The worst car that gime me in a Rent a Car
They gave me the hired brand and model, Mazda 3 but it has been the worst car that I have been given in all my experience in Rent a Cars, very old, with 160,000km, full of scratches. The employees were very friendly, the service was fast and easy but the car was a shame.
Never again, old car, hidden charges, unclear business model (presented as traditional car rental agency on a car rental aggregator website), and now they hold AUD4,000 charge on my credit card without doing a joint inspection of the vehicle when I returned it. Horrendous.
Atrocious service, atrocious value for money
Service is made unclear when booking. Absolutely atrocious service. Long, tedious pick up process. Ridiculously excessive toll fees (paid $50 to use $9 worth of tolls). For the same price could of gone with a reputable company with far more convenience and a better car. Absolutely never again
Car Crap, Customer Service Crap, Toll Fees Excessive....
Car was fully scratched, trims hanging off,rear bumper loose, seats stained, 165000 hard kms , brakes sounded like they were metal on metal, and a wobble at 100km per hour, oh , and 46 bucks billed to my card weeks later for 2 tolls that would normally be about 5 bucks worth, my advice, stay away, far far away
If I didn't call a Taxi I'd still be sitting in the gutter.
One month on after the worst experience of my life and I still haven't heard from Carhood.
Completely unreachable in an emergency which left us over $600 out of pocket. Worst experience with any company in my life! Urgent requests for help still unanswered a month later! Live chat is not 'live chat' but a ticket service - no one ever responds. The emergency number directs you to -you guessed it- the live chat! If I could give negative 10 stars I would! Angry beyond belief at how this company left us stranded. Avoid at all costs!!
Avoid them like the plague
Before I had even stepped out of the car on returning it, they said I had caused damage without even checking any records. It felt like a complete set up.
When I tried to go through it with them they acted as I if I was the crook when every step has shown their behaviour to lack transparency, honesty, ethical let alone best practice.
They had already tried to prevent a cancellation contrary to the clearly written statement of free cancellation on the booking confirmation.
They make it impossible to deal on the phone and only have web chat and ...
Hidden charges, ridiculously short open hours, crappy cars!
I thought l would go with them as their 'day rate' was cheaper than most others, especially from the suppliers at the airport - BIG MISTAKE!
1. They are 20 mins from Melbourne airport, that is after waiting 20 mins to be picked up by their shuttle bus.
2. They charge, wait for it, $40 ADMIN FEE if you at going to use tolls. That is on top of the tolls! You can select the $17 per day coverage but that doesn't work out to be cheaper in my case at all!
3. The mini l loaned had a tire warning light soon after we left, called them and they said it...
It was ok
Need better face to face customer service. 1 head light was out and I was told to fix it myself because they didn’t have the time which I did not have the time to do hence why I hired a car in the first place. Upon returning the car the depot was not even made aware of me contacting them to report the faulty headlight.
Still Waiting for my Refund and Horrible Customer Service Hotline!
I Rented a car from Carhood via Rentalcars.com in October 2018. Prior to me picking up the car, I have trouble trying to reach the customer service people as I wanted to reconfirmed about the type of car I would be assigned. Nobody answer or call me despite leaving a few voice messages. Until the day before I pick up the car and I have chosen the option of picking up car at the airport, someone answer my call. It shows that the customer service is only taking calls for customer who are already in Melbourne Airport waiting to pick up their car, ...other than that, they are not answering. When I returned the car on the 28Sep, [name removed] was attending to me and I have complaint that the car air-condition was not working throughout our rental period and he checked and confirmed the problem. He said he will leave a note for the Manager to get back to me and see if they will be refunding some money for me since the car provided was not to the satisfied condition and the Manager's name is [name removed]. As that was a Friday, [name removed] said [name removed] will only contact me on the following Monday. No news at all after that! Finally on the 8th October, I received a call from Carhood customer service desk while I was in Malaysia. This person finally returning my call on those few voice messages I have left prior to picking up the car in September and I told the person no point wasting my phone bill if he is calling me for an old message instead of settling my compensation for the non-working car air-condition issue. The frustrating part was, he kept asking me to provide my booking details but I was not able to find it as I have no access to my email then hence he has kept me holding on the the phone for 9 minutes and 25 seconds which I think Carhood should refund me the phone bill in this case. Since then, I have been communicating via emails and calls with their customer service on the following dates: 23 Oct 18, 30 Oct 18, 31 Oct 18,
Great price, but not so great car!
Great price, professionals staff etc.
Car was unroadworthy, very used condition. (seperated tread, rear Tyers) had to get it repaired during trip in country town. Overall not a good experience.
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