37 questions from our users
Que? You want to know how much you’ll make? Well that depends on 1) where you live 2) the rates you set and 3) how available you make your car
I spend no time trying to get my car booked and I make e...Read morenough to pay rego, insurance and maintenance on it each year. I’m sure if I tried (and lowered my daily rate) I could make more but I don’t bother. So a couple of grand I guess…
Hi, Brent. We can definitely understand the need to know how much income your car could earn. Please know that your car's earnings will depend on a number of factors – the main one being how often it'...Read mores available for bookings. Cars that are only shared occasionally earn around $300 a month on average, while the top-earning cars, utes, and vans shared full-time bring in $1,000 to $2,000 per month.
Have got any place near eskine park that would be open till 5 pm and have a car I don't care what sort
Hi, Rodney. Thanks for your interest to join the Car Next Door car-sharing community. To check which cars are available nearest to your area, you may enter the dates and times you need the car. You m...Read moreay also sort it according to the features you'll need. Please click here for more info on how to book your first trip with us: https://bit.ly/3M3XcgP
Any cars for rental
They didnt offer me any
Hi, Darren. Thanks for your interest to join the Car Next Door car-sharing community. To check which cars are available nearest to your area, you may enter the dates and times you need the car. You m...Read moreay also sort it according to the features you'll need. Please click here for more info on how to book your first trip with us: https://bit.ly/3M3XcgP
Can someone with a Canadian drivers license rent from Car Next Door?
Hi Andy! International drivers are very welcome to join Car Next Door. You will need to hold a full unrestricted driver's licence from your home country, with a formal English translation if it is in ...Read moreanother language. More information here - https://support.carnextdoor.com.au/hc/en-gb/articles/204824209-Joining-as-an-international-driver
How do I switch on the box ?
If you're talking about the lockbox. The lockbox instructions can be found on the mobile app, along with other booking instructions such as the vehicle's location and taking condition photos. The lock...Read morebox instructions will provide you with a code that you can use to open the lockbox. If you need further assistance, please call us at 02 8035 8000 so we can help you with the lockbox instructions.
Any car owners in the Car Next Door providers encountered billing discrepancies pertaining to distance shortage. GPS readings of Car Next Door do not tally with my odometer for the latest 2 bookings in Jan 2022. They insisted their GPS distance records more accurate than my odometer readings taken before and after borrower returned car. Difference is vast like 842km and 446km, loss of earnings to compensate the wear and tear of my auto parts.
Thanking in advance for any constructive comments please.
Hi Patricia! We are sorry for any inconvenience about the distance issue on the borrower's trip. We can see that you have already requested for investigation on this, if you don't agree with the decis...Read moreion made, you have an option to have it disputed and have it checked by Senior support. Check this article for your reference - https://support.carnextdoor.com.au/hc/en-gb/articles/115003829523-Escalating-Your-Issue-our-Dispute-Resolution-Policy
Rather than going through the peanut gallery that is carnextdoor send me a direct message as I'm organising a few things to actually have serious matters like these solved....Read more Hope to hear from you.
I doubt Mathew D. will be able to resolve anything given his account was just created yesterday hahaha
Why does Car Next Door want to steal customer’s own fuel money? I am a victim please answer.
You don't pay for fuel but you pay for the distance you've driven. If you need to refuel, just send us a photo of the official receipt so we can process the reimbursement....Read more Fuel refunds are used to pay for the distance cost. We prioritize using these funds first to pay for the distance. But if the distance cost is greater than the fuel refund, we will need to collect funds from your card.
My OWN fuel tax invoice says the same amount you are accusing me of owing :)
Hello scammer. Thanks for falling in the trap to answer this question. Screenshot as evidence THANKS!
Hi all, May sound like a silly question.But I'm trying to figure out..... The exact location of the car is told to me when? If I'm landing at Coolanagatta airport, do I look around on website for cars closest to airport then get myself in an uber or taxi to the exact car location? Thank you in advance-Rookie!
Hi Danni! Thank you so much for showing your interest in joining Car Next Door. Not a silly question at all! The car's exact location is provided via the Car Next Door app 15 minutes before the trip s...Read moretarts. The location you'll see when booking a car may not be exactly where the car is, but it will get you close. You may search for cars near the airport and if the car is a little way away from you, you might consider getting public transport as you have mentioned. You may watch the short video from this article in our Help Centre to see how a trip works from start to finish: https://support.carnextdoor.com.au/hc/en-gb/articles/204824329-How-a-trip-works-from-start-to-finish
Just grab a taxi or Uber
Run away from car next door. Long term, more money loss to car next door than taxis.
