Not what the other reviews make the company out to be
The best way to make sure your booking will not have any issues is to call the service provider, in my case, No birds Sydney, and make sure that your booking is there and there are no issues. We had no issues with Carflexi and will use again
very good customer service from Enterprise
Staff at Enterprise in San Jose airport very attentive and informative. The representative himself even bought out a replacement vehicle when ours had a problem. He personally could not have been more helpful.
Car Flexi extra fees, insurance, and no response
I have an extra $67 charge from Car Flexi That is unexplained and they will not answer my emails. I did not want the extra insurance, covers did not even know I had it, it is buried in their website. I’ve written three emails so far with no response.
August 29th 2019 Update: Retraction of my review
This is a follow up to my review by Joe Cuccaro.
After a little pushing Carflexi resolved my issue to 100# satisfaction. And took them a lot of work. But they did come thru and I did get a good deal on a good car.
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No response to enquires.
Easy to book it but impossible to change any aspect of the reservation. Can’t take the car back early as there’s no refund of your fees. Tried emailing- zero response. Company is a farce. It was cheaper than going directly to the car hire, so I guess the old adage “you get what you pay for” resonates.
Inconsistent - poor after sales service
Had two separate bookings through them with Alamo in Hawaii in Nov 2018.
First booking in Maui worked perfectly - in fact Alamo even waived the additional driver fee and gave us a discount because they hadn't told us how to lock/unlock the boot (strange key proximity sensor).
Second booking in Kona turned out to be very expensive because Alamo wouldn't honour the price that we had on the contract with Carflexi and said that we needed to sort it out with Carflexi. Since our return Carflexi have given us no information other than that they have requested a response from Alamo. I have emailed Carflexi three times and had no personal response - just the standard autoresponse - won't be using them again!!
Didn't inform the car rental company that we were coming
Car Flexi didn't inform the car rental company that we were coming. As a result they didn't have the car we required for our family of five. We ended up losing our deposit and not having a car for our trip. No refund has been given. 60$ down the drain. Avoid
Questions & Answers
Cars are advertised at from 11.2/day but when you access the 'deal' there is nothing at 11.2/Day. Have others been mislead??
what is your ph no the gold coast?
I hired a car in Brisbane. Unfortunately discovered a dent in the boot after having it parked in shopping.
centre car park. Took 'Full Cover' Have all the info, required. Where to post it? Is the address really in Greece? Bargain Reatal Cars took $ 500.00 from our credit card on booking. Have taken the liberty of taking another $450.00 for the damage plus for ther damage not known to us or discussed. can funds be removed without discussion? Colleen C.
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