Not what the other reviews make the company out to be
The best way to make sure your booking will not have any issues is to call the service provider, in my case, No birds Sydney, and make sure that your booking is there and there are no issues. We had no issues with Carflexi and will use again
Shocking, misleading and a scam
Do not hire through these people. They took a ‘deposit’ yet when I turned up for my car there was no acknowledgement of this deposit and I had to pay the full amount even though I had already paid $88 to this company.
No one will return my calls or respond to my email. The phone gets cut off all the time.
Very deceptive you pay them thinking it is booking site
Very deceptive you pay them thinking it is a booking site, but then you find out full insurance DOSEN’T mean a thing to the hiring company who tells you you still up for $1000 up front deposit and $4000 if stolen or accident/damage and try to get it back from Car Flexi, good luck. Scam, max insurance was not an option but included on final paperwork. Avoid and deal direct with hire company.
The booking ended up being more than 30% more than the quoted price - I will certainly never use this company again, has left me with a bad taste in my mouth and I feel scammed.
This website is a scam
I saw a total fee of just over $100 And decided to book as it was lower than other companies. I decided to go against insurance as is was almost 50% of the price. they charged me $46.80. I figured I would owe the rest at the desk, but at the desk they said I owed $101. They also asked me if I wanted insurance, I said no as again it was like 50% of the price. I told them I had already paid $46.80 and they were confused and told me to contact car flexi when I got home from my trip, it was obviously a mistake. I spent the whole weekend very anxiou...s knowing I hadn’t selected the insurance option. I email car flexi when I get back, don’t hear back for a week, called them today, and they told me that I paid $46.80 for INSURANCE. They are refusing to pay me back
A joke of a company
This may be one of the cheaper hire car companies, but It is definitely not worth saving a few extra dollars. Spend that little bit more on a more professional company, and save yourself the misery. A joke of a business from start to finish, with the worst customer service I've experienced in any industry, ever.
Do not use this company. Carflexi are thieves.
Booked a car rental through Carflexi online. They stated no fee for booking but you have to put a depoist down which I did $95. Carbargin in Darwin denied having that depoist but do know about Carflexi so they are involved as well. They just shrugged it of. Carflexi are acting dumb. So to rent a car it cost me $95 extra. Shame on both of these companies and shame on the gov for letting this happen.
Beware of CarFlexi
I rented a car via CarFlexi web site. I received the car in the airport in Romania from a rental car company called InterRent. I purchased via CarFlexi web site "Excess Damage Protection" insurance. Part of the overall payment was payed to CarFlexi in their web site, and the rest should be paid at InterRent desk on the day I take the car.
To my surprise, InterRent charged me with a much higher amount than agreed in the contract with CarFlexi. They did not agree to deliver the car at the price agreed with CarFlexi. According to InterRent this i...s the price of the car, and it does not include any insurance in addition to what I purchased thru CarFlexi. I didn't have a choice but to pay and take the car. When I came back home I contacted CarFlexi. They shake off any responsibility from their side, and did not agree to refund me on the excess amount I paid. They say that I purchased additional insurance at InterRent desk, which I didn't. They said I had to contact them right away, but they don't give you any phone number, and as a tourist who has just landed I didn't even have a local sim card to call them at this point of time. In short, if you don't want to be cheated, you better avoid any business with CarFlexi
Carflexi DO NOT USE THEM
Carflexi took my deposit and went to Hertz to pick up car and had to pay full amount. Go direct to car hire company and don’t trust this mob. They lied and promised to refund and never have.......... STEER CLEAR of them!
Car Flexi extra fees, insurance, and no response
I have an extra $67 charge from Car Flexi That is unexplained and they will not answer my emails. I did not want the extra insurance, covers did not even know I had it, it is buried in their website. I’ve written three emails so far with no response.
August 29th 2019 Update: Retraction of my review
This is a follow up to my review by Joe Cuccaro.
After a little pushing Carflexi resolved my issue to 100# satisfaction. And took them a lot of work. But they did come thru and I did get a good deal on a good car.
Deceptive off shore third party charlatans.
Extracted an additional $45 plus $1.53 international transaction fee without my permission for some insurance that I did not agree to for a $60 rental. I recommend you avoid car flex, car trawler and any other third party group and deal direct with the rental provider.
Thanks to a deceptive and and confusing website which added exhorbitant insurance I didn't want, which I didn't find out about until after I had paid it, I paid nearly $140 for a car advertised at $87. Had I gone directly through Thrifty I would have paid even less. I will never use CarFlexi again and advise others not to go anywhere near them.
I was charged $141.77 AUD fee from car flexi - and was not told about this??
Then when l got to the car hire place, they told me to pay full price what l was quoted and said the amount paid to carflexi has nothing to do with them ???
Carflexi won;'t answer my calls or live support chat, ask for the booking number and totally ignored me after that?
Shocking customer service. Difficult/impossible to contact. Need a refund after return the car six days early and am so frustrated at their lack of ability to handle a simple question. Didn't realise what I was signing up for when booking the car - thought it was for hire only not all the excessive insurance.
paid twice for one child seat on my car hire, requested refund, time and time and time again, and getting nowhere.spoke via email, then live chat, not a loyal company.
Questions & Answers
Cars are advertised at from 11.2/day but when you access the 'deal' there is nothing at 11.2/Day. Have others been mislead??
what is your ph no the gold coast?
I hired a car in Brisbane. Unfortunately discovered a dent in the boot after having it parked in shopping.
centre car park. Took 'Full Cover' Have all the info, required. Where to post it? Is the address really in Greece? Bargain Reatal Cars took $ 500.00 from our credit card on booking. Have taken the liberty of taking another $450.00 for the damage plus for ther damage not known to us or discussed. can funds be removed without discussion? Colleen C.
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