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CarFlexi

CarFlexi

1.2 from 131 reviews · View Statistics

Reviews

1.2

131 reviews
  • Value for Money
    1.0 (54)
  • Transparency
    1.0 (39)
  • Customer Service
    1.0 (52)
  • Booking Process
    1.7 (43)
  • Vehicle Condition
    2.4 (28)
  • Received Booked Vehicle
Previous
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  • Verified

Do not use them

published

These guys are not to be trusted.

They have deducted money repeatedly from my credit card for a non-existing booking and now they are not even responding. There is no response to the emails I have sent with the screenshot of the unauthorised transaction

Value for Money
Transparency

Shocking!

published

Shocking. Thought it was a scam. Can't get hold of them. Phone number on website was invalid. They took money out of our credit card. No response via email at all.

Value for Money
Transparency
Tony Page
Tony PagePerth, WA

Scam and misleading off shore

published

Booked a refundable booking and thankfully used PayPal. They are an off shore company and all transactions are accompanied with extensive additional international bank transfer fees that are not covered by PayPal. Finally got my booking cancelled and a portion of the money back from PayPal, but not all of it and not all the bank fees.
DO NOT EVEN CONSIDER USING.

Value for Money
Transparency
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Nikeeta
NikeetaSydney, NSW
  • 5 reviews
  • 1 like

SCAM! BEWARE!

published
Value for Money
Transparency
Fran H
Fran HAustralian Capital Territory

Scam site

published

This website is a scam. Price went from $560 to $4200 as soon as you try to book.They are also linked to multiple sites. Do not waste your time or money

Value for Money
Transparency
Sam
SamMelbourne
  • 3 reviews
  • 2 likes

Upset, disappointed and ANGRY

published

We hired a car from carflxi, paid deposit, arrived at Sydney airport, called the office to let them know that we've arrived, the answering machine telling us to wait to be connected to an authorised person, waited for one and a half hour, no shuttle bus came to pick us up, they cancelled our booking claiming we didn't show up, we didn't get our deposit refunded

Value for Money
Customer Service

Shocking, misleading and a scam

published

Do not hire through these people. They took a ‘deposit’ yet when I turned up for my car there was no acknowledgement of this deposit and I had to pay the full amount even though I had already paid $88 to this company.
No one will return my calls or respond to my email. The phone gets cut off all the time.
VERY DISAPPOINTING!

Value for Money
Transparency
Don
DonMetropolitan Adelaide, SA

Wish I’d checked the reviews first !

published

I booked a car (admittedly at short notice) through CarFlexi. They were happy to accept my booking (and my money). Arrived at my destination airport and still did not have a confirmation, so rang the hire company direct to find that they had no cars available. I finished up having to go to one of the ‘big 4’ and paying twice what I had been offered. Thankfully paid by PayPal so my money was safe.

Would never go anywhere near their website again.

Value for Money
Transparency
  • Verified

Hidden additional fee to be paid at the airport

published

I booked a car with Carflexi online nand paid required fee. At the airport, when picking up the car, it turned out that additional fee was required. The second fee was not mentioned before I made the booking. I used another rental company but never received back the initial payment. Looks like a scam to me...

Value for Money
Transparency
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  • Verified

Fraud in Mexico rental

published

I was led to believe that the price would include all insurance, when I got to Budget they asked for an extra 35$ a day (more then the cost of the rent) for insurance, when I told them all insurance was paid they just kept with the same.
I ended wasting half a day of my trip to get another car and paying more.
When I asked for a refund for what they charged me they refuse.
Will press charges.
Do not rent from them!!

Value for Money
Transparency
Jidge
JidgeSouth East Queensland, QLD

A Stressful Terrible Experience

published

We booked a vehicle for 8am Monday morning, late on Sunday afternoon. My partner's car had broken down and he needed a vehicle for his work week. I took a screen shot of where it said "Your booking is completed" and we thought we would receive an email about where to pick the car up, early the next morning.

We got an email saying that a confirmation would come in the next 12 hours and as that was going to be in the middle of the night, we had to look in the morning. No confirmation email came.

We could see by the email that it was Avis, so we turned up at Avis at 8am, only to find that it was only a request and so had to take a car over $200 dearer. Not only that, Car Flexi withdrew $117.60 and so far haven't returned it.

Value for Money
Transparency
  • Verified

Double charge

published

I did a booking with CarFlexi. On the voucher, it is clearly stipulated that the payment must be done at the desk of Alamo. However, they also took the same amount from my credit card. When I ask for the reimbursement, they decline and said that I didn't had to pay at the desk of Alamo. Stay away from them, worst experience ever!

Incentivised ReviewNo
Eka
EkaCanberra Central 2601, ACT
  • 7 reviews

Very deceptive you pay them thinking it is booking site

published

Very deceptive you pay them thinking it is a booking site, but then you find out full insurance DOSEN’T mean a thing to the hiring company who tells you you still up for $1000 up front deposit and $4000 if stolen or accident/damage and try to get it back from Car Flexi, good luck. Scam, max insurance was not an option but included on final paperwork. Avoid and deal direct with hire company.

Value for Money
Transparency

If I could give 0 stars I would.

published

Hidden fees from this company. Misleading information and wont refund money
Scam website. Do not use.
AVOID AT ALL COSTS. BOOK directly with the car hire place. This site is illegal practises.

Value for Money
Transparency
Santhosh  Kumar
Santhosh KumarGreater Melbourne (Outer), VIC
  • 2 reviews

This is the worst service I ever had.

published

I have booked a car and not able to pick up if there stupid policy that a P- Plater is not able to hire a car. They haven’t even mentioned on the time of booking. And when asked for a refund they said they can’t refund and hang up the phone. What a crap service.

Booking Process
Incentivised ReviewNo
Received Booked VehicleNo, I received a worse vehicle
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Questions & Answers

mopsy
mopsyasked

Cars are advertised at from 11.2/day but when you access the 'deal' there is nothing at 11.2/Day. Have others been mislead??

No answers
peter pmp
peter pmpasked

what is your ph no the gold coast?

No answers
Colleen C.
Colleen C.asked

I hired a car in Brisbane. Unfortunately discovered a dent in the boot after having it parked in shopping.
centre car park. Took 'Full Cover' Have all the info, required. Where to post it? Is the address really in Greece? Bargain Reatal Cars took $ 500.00 from our credit card on booking. Have taken the liberty of taking another $450.00 for the damage plus for ther damage not known to us or discussed. can funds be removed without discussion? Colleen C.

No answers
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