I had the same problem, SCAM!!!! Don’t Use Them. Advertises in AUD and then charges you in USD! They have an app named carental 24h, totally scam... I also received a different car...
SCAM ARTISTS!!!! Don’t Use Them!!
Do not go through cartrawler/carngo if you are hiring from Australia!!! They will rip you off!!!!!! Advertises in AUD and then charges you in USD! Later also found out that extra insurance through CarTrawler/CarNGo won’t even work if you get into an accident! Absolute trash website! Tried contacting on numerous occasions attempting to explain but constantly got responses from different people not understanding a simple explanation. If you want to hire a car, go straight through the rental company’s site, not through these pathetic scam artists.
Car Trawler rip off
Car was booked and then cancelled within the cancelation policy criteria.
The balance of the booking was still taken from my credit card after the booking was cancelled. a refund was promised but 3 months later and no refund. There is no way to contact the company. definitely FRAUD
Rip-off - DON'T USE THEM
Booked airport transfer with them in Mexico city. When I cancelled as per T&Cs was promised & entitled to a full refund. Did received several email replies but never received my money. DON'T USE THEM
This business is an absolute disgrace. If I was Jetstar, I would drop them fast as a blight on their business. Refused to refund my money after producing a valid license at Alamo, who didn’t accept my NSW license. No warning, just took my money. Stay away
Don't be another customer skinned!
Paid out of Australia for a car rental in Canada and received paperwork as if I had booked with Dollar Car Rental direct. With COVID, I had to cancel and Dollar told me to go to the third party agent I had used (Car Trawler). Anything I put into CT's Manage My Booking ends up with a system error and cannot find a phone number. Outright theft...
Sold insurance that was unacceptable to car rental company.
I used Car Trawler via TUI to book for a car for 1 week commencing 24/06/19 for a 1 week trip in Costa Rica (LIberia). The car hire fee was £171.50 and additional insurance for damage refund insurance was £52.48.
On arrival in Costa Rica, the car rental agent (Sixt) did not accept this insurance policy and offered me their approved version for $160 USD. Sixt was insistent that they could not accept the policy offered by Car Trawler (AXA) as it was not approved. I contested the fact that Sixt was one of the many companies referred to by Car Tra...wler and I found it hard to believe that they offered insurances that was unacceptable to the very same car rental companies they quoted for on their website. On returning to UK, I contacted Car Trawler to request a refund for £52.48 selling me an insurance policy that was not accepted / unsuitable to the very car rental company they quoted me. I was amazing was that I paid for the entire transaction, i.e. car rental and damage waiver insurance on the Car Trawler site. So it appeared as if all products sold for that particular chosen car package would be acceptable to Sixt or indeed any car packages offered on the Car Trawler system. Below is a copy of the email response from Car Trawler- "Thank you very much for your correspondence in relation to the experience you had when renting with SIXT Franchise (CR) through CarTrawler.
This company are a group of thieves
I hired a car to be picked up from Avalon, Melbourne. Was told the car wasn't available and to take it up with whoever sold me the car hire. I booked it through Holiday Autos/ Car Trawler. They have ZERO customer service, are impossible to get in touch with anyone, except a bot on their page which repeats the same information - that it hasn't yet been trained and can't help me. I don't know how this company does business, but they have stolen money from me. I am absolutely disgusted. I wanted to give them zero stars.
These guys are a rip off don’t trust them don’t use them
We booked and paid in full for a 9 seat van through Cartrawler using Avis in Split. The first van presented was a Opel with the passenger door hanging by a thread. They said that’s all they had and agreed it was a bomb. Suggested we drive to another location to swap it for another which we did. After arrival we were told we had to pay for fuel or we. Oils pay the guy behind the counter cash and he would sort it either way a scam. With no option we took the next Opel van and continued with our trip. After checking with Avis in Budapest we droppe...d this van at their downtown location. Now the problems begin. We were told we had to pay almost 6,000hrk ($1,300AU) with no explanation for the charge; we paid for everything upfront no return fees no additional anything. We were charged the full amount against my Amex and still have no explanation nor seemingly recourse. Beware Avis Croatia and Cartrawler are not who they seem.
Don't Even Bother!
I booked a rental with using my velocity points to only have them stolen and made to pay full price for my rental. This company is bogus i wouldn't even recommend them to my worst enemy! They not only made me wait on the line for more than an hour to contact them, they also didn't even speak English properly and refused me to speak to a supervisor i spent a total of 2 hours on the phone with them to get no where and they completely stuffed up my reservation. I had to pay full price for my rental and now am trying to get my velocity points back ...before they disappear too. They are not helpful at all and their service is completely crap!! I wouldn't even bother with them EVER AGAIN or even once, i suggest anyone who has a partnership with these guys should cancel it asap as they are shameless i cant believe large companies such as Virgin Aus or Jetstar recommend them to consumers they are a scammed company! They shouldn't even be allowed to be given 1 star they should be minus 5 stars!
