?
? !
1 photo
Car Trawler

Car Trawler

1.3 from 46 reviews · View Statistics

Reviews

1.3

46 reviews
  • Value for Money
    1.1 (13)
  • Transparency
    1.0 (9)
  • Customer Service
    1.0 (13)
  • Booking Process
    2.1 (8)
  • Vehicle Condition
    2.3 (7)
  • Received Booked Vehicle
Previous
Next
Edwin

EdwinSouth East Queensland, QLD

SCAM!!!!

published

I had the same problem, SCAM!!!! Don’t Use Them. Advertises in AUD and then charges you in USD! They have an app named carental 24h, totally scam... I also received a different car...

Value for Money
Transparency
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Ivo M.

Ivo M.Greater Melbourne (Metropolitan), VIC

SCAM ARTISTS!!!! Don’t Use Them!!

published

Do not go through cartrawler/carngo if you are hiring from Australia!!! They will rip you off!!!!!! Advertises in AUD and then charges you in USD! Later also found out that extra insurance through CarTrawler/CarNGo won’t even work if you get into an accident! Absolute trash website! Tried contacting on numerous occasions attempting to explain but constantly got responses from different people not understanding a simple explanation. If you want to hire a car, go straight through the rental company’s site, not through these pathetic scam artists.

Value for Money
Transparency
See all answers
Similar opinion? Write a review on ProductReview.com.au!

Car Trawler rip off

published

Car was booked and then cancelled within the cancelation policy criteria.
The balance of the booking was still taken from my credit card after the booking was cancelled. a refund was promised but 3 months later and no refund. There is no way to contact the company. definitely FRAUD

Value for Money
Transparency
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Car Rental Services

Find out how Car Trawler compares to other Car Rental Services

Know better, choose better.

Compare all
Lawrie C

Lawrie CGreater Melbourne (Metropolitan), VIC

Rip-off - DON'T USE THEM

published

Booked airport transfer with them in Mexico city. When I cancelled as per T&Cs was promised & entitled to a full refund. Did received several email replies but never received my money. DON'T USE THEM

Value for Money
Transparency
See all answers
Similar opinion? Write a review on ProductReview.com.au!

Rip Off

published

This business is an absolute disgrace. If I was Jetstar, I would drop them fast as a blight on their business. Refused to refund my money after producing a valid license at Alamo, who didn’t accept my NSW license. No warning, just took my money. Stay away

Value for Money
Transparency
See all answers
Similar opinion? Write a review on ProductReview.com.au!
MacB

MacBMetropolitan Adelaide, SA

  • 12 reviews
  • 4 likes

Don't be another customer skinned!

published

Paid out of Australia for a car rental in Canada and received paperwork as if I had booked with Dollar Car Rental direct. With COVID, I had to cancel and Dollar told me to go to the third party agent I had used (Car Trawler). Anything I put into CT's Manage My Booking ends up with a system error and cannot find a phone number. Outright theft...

Value for Money
Transparency
See all answers
Similar opinion? Write a review on ProductReview.com.au!
  • Verified

Sold insurance that was unacceptable to car rental company.

published
Value for Money
Transparency
See all answers
Similar opinion? Write a review on ProductReview.com.au!

This company are a group of thieves

published

I hired a car to be picked up from Avalon, Melbourne. Was told the car wasn't available and to take it up with whoever sold me the car hire. I booked it through Holiday Autos/ Car Trawler. They have ZERO customer service, are impossible to get in touch with anyone, except a bot on their page which repeats the same information - that it hasn't yet been trained and can't help me. I don't know how this company does business, but they have stolen money from me. I am absolutely disgusted. I wanted to give them zero stars.

Value for Money
Transparency
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Peter Byrne

Peter ByrneSouth East Queensland, QLD

These guys are a rip off don’t trust them don’t use them

published
Value for Money
Customer Service
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Car Rental Services

Find out how Car Trawler compares to other Car Rental Services

Know better, choose better.

Compare all
Sarah

SarahSydney Surrounds, NSW

Don't Even Bother!

published
Value for Money
Transparency
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Vee

VeeSydney, NSW

SCAM - stay away! I did and booked through Jetstar - they redirected me to Cartrawler without my knowledge.

published
Value for Money
Customer Service
See all answers
Similar opinion? Write a review on ProductReview.com.au!
  • Verified

Never ever use this service in any part of the world!

published
Incentivised ReviewNo
Similar opinion? Write a review on ProductReview.com.au!
Fatman123

Fatman123Greater Melbourne (Metropolitan), VIC

  • 2 reviews

on what planet is a kia rio a corolla?

published
Value for Money
Customer Service
See all answers
Similar opinion? Write a review on ProductReview.com.au!

