers

published
Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
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2 comments
Car Next Door
MichaelCar Next Door
Eloise
Eloise
Peter G.

Peter G.Coomalie, NT

Stay with a reliable rental company!

published

Wouldn't consider using again - pull out all terms and conditions and don't support their customers if an issue arises - like a complaint about where a car is parked. Charged me an extra $60 because someone complained - wouldn't listen to my side and just charged me the fee! BE CAREFUL IF YOU USE THIS SERVICE Also getting only 15min notice of the vehicle location is really inconvenient if you have a 40min Uber ride to get there. Overall would not recommend this service - stick to a known rental company for peace of mind.

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Received Booked Vehicle Yes
See all answers
1 comment
Car Next Door
MichaelCar Next Door
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Hugh

HughSydney, NSW

  • 3 reviews

Great alternative

published

Helpful customer service and intuitive booking process. Always good to support a local business which uses local resources (cars) that can be better utilised. Lots of local choices as well - at least in Sydney.

Don’t hire from this company

published
Transparency
Customer Service
Value for Money
Received Booked Vehicle No, I received a worse vehicle
See all answers
1 comment
Car Next Door
MichaelCar Next Door
Raul S.

Raul S.Greater Melbourne (Metropolitan), VIC

Never ever rent a car from Car Next Door Renter

published

One of the worst experiences in my life. This company is a scam! They'll try everything so nothing will be left in your $150 deposit. They don't even tell that their credit will affect your credit score big time. So please beware of this company. I'm very angry to myself why I fell into their trap!!!!

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeToyota HiLux
Received Booked Vehicle No, I received a worse vehicle
See all answers
1 comment
Car Next Door
MichaelCar Next Door
Avril

AvrilSydney, NSW

DO NOT use car next door

published

Every time I have used this service car next door try to add in extra fees and charges. It is a scam. They offer cheap car rental but then try and then try and extort money from you.

Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeIveco Daily Van
Received Booked Vehicle Yes
See all answers
1 comment
Car Next Door
MichaelCar Next Door

Don’t use this rental company. You’ll end up paying 3x as much in unauthorised fees and charges.

published
  • +2
Transparency
Customer Service
Value for Money
Booking Process
Vehicle Condition
Vehicle TypeVolkswagen Golf
Received Booked Vehicle Yes
See all answers
1 comment
Car Next Door
MichaelCar Next Door
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