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Carhood Car Renter

Carhood Car Renter

3.6 from 100 reviews

See the Best Car Hire Services in 2019 as rated by Australians on ProductReview.com.au.

Reviews

(50)
(15)
(5)
(4)
(26)
  • Booking Process
    4.1 (67)
  • Received Booked Vehicle
    • Yes (49)
    • No, I received a worse vehicle (10)
    • No, I received a better vehicle (8)
  • Vehicle Condition
    3.9 (68)
  • Incentivised Review Yes (3%) · No (97%)
  • Transparency
    3.6 (61)
  • Customer Service
    3.9 (75)
  • Value for Money
    3.9 (74)

Cheap and easy

published

Everything went well with our rental. The car was exactly what we needed and we had no problems with it. Carhood we’re great with confirming the drop off and making sure we knew how to carry out a late drop off.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Vehicle TypeToyota Corolla
Received Booked Vehicle Yes
See all answers

Budget car rental

published

The staff are very friendly and accommodating and easy to deal with. The car was ok however needed a good detail internally. the business is quite a distance from the airport and the opening times a free return to the airport are different so this is misleading. the return to the airport of 4pm for the last shuttle bus is too early.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Received Booked Vehicle Yes
See all answers
Cori

CoriSydney, NSW

Hidden Costs and Slow Service

published

I rented a car and had an accident which wasn't my fault (was hit in the rear by another car). They took a year to resolve the issue and then hit me with hidden costs! Not only did I have to follow them up several times but then they tell me about a fee hidden in the fine print that they didn't tell me about until the last second and I had to chase them up about it!

Value for Money
Transparency
Customer Service

Do not rent from these people

published
Value for Money
Transparency
Customer Service
Booking Process
See all answers

Would come straight to you should we have known.

published

Not a big name but simple, hassle-free, user-friendly, and straightforward service. Car in a reasonably good condition. We went as far as the 12 Apostles on the Great Ocean Road. A refund wa made immediately to the credit card once we returned the car.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Received Booked Vehicle Yes
See all answers
1 comment
Carhood
Steven J.Carhood

Dear Sir,

Thank you for that kind feedback! We do aim to give the best service possible. Looking forward to your next visit in Melbourne!


David A.

David A.South East Queensland, QLD

ok experience

published

Customer service was good.
Pickup at the airport was way too long because the garage you go to is MILES away from the MLB airport.
I ordered the car thinking it was a standard rental car, not someones personal car a-la AirBnB style. The car was fine, though. I also received an email alert a few days out that I may not be able to get a car, then I got a confirmation not long after, thankfully. It doesn't really instill me with much confidence. I'll probably avoid next time as pricing is comparable to standard rentals.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Received Booked Vehicle Yes
See all answers

Crazy

CrazySouth East Queensland, QLD

  • 2 reviews

Rental experience

published

Customer service was prompt and friendly
The bond was dealt with professionally
the vehicle was exactly as ordered which was clean, tidy and mechanically sound
We did about 450k for business without and problems

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Vehicle TypeHonda CR-V
Received Booked Vehicle Yes
See all answers
1 comment
Carhood
Steven J.Carhood

Dear Ma'am/Sir,

Thank you for your kind feedback. We do aim to give the best service possible. Hope to see you again!


The worst car that gime me in a Rent a Car

published

They gave me the hired brand and model, Mazda 3 but it has been the worst car that I have been given in all my experience in Rent a Cars, very old, with 160,000km, full of scratches. The employees were very friendly, the service was fast and easy but the car was a shame.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Vehicle TypeMazda 3
Received Booked Vehicle No, I received a worse vehicle
See all answers
1 comment
Carhood
Steven J.Carhood

Never again

published

Never again, old car, hidden charges, unclear business model (presented as traditional car rental agency on a car rental aggregator website), and now they hold AUD4,000 charge on my credit card without doing a joint inspection of the vehicle when I returned it. Horrendous.

Value for Money
Transparency
Customer Service
Vehicle Condition
Received Booked Vehicle No, I received a worse vehicle
See all answers
Vicki C.

Vicki C.Perth, WA

Easy pick up and return, cheap, clean easy to drive car

published

Quick trip, perfect and reasonably priced. Professional staff, clean car, simple paperwork. Deposit refunded immediately. Staff advise on refuelling and location of servo much appreciated.Help with luggage and advise on best route was great

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Vehicle TypeMitsubishi asx
Received Booked Vehicle Yes
See all answers
1 comment
Carhood
Steven J.Carhood

Dear Vicki,

Thank you for that wonderful feedback! We do aim to please :) Hoping to see you again on your next trip!


Best option on a budget

published

I was not sure about using this service as it was unknown to me but will definitely use again due to there great service and rates. The car was what I ordered and the bond was returned within a couple of days.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Vehicle TypeVolkswagen Golf
Received Booked Vehicle Yes
See all answers
1 comment
Carhood
Steven J.Carhood

Hi Mate,

Thank you for your feedback! We definitely aim to give the best service. Looking forward to your next trip with us!


Gie

GieMetropolitan Adelaide, SA

Great friendly service.

published

Excellent price & Great friendly service. Car has no sticker so ot feels so private
Bond was cleared the next day.
Car provided is perfect for our business trip.
Will definitely recommend to friends.