Confused

published

I booked a car on here from Thrifty. Thrifty then proceeded to charge me more than what I already paid. So I have two charges on my card, One for the original rental through Car Trawler and one for a higher amount with Thrifty.

Incentivised ReviewNo
Similar opinion? Write a review on ProductReview.com.au!
  • Verified

Risk to theft by Cartrawler

published

Rented a car through Cartrawler. live in Italy and hired a car in through Cartrawler by Avis at Schiphol Amsterdam. We arrived at a time Avis was closed. The next day I couldn't get the reserved car. Cartrawler wouldn't refund anything. So fully paid, no car. To me that seems theft and having a clause stating 'if the vehicle is not released due to a late arrival no funds will be reimbursed' is illegal.

Claims were rejected and complaints impossible.

I advise future consumers to consider the risk of late arrival and the related executed policy of Cartrawler

Value for Money
Customer Service
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Car Rental Services

Find out how Car Trawler compares to other Car Rental Services

Know better, choose better.

Compare all
Antfj

AntfjSydney

  • 2 reviews
  • 4 likes

Said they would price match but won't

published

Booked a car through car trawler, From Virgin Website. Said they would price match, found a better price, but wouldn't price match because the times were different by one hour in there favour. Don't use these guys, hire direct with the company. This company is giving Virgin Australia a bad name.

Similar opinion? Write a review on ProductReview.com.au!
Renee R

Renee RCanberra 2600, ACT

  • 5 reviews
  • 1 like

Scammer - was delivered to this website by Virgin Blue

published

This scamming hire car company booked my hire car through Hertz at Rockhampton Airport. This company was recommended by Virgin Blue when i booked my flights and requested a hire car to be included. My hire car booking was for three days at a total cost of $150+ when i arrived to pick up the car I was informed of the extra costs and credit card fees that were not included in the booking by Car Trawler. I ended up having to pay $300+ which included insurance of $750 excess in the case of an accident, even if it was not my fault. I was unable to back out of the booking otherwise I would have lost my $150+ This is a dodgy hire car company and Virgin Blue is just as dodgy for recommending this company to me!!!

Similar opinion? Write a review on ProductReview.com.au!
  • Verified

Avoid avoid scam stole our money

published

Avoid avoid avoid full of scam. They will take your money and will never give you service you paid for. We paid for a car at Antalya to take us from airport they did not come and made us wait for 1 hour and no driver and they refused to refund us at all. Avoid this found company.

Similar opinion? Write a review on ProductReview.com.au!
  • Verified

Be aware of them

published

Be aware of them. I booked through mexican airline. When we arrived to Monterrey Mexico, there was NO CAR and nobody there, tried to contact them but nobody answer calls and messages. they charged me $50 USD and did not provide the service. we had to rent another car at Enterprise. Still trying to get my money back after 25 days.
Reservation number: MX441998830
CarTrawler Ref. number: 00945666

1 comment
Garandacas
Garandacas

After 2 months i got a response from cartrawler, THEY DO NOT REFUND ANYTHING.
Sent proves of calls when I did arrive the airport, calls and messages to the number provided. They said NO REFUNDS.

Similar opinion? Write a review on ProductReview.com.au!

Very bad service provider.

published

Very bad service provider. Misleading price advertisement. Charged 17% VAT twice even Customer support assured me that price VAT inclusive. Case resolution time takes more than 3 month. Will not use them ever again. Buyer beware.

Similar opinion? Write a review on ProductReview.com.au!
Page 1 of 3

Questions & Answers

F Sun

F Sunasked

Could you please fix the website?

I have not been able to add on “optional extras” to any of the car rentals I’ve made through your website. Mainly I need booster seats for my two kids & I haven’t been able to do it at the time of booking or when I “manage a booking” through the CarTrawler website. My recent booking ref number is AU492441830 and confirmation no. H91036192E3. I’ve had to ring the rental company during business hours and add on prior to the trip - it would save time if the website was fixed to allow it to be done at time of booking.

No answers

Get an answer from our members

Other Car Rental Services


See all Car Rental Services

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.