Still awaiting our 300$ deposit after they cancelled our booking without our permission. Left us stranded at Auckland airport for two hours. Rude staff offered us no alternatives at all
Be very wary!
Booked vehicle and paid for additional Insurance to waive excess in event of claim. Arrived in Sydney airport 6.00pm after 2 hour delay with flight to be told office was closed at 5........really?? Sydney airport???? Now they argue that the fee was not insurance but protection (semantics!!) and I elected it so its not their problem- even though the rental never commenced.
I wouldnrecommend them to anyone!!
Do not use this company. Carflexi are thieves.
Booked a car rental through Carflexi online. They stated no fee for booking but you have to put a depoist down which I did $95. Carbargin in Darwin denied having that depoist but do know about Carflexi so they are involved as well. They just shrugged it of. Carflexi are acting dumb. So to rent a car it cost me $95 extra. Shame on both of these companies and shame on the gov for letting this happen.
PLEASE TAKE EXTREMELY CARE FOR PEOPLE USE THIS SERVICE
Honestly say, this is very bad and unprofessional service. It destroyed out pleasant trip recently in Gold Coast. We booked the car online and filled all flight information and my contact detail. Because the airline delayed one hour, when we got out airport, there was no shuttle at such. I rang their service by using international toll call for more than one hour. No one answered the phone. They told me transferred to operator and went to a circle. I had to take taxi to hotel. Because of I had not use the rental car and I requested refund. This...company has no telephone contact and only can get them through email. It is very very slow response to email. It normally take a few days to get useless answer. And declined my request. Money is one thing and they tried to cheat customer and rip off customer. PLEASE PLEASE take extremely care when you use their service. It looks save a few dollars, but in the end you can waste more money and time.
DO NOT USE. Took my deposit of $70 and it was never deducted from the full rental DO NOT TRUST CARFLEXI OR EUROPCAR.
FRAUDSTERS. DO NOT USE OR TRUST. Europcar acknowledged my booking but said they never received the deposit I paid via carflexi. Carflexi won’t refund and Europcar won’t acknowledge the deposit even though they acknowledged the booking, they just charged the full amount.
Each company blames the other. A con on behalf of CARFLEXI -DO NOT USE
Beware of CarFlexi
I rented a car via CarFlexi web site. I received the car in the airport in Romania from a rental car company called InterRent. I purchased via CarFlexi web site "Excess Damage Protection" insurance. Part of the overall payment was payed to CarFlexi in their web site, and the rest should be paid at InterRent desk on the day I take the car.
To my surprise, InterRent charged me with a much higher amount than agreed in the contract with CarFlexi. They did not agree to deliver the car at the price agreed with CarFlexi. According to InterRent this i...s the price of the car, and it does not include any insurance in addition to what I purchased thru CarFlexi. I didn't have a choice but to pay and take the car. When I came back home I contacted CarFlexi. They shake off any responsibility from their side, and did not agree to refund me on the excess amount I paid. They say that I purchased additional insurance at InterRent desk, which I didn't. They said I had to contact them right away, but they don't give you any phone number, and as a tourist who has just landed I didn't even have a local sim card to call them at this point of time. In short, if you don't want to be cheated, you better avoid any business with CarFlexi
Beware should anything go wrong
Received a great quote w/ an easy reservation process. When we went to pick-up the car in Athens, the local agency wouldn't honor the rental as I didn't have an International Driver's License (I've rented twice in Italy in the last 6 months without one so wasn't aware). Yes, this was buried in the T&C's on Carflexi's website but wasn't cited in the multiple advance emails listing out the required documentation (they cited the following: voucher, valid credit card, drivers license, ID/passport). In-the-moment support was terrible: slow chat offe...ring no helpful info, leaving us stranded w/ no car...it took multiple taxis, busses and 5 additional hours to get us and the kids to our destination. Follow-up support continued to be a disaster, lost all of my $672 deposit as they were of no help, took no accountability and "hid behind the fine print." Ended up going directly to Sixt and had a great experience: they gave us the info needed to get the necessary license in a matter of hours online and ultimately gave us a better price on a slightly larger car. Going direct with the rental agencies is definitely the best way to go...unfortunately this was an expensive lesson to learn.
