Reviewer Photos & Videos
- Car Renter
Everything was perfect
Custom service, the car, the shuttle to the airport : perfect. I have no complain about the company. The reception was good, they gave us explanations about insurances. As we don't speak english fluently they took time to explain us the contract, the tolls, the insurances. The vehicule was the one I've booked, the good size but not the gearbox (I've booked a manual one, not an automatic, but it doesn't really matter). We booked ahead this car for a 10 days trip around this amazing land (Victoria : great Ocean Road and Melbourne).
Extremely poor customer service
I booked a car through Carhood for a three day trip in Victoria. After being taken from the airport to the office I was told:
1. The shuttle does not operate on Sunday night , so I would have to catch a taxi once I dropped the car off
2. They were moving offices over the weekend and I would have to drop the car back at the new location.
I expressed that it would have been helpful to have been told this on booking. One of the reasons that I booked Carhood was to save money - although it was not alot - so an additional taxi ride would've been f...actored in. On returning the car I find the new location is quite far from Melbourne airport in an industrial area I would not choose to go to on my own without company in the evening. I could not find an open petrol station to fill the car. The taxi ride to the airport cost me an additional $30. I was very unhappy and when I rang the next day (I had to call twice as no-one returned my call) I was told that the shuttle hours were in the fine print, and that the taxi difference was only $10. No apology, concern or basic customer service. Never again
Hidden charges, ridiculously short open hours, crappy cars!
I thought l would go with them as their 'day rate' was cheaper than most others, especially from the suppliers at the airport - BIG MISTAKE!
1. They are 20 mins from Melbourne airport, that is after waiting 20 mins to be picked up by their shuttle bus.
2. They charge, wait for it, $40 ADMIN FEE if you at going to use tolls. That is on top of the tolls! You can select the $17 per day coverage but that doesn't work out to be cheaper in my case at all!
3. The mini l loaned had a tire warning light soon after we left, called them and they said it...
CARHOOD IS UNFAIR
Carhood are not fair and reasonable. I returned the vehicle with a full tank of fuel. They charged me a fee of $50 to put an additional $3 worth of fuel in the tank. I supplied photos of the gauge which in my opinion is was full, and the photo of the receipt of $40.00 for fuel. You cannot call them, to discuss, they do not reply to your emails.
I DO NOT RECOMEND USING CARHOOD.
- Car Renter
Got stung $360 for a minor repair was only picked up a one day after I returned the car
On the last and final occasion I used carhood, my (fully insured) vehicle was checked for damage on return and ok'd. A day later I was informed there was a mark (see the image they send me: it looks like a stone chip) on the door and they were withholding my $500 deposit.
This what the insurance company wrote to me:
"We have been advised by Carhood Brisbane that the vehicle you recently returned from rent sustained new damage during your rental period. The damage is located on the driver's door. Please see attached photo.
"For this reason we...
It was ok
Need better face to face customer service. 1 head light was out and I was told to fix it myself because they didn’t have the time which I did not have the time to do hence why I hired a car in the first place. Upon returning the car the depot was not even made aware of me contacting them to report the faulty headlight.
Smooth process and great staff
Price got us through the door but the excellent staff made it a pleasure from airport shuttle to car collection. No shuttle available on Sunday afternoon the only issue. Drop off point in industrial area could be a concern for single people outside normal hours.
Fantastic car rental
Smooth and stress free operation and friendly staff. Will be using your company again. Vehicle in great condition and my bond refunded the next day. Thanks again Carhood for everything.
Prompt, friendly and professional service from Mark and Angela and a quick refund of our rental deposit. Easy pick-up and drop-off at the airport - probably quicker (and certainly cheaper) than waiting in line at the big airport car rental places. Great experience.
Was all good until I got the Toll Bill
Everything leadinh up to the hire, and during the hire was great. Was told I'd be billed for tolls 4-6 weeks later, was told should be between $5-$10, got billed 4 times to a total of $75.
Have tried emailing, website chat, calling, and had no result, no answer from email and the chat guy said they'll look into it.
Great customer service
Everything went smoothly from start to finish
Great guys in Melbourne office
Car was great
Prompt pick up would definitely use again
Had a mix up with car with GPS but sorted it out no problem
The car was good, but I was required to make a huge deposit,
Everything went good. They were respectful, all the payments were successfully processed, vehicle good, only 2 things that would discourage me for next time: 4k on bond (that is too much) and no lift back.
Easy and multiple efficient
Pick up at airport and car pick up smooth and efficient. Customer service representative great and knowledgeable. Vehicle upgrade more than expected and more than met our needs and nicely cleaned.
Excellent service and my first choice for car rental from now on
Vehicle was great. Clean and well maintained. Staff were extremely helpful with my late arrival and made it really simple for me to return the car. Looking forward to next visit
- Car Renter
Great Team and reliable service
Mark, Angela and the team went out of their way to make sure all went well with my rental. I would not hesitate in renting from Carhood again. Recommended for a very reasonably priced car rental and friendly service.
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