If they take your credit card number at the point of renting, then why do they do a Credit check and put a black mark on your Credit file. By way of example (pre-Covid) if I went on an overseas trip and stayed at multiple hotels I would give them all my credit card details upfront. Not once in literally years of travel have I ever had a hotel do a credit check, it is the same thing. You can not give the argument that I might trash the car, my argument is that you are trashing my credit file. When I walk into a supermarket they do not do a credit check, when I bid at an auction for something or a house auction, they do not do a credit check. If my account is fully paid in advance with credit card details then how is Car Next Door providing credit, and if so then are they licensed to provide credit, if they are not licensed then how can they put a black mark on my credit file. If you are licensed what is your Australian Credit License details with ASIC.
As an observation I honestly get the concept, but for ease I will go with a mainstream rental company next time.
We run a credit check on all applicants, and you agreed to it by checking a box on the application form. This box is not ticked by default - you have to choose to click it in order to continue with th...Read moree application. In the following FAQ we advise that to be eligible, you must have a satisfactory credit history (we'll do a credit check during your sign-up). https://support.carnextdoor.com.au/hc/en-gb/articles/204824399-Eligibility-criteria-for-members We comply with the consumer credit reporting laws when exchanging credit information with credit reporting bodies. You can find more detail in our privacy and credit reporting policy: https://www.carnextdoor.com.au/docs/CND_Privacy_Policy.pdf
Managing a community car-sharing network is a little different to corporate car-hire. We need to ensure we're renting out owners' cars to the right people, so we run several checks to assess security ...Read moreand credit eligibility. We also provide credit to use our service. You pay booking fees and time costs upfront and incur distance and tolls up until the end of your trip. You pay for your final trip costs at the end of your trip. We comply with the consumer credit reporting laws when exchanging credit information with credit reporting bodies. You can find more detail in our privacy and credit reporting policy: https://www.carnextdoor.com.au/docs/CND_Privacy_Policy.pdf.
If you are providing credit, then what is your Australian Credit License details with ASIC ?
Has anyone hired a car from Michael in Medina?
Reviews for him are really good
BUT company reviews aren't.
There are none from Perth, is there anyone from here that can give me one?
Please don’t use Car Next Door. They are scammers and will not take your side no matter what (unless you’re the car owner).
The company are wanting me to pay $1000 for damage to a van that was alrea...Read moredy there. I have sent around 20 emails back and fourths with clear evidence that the owner Teing Khor is just wanting to be compensated for pre existing damage to his van.
RUN AS FAR AS YOU CAN FROM CAR NEXT DOOR
I am concerned about all the negative reviews and the way they're redirected back to the person with the issue. Main concern is that poor customer service is repeatedly mentioned as an issue.
I haven't seen any reviews from WA, I live in Perth. Can you fwd some please? Janice
You are correct to be concerned, I would strongly advise against engaging with this company....Read more The customer service is terrible, they offshore their entire customer service team who have very little understanding. They are better covering themselves by loop holes in the law rather than providing a basic customer service. I'd encourage car next door to consider looking less at profit, and more at providing their customers and car owners with a standard level of customer service. Beware.
Thank you Tom
I really need to take load of carpet to my 92 yo Dad's.
The usual rentals are anywhere from $450-$700 for anything that fits my 3kids and the carpet. I've only found 1 that has a tow ball and that was $800. ...
Hi Janice, unfortunately, when we charge customers for damage or inconveniences to other members, take action because they did not follow the rules, or deny services because of security and credit iss...Read moreues, they tend to attribute this to poor customer service. Running a car-sharing platform comes with many unique challenges, including resolving disputes between members, deterring lousy behaviours and fairly compensating members for inconvenience or loss. That sometimes means that we get bad reviews that we cannot remove, even when we think they're unfair. We leave responses to all reviews to either take accountability and apologise if we have done something wrong or educate readers on why the issue occurred and how to avoid it themself.
I've seen a lot of questions talking about a credit application. Now I don't understand why a credit application needs to be filed when borrowing a car; if I pay a deposit that exceeds the total cost of the trip (and then subsequently refunded the difference) how is that me borrowing money? This is the one thing that's making me hesitant to use this service.
Hesitation is a good way to go before using this service. Just read through the reviews of last 2 weeks and you will get a pretty good sense of what this company considers fair and what issues even lo...Read moreng term customers have faced. Thing is they will penalize you heavily over absolute rubbish reasons and it is non-negotiable. Be vary!
