Its a Scam and defaulter company
Its a big scam and they use your car to earn money and will not give you any promised money. They owe me 250$ as they rented out my car for 11 days. But when it comes to pay out my money they stated that they are not in position to pay any money to any of its client. So don't give them your car at all.
No payment for over 1 year
No payment for over 1 year, if i can give 0 star i will do it, i have been call 10+ and email 10+ no one care,
can someone advice me what can i do?
The reviewer stated that an incentive was offered for this review
No payment for over 6 months
I have used the service a few times, always as a customer, renting out my car. The first couple of times I have received my share of the rental as the agreement stated. However, this year I haven given them my car for over 4 weeks. I have returned in July 1. . I have sent at least 10 emails asking for the payment. Either no email reply or an email reply with different answers. the last information given to me that the payment take place this month. However, the same information was given to me that payment will come through in December after a...meeting end of November. Save yourself from the pain. Don't give them your car. Take an uber/ taxi or shuttle to the airport and avoid them. Once a good service, has become an disappointment. My car was driven over 2300 km, which I don't mind. But when you don't get paid and they keep all earnings, that it is unfair and not a company you should make business with.
Beware its a scam now
Highly shocked on the way Carhood is acting and not replying to my emails to pay my money which they share while renting your car and denying to reimburse my taxi fare from Airport to their location this time as they did not provide me shuttle service. Even in past I used their service and they advised to use taxi after hours and they will reimburse the cost.
Even after all the inconvenience you face managing your travel from Airport to their location and then pickup your car after hours with nobody on the premises in an aloof location which i...
THEIVES WHO DAMAGE PROPERTY
- Owe me thousands of dollars and I'm yet to see any of the money legally owed to me
- Damaged my car and failed to repair it properly
- Returned my car in horrible condition and unsafe to drive
- Staff DO NOT CARE about you or your car
- CARHOOD are professional thieves, liars and scammers!
We still waiting to get paid for our 2 listing from last year. How do I get those money?
We been waiting enough i think. How can i find someone to speak to?
- Car Owner
- Verified customer
Beware! Shonky business
I left my car with Carhood for 67 days and I can see from my account with them, that it was rented out over a dozen times. The car was returned to me, and there were a couple of minor issues... BUT nothing more than the criminal activity of earning money from renting out my car, then not paying me a cent.
I have now been chasing my money owed, for over a year.
I received an email from Carhood 5 months ago (in May 2019) about how excited they were to receive more funding from investors and promised to pay me within 4-6 weeks.
All up, it has now been over 14 months of promises... and I still have not been paid.
Please also check the Current Affair report and many complaints lodged with ACCC.
Review collected in partnership with Carhood
Complete SCAM. Do not give them your vehicle!
I first decided to try this 'company' during a 2 week trip overseas from Brisbane n August 2019.
I thought to myself.. what a great idea, this is the airbnb of cars!
When I dropped my car off, a young guy turned up in a van to take us to the airport. You didn't look at all professional, wearing what appeared to be a dirty non-carhood tshirt. I overlooked this and the fact that he answered several calls without handsfree on route to the airport, because I thought they were minor in the scheme of things.
While overseas, carhood rented my car...for 4 days and when I checked their website it days I'd be getting a touch over $100. It was at this time I decided to check my toll history and discovered I'd be charged for tolls (via rego match because I had removed my eTag) that the renter had accumulated while using my vehicle.
Carhood renting out your car ... stay away !!!
Stay away from this company!!! As many others had experienced the same problem, so did we ..... carhood capitalising on renting out your car, but never will pay you. When asking for payment, they keep coming up with all kinds of nonsense. It's not worth it. Us, living on the Central Coast, almost 2 hours drive to get to Carhood in Sydney, then they drop you off to the airport, which if fine, but when you get back they are always closed and you have to find a way to get back to pick up your car, meaning paying to get back by using a cab or an Ub...er. This is it for us ... never again we'll be using Carhood. Rather will pay for a shuttle bus to get to the airport and then will be picked up on return, no questions asked. It is not worth the headache with Carhood, who's customer service is ABSOLUTELY SHOCKING !!! Hardly ever get a response back on an email enquiry, and if you do, it takes more than a week!!! How professional is this?Don't get a third party using your car only for the sake of making a saving on airport parking! And not mentioning the fact if you end up getting a speeding fine (as we did), it is an absolute nightmare to sort it out so you wouldn't end up having to pay the fine. Carhood keeps their hand clean from incidents like speeding tickets. It's your responsibility, because you're the car owner !!!! Stay away from Carhood !!!! I know we will !
