- Verified purchase
Unbelievably poor customer service
I ordered a carbon coco product but never received it. The item was never delivered, but when I enquired with carbon coco they refused to clarify with Australia post on multiple times. I enquired with Australia post myself, but as I wasn't the sender, they could not proceed my claim and pressed me to have carbon coco contacting them. Carbon coco systematically and repeatedly refused to contact Australia post and refused to refund me, leaving me in a situation where I was stuck and had paid for an item I had never received. I am not saying auspo...st did an amazing job, quite the contrary, but as I order my product and paid through carbon coco, my dispute was with them and they constantly turned me down when I did not receive my order. It is unbelievably poor customer service to not compensate your customers when you / your delivery service are in the wrong. I will never use them again, might as well throw money down the drain
- Verified purchase
Never received items
Never received my order. Apparently it was safe dropped at my house while I was at work. Went into the post office to follow up with them to see if it accidentally went back to them. Contacted Carbon Coco only to be told that they cant do anything about it and it's my problem to follow up and get proof that the post office have lost it. So unprofessional and I would definitely not buy anything from this company again!!! Surely a product so expensive needs to be signed for also!
Waste of time. I ordered the freaking product and waited for a month and a half to never get it. I requested a refund because their associate said we can send it again. I said if I have to wait another month and a half for the product please refund me ASAP!! I’m glad I never got it based on the reviews it’s terrible anyway. Waste of time and energy. Do not purchase. Go to Walmart they have a similar product for $5-$7 bucks!
HATE THIS PRODUCT!
After using this, i see it becomes slightly whiter even though it’s such a pain to get the black out of the gums.
For some reason it’s just made my teeth more yellow than when I first started using it. This is so bad!! Worst mistake ever thinking this product would help whiten teeth when In fact it has the opposite effect!!
Does not deliver!
Bought this product based on the written and video reviews. Claims are very misleading causing one to think teeth are instantly whitened after one use. I have used this product according to the instructions twice a day for one week. My teeth are still the same color (yellow). No whitening occurred at all. The only thing carbon coco provided was a clean feeling in my mouth, nothing else. What a sham!
Worst purchase! Sensitive gums, dry mouth and a messy bathroom
I finally decided to buy some teeth whitening, and I wanted to buy something that was natural and not harmful. I have used this product 3 times and it has left my gums feeling extremely sensitive and so dry. It has sucked all the moisture out of my mouth that I woke up with cracked lips and craving water.
My bathroom is covered in little black charcoal spots because it goes everywhere! So messy.
Do not buy this product. I will be throwing mine in the bin.
Fraud and scam!!!
the product inflamed my gums and blackened my teeth and the inside of my mouth. It is an unpleasant sensation. I tried to return it but the money back guarantee is a big lie! I can even see that disgusting black powder embedded in my gums. The brush hurt me and made me bleed. the worst product I've tried and directly, they steal your money.
- Verified purchase
Worst $60 I ever spent
When I bought this product my teeth weren't even yellow. I used it for a week and my teeth are now extremely yellow and the charcoal got stuck in my gums which caused my gums to bleed when trying to remove it and I now have dark grey stains in my gums. This was a complete waste of money and I am now even more self-conscious about my teeth then I was before I used it. Do not buy it!!!
Did not work!
This product did not work at all, yes my teeth felt cleaner but afterwards they were sensitive and had a weird pain to them, the brush or charcoal split open some of my gums above my top front teeth. I used it for 3 weeks, two times a day and didn't see any outcome. Overall I'm really not happy.
December 29th 2017 Update: Bad.
I saw this first on Facebook and thought it would be a great way to make my teeth whiter naturally, I had just gotten my braces off and needed something to help whiten them again. It did not work, I used it for a mo...nth, twice a day with the carbon coco toothpaste and did not see a single difference. The charcoal cut my gums and made them bleed, then the carbon coco toothpaste would cause pain to the cut areas of my gums. My teeth were also extremely sensitive after using this product, especially if I were to touch the bottom of my teeth, I would feel a weird pain. I will say that my teeth literally felt 'squeaky' clean. But it's still not worth it for me.
Good for squeaky clean teeth
If you want that dentist clean feeling then Carbon Coco is great for that. Teeth feel super clean, no nasty fuzzy bits or plaque. If you want it to whiten your teeth, save your hard earned and get it done professsionally by your dentist. It hasn’t made a difference in my tooth colour but it does leave charcoal pigment in your gums just above your teeth where it obviously lodged in during brushing. I always brush again with normal toothpaste afterwards but I still have dark grey areas just above my teeth which look dreadful. They only go away when I stop using it for a few days. So two thumbs up for squeaky clean teeth, two thumbs down for actual whitening power!
- Verified purchase
It gave me sensitive teeth and I’ve had to stop using it
My teeth went whiter within a week and that’s the great part about the product. I have veneers and they got whiter too - all my teeth were evenly whiter. What I didn’t expect was the tooth sensitivity which I’ve never had, not all my teeth have been affected thank God but a couple have been and it’s awful. I can’t get rid of the sensitivity issue and I’ve had to stop using the product.
If you have sensitive gums or you don’t brush your gums, it may affect you - my gums are strong and I found the charcoal polish abrasive but ok. If you get sen...
I had used so many teeth whitening products before using carbon coco, and only decided to try it after seeing all the people raving about it on Facebook.
I was pretty skeptic about it at first, but I figured since I spent $70 on it I may as well give it a proper go.
After 1 week I started noticing a little difference in my teeth colouring and by 2 weeks my teeth were whiter than they had been in aaaaages and my gums feel less tender.
I’ve been using it once a day for about a month now and the tub barely looks like it’s been used.
TLDR; it works, it might seem expensive but it’s super good value.
Questions & Answers
Ok!!!! So for the ppl that found this product amazing !!!!
How many times did u use it?? For how long
I've had it for a week now and brushing once a day and nothing :-/
I only get black stuff stuck towards my gums! And yes very messy to use!! I have to clean my basin after each time I brush
I used mine both morning and night with slightly hotter water and I used a medium strength bristle toothbrush as I found the soft brush it comes with aided in leaving charcoal on my gums. Additionally, it took me about a week to get used to it all including how to eliminate mess. Now I just brush and when I rinse my mouth as normal (with Listerine + water) it would also rinse the sink. It also helped when I brushed without opening my mouth so much and to breathe through my nose and not my mouth. I have now been using this for about 3 weeks and prior to starting, I cut out teeth staining food and drinks like soft drinks, coffee and smoking. This experience is however based of my own methods of the routine. I have also found that the oil for the mornings helped add a layer of barrier to my teeth against any food or drinks I would have. My body has loved me for the change this has helped me bring!
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