Value for Money
Customer Service
Booking Process
Vehicle Condition
Received Booked Vehicle No, I received a better vehicle
See all answers
1 comment
Carhood
Steven J.Carhood

Dear Gie,

Thank you for that wonderful feedback! We do strive to give the best service. Looking forward to your next trip with us!


Darryl Dsouza

Darryl DsouzaSydney, NSW

  • 4 reviews

Excellent price. Good service.

published

Didn't find another car for this price. The only issue I had was that when I called for the shuttle from the airport, nobody picked the call even when i tried 3 times over about 10 mins. And then I was picked about 25 mins later. All together it took 40 mins since I first tried to call to when I was picked up. Everything else was great.

Value for Money
Customer Service
Booking Process
Vehicle Condition
Vehicle TypeSuzuki Swift
Received Booked Vehicle Yes
See all answers
1 comment
Carhood
Steven J.Carhood

Dear Darryl,

Thank you for your feedback. We will look into improving our shuttle services to be able to give you the best service. Looking forward to your next trip with us!


Perfect location for hire car

published

I am very happy with very good service
Good support to all time
Car conditions very nice
I like one of this drop car after business hours so no rush
I get deposit back 100% within 4 days
I give 5* I hired car for 3 days and it's very cheap price everything good

Thank you very much

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Received Booked Vehicle Yes
See all answers
1 comment
Carhood
Steven J.Carhood

Dear Girish,

Thank you for your feedback. At Carhood, we aim to give you the best service possible. Looking forward to your next trip with us!

The reviewer stated that an incentive was offered for this review

Cookie

CookieSouth East Queensland, QLD

  • 4 reviews

Not very helpful

published

We had a booking via a third party for car hood.
I need to delay the return of the car until the evening. This couldnt be done - they couldnt even offer another vehicle even though we were willing to pay more for another car. They left us in the lurch. I was also not aware that this is basically Airbnb for cars. The reason they couldnt extend our rental time was because the owner wanted it back .
Thank goodness the original company I sourced the Carhood rental through were wonderful and sorted it out with SIXT, who have been great.

Value for Money
Transparency
Customer Service
Booking Process
See all answers
2 comments
Carhood
Steven J.Carhood
Cookie
Cookie

Thank you.
It really was the first time we have ever encountered a car hire group that couldn't offer us anything at all, even when we were prepared to pay more.
Having your own fleet might remedy this.

Unhappy

UnhappyGreater Melbourne (Outer), VIC

TERRIBLE!

published

We are still waiting to be paid $1000 16 months after hiring out our car. The customer service is a joke as they just keep repeating the same lies about being paid soon. There is no offical complaints department. There is no way to speak to or contact the finance department re payment owing. They wont redirect you to a manager. DO NOT RENT OUT YOUR CAR WITH CARHOOD IF YOU EXPECT PAYMENT!

Value for Money
Transparency
Customer Service

Great car. Friendly service

published

Loved the car - Subaru Liberty. Easy to drive and lots of room. The boot was extra large so plenty of room for luggage.
Service was great.
The only downside was that its hard to contact anyone for information.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Vehicle TypeSubaru Liberty
Received Booked Vehicle Yes
See all answers
1 comment
Carhood
Steven J.Carhood

Hi Andrea,

Thank you for your feedback! We do strive to give the best service every time. We are looking into providing a better way for renters to be able to contact us 24/7. Looking forward to serving you again!


Kerrie

KerrieNorth Queensland, QLD

Review

published

Car was what we booked and service was good. bond was returned the next day and everything went well. Probably only thing was we tried calling before 9am and the phone wasnt answered as we needed the address as our booking had their new address and they hadnt shifted there yet

Value for Money
Transparency
Customer Service
Vehicle Condition
Vehicle TypeToyota Yaris
Received Booked Vehicle Yes
See all answers
1 comment
Carhood
Steven J.Carhood

Hi Kerrie,
Thank you for your feedback! We at Carhood aim to serve you the best possible way. Our apologies for the miscommunication with our address. We are always aiming to improve our system. We look forward to serving you again!


Easy rental

published

Exceptional customer service, explained everything clearly, small economical car for driving around Melbourne, perfect for our needs. Shuttle service to and from airport, great driver, very friendly, helpful and courteous.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Vehicle TypeMitsubishi Lancer
See all answers
1 comment
Carhood
Steven J.Carhood

Hi Jok,

Thank you for your feedback! We do strive to give the best service every time. Looking forward to serving you again!


Excellent service, great car, awesome price!

published

Pretty much all in my title - easy to communicate with, lovely people who picked us up from the airport and explained the rental t&c's to us, car was exactly as we'd been advised - super easy! My only suggestion would be to maybe offer renters the information that a service station is not too far from the drop-off point, just to make things even easier than they already were :-D

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Vehicle TypeJeep Compass
Received Booked Vehicle Yes
See all answers
1 comment
Carhood
Steven J.Carhood

Hi E,

Thank you for your feedback! We do strive to give the best service every time. We will take note about informing renters on the nearest service station. Looking forward to serving you again!


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