We conduct a credit check on new applicants because we provide credit to use our service. You don't pay all costs upfront. You incur expenses up until you finish with your booking, and then you pay th...Read moree balance. We've outlined in our Privacy and Credit Reporting Policy that we may provide credit to you: https://www.carnextdoor.com.au/terms-of-use/privacy-policy
I was seriously considering renting my car out on this platform. However, I noticed that not a single 5-star owner review has been published this year, and only one 4-star one too. As a car owner, it is rather terrifying to see how positively this service is portrayed for owners on your website and advertising, yet for your customer service to them being so bad. Note the fact that you have to spend so much time explaining the same policy to owners, such as how batteries being depleted by borrowers or internal window switches being broken count as 'wear and tear'. These are nothing but intentional damage, yet you are allowing this policy to continue which is heavily discouraging owners from continuing or starting to share their car. It is surprising that for these sorts of issues you have not changed your policy and make it so difficult for the car owner to prove it was the owner's fault. If nothing else, at least the borrower should be forced to be liable for half the cost of such 'wear and tear' to heavily discourage them from not caring for the vehicle. I am genuinely saddened that such a promising start up has become so poorly managed that only owners of cars barely worth $3-4k could really considering hiring them out here, as there are many nice cars sitting around that owners would love to share and borrowers would love to borrow. I am genuinely interested to know what your actual plan for improving CarNextDoor is, because until then I will manage without the potential for extra income.
Don’t bother with this company, have tried to deal with their so-called ‘customer service’ for a month as a borrower and it’s just non-existent. Such a poor customer service culture in this company.
As above. It might work well for a while but you will get a bad renter who will wipe out any money you have made and car next door will not be interested in you anymore.
Car Next Door has nothing to do right now besides steal money. I have reported to Police NSW and many other authorities already. Car Next Door is a laugh, tried steal money from me but couldn’t, dug t...Read morehemselves a hole to fall down into a criminal offence if more people report this company. I have spoken to LawAccess, NSW FairTrading etc. Car Next Door users like myself should report online. A record is all that matters :)! Protect the consumers from corrupt companies like Car Next Door!
I have just signed up and I found the process quick and easy. I was approved withing 30 minutes, if that. But after reading these reviews, I'm not sure I want to use the service. I think I will delete my information and account. I'm disappointed to read those reviews.
Dear Car Next Door . Someone need responsibly for this damaged . We make it simple to understand this 1 picture prove my bumper no damaged pick by Samuel and Kevin ( pick up and drop by Samuel before Kevin and next day hire by kevin , pick up by Kevin ) and another picture prove damaged picture ( on trip ) by Kevin so ??? who’s responsible? me ? Car Next Door pass the responsible on me . Request for picture , [Personal Details Removed] Damian Susantio ( 2 years member Car Next Door for owner and have 4 car to hire )
So when I book a car with your service, it should be where it will be with 15 minutes notice right?
And if some random dude called James sends you a text message saying Please contact James for access to the garage to your phone without any mention of car next door, you expect it might be someone who should have the right to give out your phone number, like a real estate agent you work with... though they would identify themselves and how they got your number.
But that’s not how it works at CarNextDoor, right? You just give the customers phone number to the car owner and tell the car owner to sort it out for himself.
Is this how the service normally works? You’ve told me as such in an email and sent me the evidence to confirm that this is how you do business. I’d just like to know if this is standard so when/if the topic of CarNextDoor comes up in conversation, I can say , well, it works like this,... they take your money and promise you the car at the time on the day. But that’s where they step off. After that, someone will probably contact you, as they’ve been given your phone number buy CarNextDoor, and tell you who to contact about accessing some garage without identifying themselves as having something to do with car next door. This is how you do things, right?
Then, after submitting a complaint, be obviously the whole thing went belly up and there was not car available at the GPS sport with the key safe lock as advised by CarNextDoorr, but two long customer service phone calls, the first telling you to go to a building reception at Breakfree on another street to get the keys as James (who’s James?) has left the keys at reception for you. Reception is a French lady, says,..” Keys? James? I know nothing about such thing?...CarNextDoor customer service again, ... after 10 minutes on hold. Oh, were very sorry sir, that car is not available today. You’d give up with this service there and then and tell all your mates not to go near it. But you guys think you’re doing great and offer a $40 voucher for my (never going to happen) next trip.