Con Men - Was given old Skoda with 54,000 Kms - Think it was an old Taxi
I was going to Kyiv in early September and wanted to hire a car for a few days so I could see some of the sights of Ukraine. After reviewing car hire companies I chose carflexi but never, ever again and if you do not want to be conned out of your hard earned cash, please do not ever order a hire car from this so called company. It started off badly when the so called 'Manager' was to meet me at the airport - he was not there and it took me 2hours to find him!!. He turned up in this old Skoda, which I swear was an ex Taxi. It had covered 54,000 ...Kms and there was too many dents, scratched and stone chips that I took 15 pics just to make sure i had the majority of dings. When I returned the car the so called Manager had cheek to say that there was an abundance to new damage and promptly wrote me up for a ticket for the alleged damage amounting to over F3200 in local currency which I paid after much protestation. He just shrugged his shoulders and said – ‘ You took out full insurance so just claim on it to get your money back’. Then I smelled a rat – he knew I had full insurance and this was his way of making a fiddle on the side to get more money out of me. All in all this was a terrible experience – I wrote a detailed report to Carflexi demanding my money back – They just ignore my emails. So you have warned do not rent from this Company – you will be conned!!!
Carflexi DO NOT USE THEM
Carflexi took my deposit and went to Hertz to pick up car and had to pay full amount. Go direct to car hire company and don’t trust this mob. They lied and promised to refund and never have.......... STEER CLEAR of them!
The worst service I have ever (not) received!
Never such bad service in my life.
Unbelievably, after I had to walk out on the service appointed by carflexi on what should be a very simple car pick up at Brisbane airport (for my partners birthday!) I walked out. When I tried to recoup whatever deposit was available to me, and explained the circumstances, they said it was MY PROBLEM.
MY PROBLEM!!!! Think twice if ever thinking of doing anything with this company... Or it will end up being YOUR PROBLEM!!!!
Car Flexi extra fees, insurance, and no response
I have an extra $67 charge from Car Flexi That is unexplained and they will not answer my emails. I did not want the extra insurance, covers did not even know I had it, it is buried in their website. I’ve written three emails so far with no response.
August 29th 2019 Update: Retraction of my review
This is a follow up to my review by Joe Cuccaro.
After a little pushing Carflexi resolved my issue to 100# satisfaction. And took them a lot of work. But they did come thru and I did get a good deal on a good car.
Deceptive off shore third party charlatans.
Extracted an additional $45 plus $1.53 international transaction fee without my permission for some insurance that I did not agree to for a $60 rental. I recommend you avoid car flex, car trawler and any other third party group and deal direct with the rental provider.
Not worth a star rating.
Very bad company. Booked a car for me after the car rental company was closed for the day but still took my money. Rude, unhelpful & would not give me a refund even though I did not get the car. Pathetic service. I would only recommend that you steer clear.
Thanks to a deceptive and and confusing website which added exhorbitant insurance I didn't want, which I didn't find out about until after I had paid it, I paid nearly $140 for a car advertised at $87. Had I gone directly through Thrifty I would have paid even less. I will never use CarFlexi again and advise others not to go anywhere near them.
Do not use 3rd party apps like carflexi, if the booking doesn’t happen and mine didn’t , no refund. I booked a car through these thieves and it wasn’t available , thieves.
Questions & Answers
Cars are advertised at from 11.2/day but when you access the 'deal' there is nothing at 11.2/Day. Have others been mislead??
what is your ph no the gold coast?
I hired a car in Brisbane. Unfortunately discovered a dent in the boot after having it parked in shopping.
centre car park. Took 'Full Cover' Have all the info, required. Where to post it? Is the address really in Greece? Bargain Reatal Cars took $ 500.00 from our credit card on booking. Have taken the liberty of taking another $450.00 for the damage plus for ther damage not known to us or discussed. can funds be removed without discussion? Colleen C.
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