SCAM - stay away! I did and booked through Jetstar - they redirected me to Cartrawler without my knowledge.
I was delivered to Cartrawler by Jetstar, who make no mention of this arrangement. In fact Jetstar allude to an arrangement with Thrifty! So despite paying for my hire car as part of my Jetstar airfare, I arrive at Thrifty to find they have no record of my booking. I called Jetstar and they have me the name and a phone number for Cartrawler - which was a disconnected number when I called. I got no information about my booking despite having a confirmation number on my airline ticket and no car. This is a big fat scam - stay away from Jetstar ca...r hire bookings and Cartrawler!! I had to hire another car on the spot with a different company at much expense. Now I have to try and get my money back. Not impressed with either company who are in kahoots in this SCAM.
Never ever use this service in any part of the world!
Never ever use this service in any part of the world!
I would like to share with you my sad story of an attempt to use their service.
Booking ID was PL514792910.
I went to Warsaw with my wife and my 1-year-old daughter and booked a car by this dammed service.
For the beginning everything was good enough they charge the money from my credit card. They even helped me to check if there was a baby seat included to the order so I had got an additional confirmation of my reservation from the Cartrawler and the service provider on the side of local car rental service.
on what planet is a kia rio a corolla?
I booked a car through Cartrawler after being redirected by Kayak.com. It was booked from Eastcoast car rentals in Launceston Tasmania.After booking a Toyota Corolla with Cartrawler I contacted Eastcoast to confirm this wasn't a scam to which I received a confirmation I had a Hyundai i20 ,which is not a Corolla but would have been reasonable at a pinch. When we arrived in Launceston we were handed a Kia Rio manual with no cruise control and 110,000 kms on the clock.I am 110 kg and sitting in a tiny little buzzbox like that for twelve days was e...xtremely uncomfortable.I had booked the car in May 2018 so surely my booking would have been one of the first for February 2019 and a Corolla should have been available.And to rub salt into the wound they charged the same for the Kia as the Toyota.
I booked a car on here from Thrifty. Thrifty then proceeded to charge me more than what I already paid. So I have two charges on my card, One for the original rental through Car Trawler and one for a higher amount with Thrifty.
Risk to theft by Cartrawler
Rented a car through Cartrawler. live in Italy and hired a car in through Cartrawler by Avis at Schiphol Amsterdam. We arrived at a time Avis was closed. The next day I couldn't get the reserved car. Cartrawler wouldn't refund anything. So fully paid, no car. To me that seems theft and having a clause stating 'if the vehicle is not released due to a late arrival no funds will be reimbursed' is illegal.
Claims were rejected and complaints impossible.
I advise future consumers to consider the risk of late arrival and the related executed policy of Cartrawler
Said they would price match but won't
Booked a car through car trawler, From Virgin Website. Said they would price match, found a better price, but wouldn't price match because the times were different by one hour in there favour. Don't use these guys, hire direct with the company. This company is giving Virgin Australia a bad name.
Scammer - was delivered to this website by Virgin Blue
This scamming hire car company booked my hire car through Hertz at Rockhampton Airport. This company was recommended by Virgin Blue when i booked my flights and requested a hire car to be included. My hire car booking was for three days at a total cost of $150+ when i arrived to pick up the car I was informed of the extra costs and credit card fees that were not included in the booking by Car Trawler. I ended up having to pay $300+ which included insurance of $750 excess in the case of an accident, even if it was not my fault. I was unable to back out of the booking otherwise I would have lost my $150+ This is a dodgy hire car company and Virgin Blue is just as dodgy for recommending this company to me!!!
Avoid avoid scam stole our money
Avoid avoid avoid full of scam. They will take your money and will never give you service you paid for. We paid for a car at Antalya to take us from airport they did not come and made us wait for 1 hour and no driver and they refused to refund us at all. Avoid this found company.
Be aware of them
Be aware of them. I booked through mexican airline. When we arrived to Monterrey Mexico, there was NO CAR and nobody there, tried to contact them but nobody answer calls and messages. they charged me $50 USD and did not provide the service. we had to rent another car at Enterprise. Still trying to get my money back after 25 days.
Reservation number: MX441998830
CarTrawler Ref. number: 00945666
Very bad service provider.
Very bad service provider. Misleading price advertisement. Charged 17% VAT twice even Customer support assured me that price VAT inclusive. Case resolution time takes more than 3 month. Will not use them ever again. Buyer beware.
Questions & Answers
Could you please fix the website?
I have not been able to add on “optional extras” to any of the car rentals I’ve made through your website. Mainly I need booster seats for my two kids & I haven’t been able to do it at the time of booking or when I “manage a booking” through the CarTrawler website. My recent booking ref number is AU492441830 and confirmation no. H91036192E3. I’ve had to ring the rental company during business hours and add on prior to the trip - it would save time if the website was fixed to allow it to be done at time of booking.
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