Then I get messages from CarNextDoor today telling me I was wrong cause some random guy called James, who identified himself only as James or to contact James and no mention of the car hire of CarNextDoor had given him my mobile number outside of the system sent me messages (that you hilariously sent me screenshots of) saying contact James to access garage. Who the heck is James and what garage? I knew, James must be the loading dock manager for the building where I’m having some furniture moved tomorrow. So I contact the building manager. No worries... all going to plans.
But how did you... CarNextDoor, get from this complete mess up, that massively inconvenienced me and ended up costing me a lot of money to sort out at the last minute, how, seriously, hoooooooow, do you have the intellectual capacity to think it’s a good idea to try put the fault back on me? It is so beyond rational, never mind good customer service, it’s shocking and hilarious at the same time. How is Car Next Door going to make these random text messages without identification to car renters, light and actually explanatory. How is Car Next Door going to get an in house messaging service in place so that all messages and conversations can be tracked. And how will Car Next Door not take peoples money while providing no service? Some serious questions to answer and some serious soul searching to do. How will you, the brave consumer, try car next door, which is vaguely cheaper than a proper car hire company, be brave enough to take this chance?
So the next thing that happens, I’m not agitated anymore, just so extremely ammused... I get an email out of the blue after 8PM last night, more than two weeks after the complete failed service of Car...Read moreNextDoor, saying they were sorry but they had to reduce the compensation credit to my account (as if I would ever use this company again) because the owner of the car provided evidence that he told you to call someone about where and how to access the car, which is completely contrary to the protocols and so called security measures car next door uses, a complete breach of my privacy by giving out my phonenumber and then allowing car owners to randomly send instructions on how to get acces to the car without even identifying themselves as having anything to do with CarNextDoor and in anyway in fact. The text message from an unknown number I got (not from CarNextDoor) said, “Call James on this number..... to get access to the garage”. If this what car next door considers responsible behaviour from the owners of the cars and even uses the screenshots against the compensation credit they gave me which I absolutely do not want - I’ll honestly am telling as many people not to use CarNextDoor as my experience with them was so shockingly bad, I just think it’s hilarious. My proper review with the photos as proving is pending approval. I can’t wait to see how Michael at CarNextDoor will try to spin this one. Seriously, anyone considering renting, read the negative reviews, of which there are for too many to risk taking a chance, and save yourself, not only money, but a rediculous amount of frustration from a company that one can only assume is managed by completely incompetent people. A few 1 star reviews for an eBay or Amazon seller and their business is doomes. CarNextDorr has rakced up over 300 one star (terrible) reviews and keeps climbing. I had actually forgotten about the awful experience until they emailed me last night to tell my my compensatoin credit had been reduced. It’s just mind boggling and really quite hillarious at how hopeless this company is.
This is not a question, it’s a rant / complaint. Please don’t start a sentence with ‘SO’.
how can I generate lockbox code?
In the app, select the trip and tap on Get help > Generate lockbox code....Read moreOR In the Website, log in > Cars >Open lockbox > your lockbox code will be generated. You can also contact us at https://www.carnextdoor.com.au/help_requests/new if you are having trouble or visit our Help Centre: https://support.carnextdoor.com.au/hc/en-gb/ Cheers
Ive been told that Car Next Door Owners have fleets of cars ( up to thirty) that they rent. So rather than living "next door" they live elsewhere and the cars take rare inner city parking spots. Given the rather high number of renters claiming that the vehicle they hired was damaged after it was returned, is it possible that frustrated residents are systematically damaging the cars? Don't you think the owners should actually live " next door" and sign out the car on hire and return to prevent disputes about damage and to prevent fleet owners abusing the concept?
I'm sorry Simon, I have no idea. I rented a van that was close to my daughter's apartment, that was my main criteria. I left it in a 2 hour parking zone, which the owner then went to to sort out the ...Read moreparking. I assume that means he lived very close to the drop off point. Living in an inner city area means you regularly can't actually park very near you home.
Thanks Jaysee. No doubt some owners live locally and legitimately rent there car which is fine and a good idea. Also in this instance it would be possible to inspect the car with the owner so when you...Read more left you get no unpleasant surprises which a lot of renters seem to get when damage is attributed to them. My point was about people with multiple cars leveraging the concept to the detriment of locals. Additionally most hirers are told to leave the car in areas with no parking restrictions.
Hi, what happens in the event that I hire a car and am driving out in the country and the car or rather the vehicle breaks down, do the vehicles hired, have road insurance?
Hi Arthur, there is free roadside assist from NRMA to help get the car back on the road if possible, but we recommend that you get travel insurance to cover any other costs associated with the interru...Read moreption to your trip or finding alternative transport in the case of a breakdown.
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