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CarFlexi

CarFlexi

1.2 from 131 reviews · View Statistics

Reviews

1.4

18 reviews
5
(2)
4
(0)
3
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2
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1
(16)
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Nick
Nick
  • 3 reviews
  • 1 like

Not what the other reviews make the company out to be

published

The best way to make sure your booking will not have any issues is to call the service provider, in my case, No birds Sydney, and make sure that your booking is there and there are no issues. We had no issues with Carflexi and will use again

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Vehicle TypeHyundai i30
Received Booked VehicleYes

Shocking, misleading and a scam

published

Do not hire through these people. They took a ‘deposit’ yet when I turned up for my car there was no acknowledgement of this deposit and I had to pay the full amount even though I had already paid $88 to this company.
No one will return my calls or respond to my email. The phone gets cut off all the time.
VERY DISAPPOINTING!

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Vehicle TypeMazda 6
Received Booked VehicleYes
Eka
EkaCanberra Central 2601, ACT
  • 7 reviews

Very deceptive you pay them thinking it is booking site

published

Very deceptive you pay them thinking it is a booking site, but then you find out full insurance DOSEN’T mean a thing to the hiring company who tells you you still up for $1000 up front deposit and $4000 if stolen or accident/damage and try to get it back from Car Flexi, good luck. Scam, max insurance was not an option but included on final paperwork. Avoid and deal direct with hire company.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Vehicle TypeToyota Corolla
Received Booked VehicleYes
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complete rip-off

published

The booking ended up being more than 30% more than the quoted price - I will certainly never use this company again, has left me with a bad taste in my mouth and I feel scammed.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Vehicle TypeToyota RAV4
Received Booked VehicleYes

This website is a scam

published
Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Vehicle TypeKia Cerato
Received Booked VehicleYes
Hayden
HaydenSouthwest, VIC

A joke of a company

published

This may be one of the cheaper hire car companies, but It is definitely not worth saving a few extra dollars. Spend that little bit more on a more professional company, and save yourself the misery. A joke of a business from start to finish, with the worst customer service I've experienced in any industry, ever.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Vehicle TypeHyundai Accent
Received Booked VehicleYes
Sharon
SharonCentral Highlands and Goldfields, VIC

Do not use this company. Carflexi are thieves.

published

Booked a car rental through Carflexi online. They stated no fee for booking but you have to put a depoist down which I did $95. Carbargin in Darwin denied having that depoist but do know about Carflexi so they are involved as well. They just shrugged it of. Carflexi are acting dumb. So to rent a car it cost me $95 extra. Shame on both of these companies and shame on the gov for letting this happen.

Incentivised ReviewNo
Vehicle TypeHyundai Elantra
Received Booked VehicleYes
  • Verified

Beware of CarFlexi

published
Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Received Booked VehicleYes
Phil
Phil
  • 3 reviews
  • 6 likes

Carflexi DO NOT USE THEM

published

Carflexi took my deposit and went to Hertz to pick up car and had to pay full amount. Go direct to car hire company and don’t trust this mob. They lied and promised to refund and never have.......... STEER CLEAR of them!

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Vehicle TypeKia Rio
Received Booked VehicleYes
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Car Flexi extra fees, insurance, and no response

published

I have an extra $67 charge from Car Flexi That is unexplained and they will not answer my emails. I did not want the extra insurance, covers did not even know I had it, it is buried in their website. I’ve written three emails so far with no response.

August 29th 2019 Update: Retraction of my review

This is a follow up to my review by Joe Cuccaro.
After a little pushing Carflexi resolved my issue to 100# satisfaction. And took them a lot of work. But they did come thru and I did get a good deal on a good car.

Value for Money
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Vehicle TypeHolden Astra
Received Booked VehicleYes
FIFO Traveller
FIFO TravellerSydney Surrounds, NSW

Deceptive off shore third party charlatans.

published

Extracted an additional $45 plus $1.53 international transaction fee without my permission for some insurance that I did not agree to for a $60 rental. I recommend you avoid car flex, car trawler and any other third party group and deal direct with the rental provider.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Received Booked VehicleYes
LGF03
LGF03Sydney
  • 8 reviews
  • 8 likes

Deceptive Website

published

Thanks to a deceptive and and confusing website which added exhorbitant insurance I didn't want, which I didn't find out about until after I had paid it, I paid nearly $140 for a car advertised at $87. Had I gone directly through Thrifty I would have paid even less. I will never use CarFlexi again and advise others not to go anywhere near them.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Vehicle TypeToyota Yaris
Received Booked VehicleYes
arivalchick
arivalchickGreater Melbourne (Outer), VIC
  • 9 reviews
  • 2 likes

Rip off

published

I was charged $141.77 AUD fee from car flexi - and was not told about this??
Then when l got to the car hire place, they told me to pay full price what l was quoted and said the amount paid to carflexi has nothing to do with them ???
Carflexi won;'t answer my calls or live support chat, ask for the booking number and totally ignored me after that?

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Vehicle TypeHyundai Accent
Received Booked VehicleYes
Kezza
KezzaGreater Melbourne (Outer), VIC

Never again.

published

Shocking customer service. Difficult/impossible to contact. Need a refund after return the car six days early and am so frustrated at their lack of ability to handle a simple question. Didn't realise what I was signing up for when booking the car - thought it was for hire only not all the excessive insurance.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Received Booked VehicleYes

carflexi scammers

published

paid twice for one child seat on my car hire, requested refund, time and time and time again, and getting nowhere.spoke via email, then live chat, not a loyal company.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Received Booked VehicleYes
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Questions & Answers

mopsy
mopsyasked

Cars are advertised at from 11.2/day but when you access the 'deal' there is nothing at 11.2/Day. Have others been mislead??

No answers
peter pmp
peter pmpasked

what is your ph no the gold coast?

No answers
Colleen C.
Colleen C.asked

I hired a car in Brisbane. Unfortunately discovered a dent in the boot after having it parked in shopping.
centre car park. Took 'Full Cover' Have all the info, required. Where to post it? Is the address really in Greece? Bargain Reatal Cars took $ 500.00 from our credit card on booking. Have taken the liberty of taking another $450.00 for the damage plus for ther damage not known to us or discussed. can funds be removed without discussion? Colleen C.

No answers
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