Add me to the list. They owe me $500 for renting out my car May to July 2019. I have used them before with no problems, but they are obviously having financial problems recently.
Awaiting carhood payment for over 3 moths. Is this some fraudulent scheme car hood is running?
Extremely poor and a disappointed customer. I am waiting to be paid for over three months from carhood. When will I get paid? Is this some fraudulent scheme car hood is running?I left my car with car hood in may/June 2019 for 6 weeks. I am meant to be paid close to $300. When I called they said they waiting for funds and il will be paid soon. It's been 3 months since my call to them and haven't heard back since. They made money renting my car out. Is this a fraud company?
Carefull!!! Damage to car and no Payout, big Scam!!!!
I left my car with them for 6 weeks and on my return after many issues when dropping off and pick up I never got paid, they said they had no money and the new investor will pay. this was Christmas new yar 2018-2019, until today no money!
Please also see the Current Affair report and many complaints lodged with ACCC.
they never pay you and they don't take care your car at all
I traveled oversea for a long time and they never pay me for leasing out my car. It's been for a few months. They did not take care my car and I am paying for damage out of my own pocket.
No Payment! Don't List Your Car!
Got my car back early March 2019, now is already Sept, 6 months ago... My car got damage at the back, cost $450 to fix. No car listed payment no car claim payment either. Email few times no reply; call up, they say only for pick up and drop off service; live chat, they say will get the payment pay as soon as possible but don't know when will get it. I think this company is bankrupt soon. Anyway to report them?
They don’t pay
I left my car with them for a year while I was overseas. I picked it up in December 2018. 10 months and many emails later and I still have not been paid. Their customer service online chat could not tell me when I will get paid and the accounts email address they refer you to does not respond.
No payment after car was rented out
Share my Car and it was rented out for 4 days and i have not received payment. Its almost 2 months now . You cannot call and speak t ok anyone because they direct everycall to a live chat. Did a Livechat with them abd their response was they are still trying to sort out a payment glitch in their system . They also said something about using the funds they receive for other expenses first. Its an absolute scam . They make use of your car to make money , give u free airport parking , promise you 25% but give u nothing .
Let's go public with this
Carhood have not paid out on our car hire and tolls used over a yr ago. I think it is necessary to on national television to hold them accountable. I am contactable and happy to arrange
Carhood avoiding taking responsibility for damage to my car
I was very happy with this service the first 2 times I used it BUT when I picked my car up in June after an overseas trip I discovered on the trip back home that the manufacturer installed sunroof was not working properly.
I called the Sydney location where I had left my car and the manager claimed to have no knowledge of the problem and said to send an email to customer support. I did that and received a reply email that someone would respond in 2 business days. After 30 days I sent an email asking when someone would respond. I sent another e...
Do Not Use This Company Ever
Do not leave your car at carhood !!!!
No payments for your car!!!
I left my car with Carhood Melbourne for 30 days. The car was rented out 21 days and had done 3409Km during the period. After many follow ups I'm still waiting for the payment. I was told that company has cash flow issues and will be paid soon. Now they even don't reply my emails.
Even if they pay you ( Which I doubt ) It's not worth,
My car was rented out for 21 days and had done 3409K. My earning statement says that I get $250 for it. That is less that $12 per day and 0.07 cents per KM. Its not worth.
- Car Owner
- Verified customer
My car was stolen while rented out. 10 months later they still owe me $3.5k
I left my car with Carhood while I was travelling overseas. During the trip they informed me my car had been stolen while being rented out.
It's been a nightmare to get hold of them. They still owe me their insurance excess ($3000) and my owner earnings ($500).
Terrible customer service, case manager changed over this period of time, CEO made an excuse statement promising payments would resume within 4 to 6 weeks. It's been more than 2 months since this statement.
They don't take phone requests anymore, you get redirected to a live chat on their website. But the chat is not "live anymore". It's just a gateway to a generic email, with a not followed-up promise to get back to me within 2 business days.
Avoid at all cost.
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