Car hood swiftly took 4K out of my bank for scratches on rim and tyre of one wheel and returned nothing. No reply to emails or calls since and this was over a year ago. 1300 number is disconnected. I want my money back
Hidden Costs and Slow Service
I rented a car and had an accident which wasn't my fault (was hit in the rear by another car). They took a year to resolve the issue and then hit me with hidden costs! Not only did I have to follow them up several times but then they tell me about a fee hidden in the fine print that they didn't tell me about until the last second and I had to chase them up about it!
Do not rent from these people
We had to wait for ages for them to come and pick us up from Sydney airport. My booking said car will be available at the terminal and need to drop off at the terminal.
Once we got to their warehouse place - the lady behind the counter was so rude and aggressive. When asked a question she barked at us. And we were told that "you must drop off the car HERE! and find your own way to the airport. When contacted the booking agent they confirmed that pick up and drop off the car from Sydney airport terminal. Booking agent cancelled the car as...
The worst car that gime me in a Rent a Car
They gave me the hired brand and model, Mazda 3 but it has been the worst car that I have been given in all my experience in Rent a Cars, very old, with 160,000km, full of scratches. The employees were very friendly, the service was fast and easy but the car was a shame.
Never again, old car, hidden charges, unclear business model (presented as traditional car rental agency on a car rental aggregator website), and now they hold AUD4,000 charge on my credit card without doing a joint inspection of the vehicle when I returned it. Horrendous.
Not very helpful
We had a booking via a third party for car hood.
I need to delay the return of the car until the evening. This couldnt be done - they couldnt even offer another vehicle even though we were willing to pay more for another car. They left us in the lurch. I was also not aware that this is basically Airbnb for cars. The reason they couldnt extend our rental time was because the owner wanted it back .
Thank goodness the original company I sourced the Carhood rental through were wonderful and sorted it out with SIXT, who have been great.
We are still waiting to be paid $1000 16 months after hiring out our car. The customer service is a joke as they just keep repeating the same lies about being paid soon. There is no offical complaints department. There is no way to speak to or contact the finance department re payment owing. They wont redirect you to a manager. DO NOT RENT OUT YOUR CAR WITH CARHOOD IF YOU EXPECT PAYMENT!
HORRIBLE SCAMMERS AND THIEVES - BEWARE!!!
I rented a car in August for a few days from Carhood in Sydney. when I picked it up they mentioned nothing of tolls and how to pay them. 2 months later they took $93.94 out of my account for 8 tolls which I estimate were worth around $20-$25. They gave no information about the tolls nor did they give any chance for me to pay them myself. When I wrote and asked for clarification they did not respond to my emails. I managed to talk to someone on their online chat form who just told me to write emails, which I did again and still not responded. I ...asked for evidence of the tolls and evidence of the extra charges they said they would sent it and never did. When I ask again they say that their accounting department is restructuring, which seems odd because when I look at all the online reviews of this company there are many people angry about poor customer service and hidden and exorbitant fees being charged. I have made official complaints to NSW Fair Trading and recommend all these other people on here do the same to shut these fools down
Horrible customer service and hidden fees BEWARE this company
Wasnt easy to pick up the car but could handle that. Then two months after was rented they took $94 from my account for <$25 worth of tolls. They didnt give a breakdown of the costs or fees and then claimed the fine print said they could do that but it still didnt add up even with that. Customer service was rude and difficult and unhelpful they refuse to talk on the phone and did not respond to email complaints. I will be going to fair trading and suggest the other complainants on here do the same
October 30th 2019 Update: BEWARE this compa...ny steals from your account and are now under investigation. UPDATE: carhood didnt provide any of the information or proof of their illegal charges and seems they have stolen from my account and looks like many other peoples. BEWARE do not sign any authority to charge your account with this company. Look all over the internet and the scale and scope of their rip-offs. Looks like it will go to tribunal to force them to repay the stolen money if not a class action is forming...
Atrocious service, atrocious value for money
Service is made unclear when booking. Absolutely atrocious service. Long, tedious pick up process. Ridiculously excessive toll fees (paid $50 to use $9 worth of tolls). For the same price could of gone with a reputable company with far more convenience and a better car. Absolutely never again
Car Crap, Customer Service Crap, Toll Fees Excessive....
Car was fully scratched, trims hanging off,rear bumper loose, seats stained, 165000 hard kms , brakes sounded like they were metal on metal, and a wobble at 100km per hour, oh , and 46 bucks billed to my card weeks later for 2 tolls that would normally be about 5 bucks worth, my advice, stay away, far far away
If I didn't call a Taxi I'd still be sitting in the gutter.
One month on after the worst experience of my life and I still haven't heard from Carhood.
Completely unreachable in an emergency which left us over $600 out of pocket. Worst experience with any company in my life! Urgent requests for help still unanswered a month later! Live chat is not 'live chat' but a ticket service - no one ever responds. The emergency number directs you to -you guessed it- the live chat! If I could give negative 10 stars I would! Angry beyond belief at how this company left us stranded. Avoid at all costs!!
Avoid them like the plague
Before I had even stepped out of the car on returning it, they said I had caused damage without even checking any records. It felt like a complete set up.
When I tried to go through it with them they acted as I if I was the crook when every step has shown their behaviour to lack transparency, honesty, ethical let alone best practice.
They had already tried to prevent a cancellation contrary to the clearly written statement of free cancellation on the booking confirmation.
They make it impossible to deal on the phone and only have web chat and ...
Extremely poor customer service
I booked a car through Carhood for a three day trip in Victoria. After being taken from the airport to the office I was told:
1. The shuttle does not operate on Sunday night , so I would have to catch a taxi once I dropped the car off
2. They were moving offices over the weekend and I would have to drop the car back at the new location.
I expressed that it would have been helpful to have been told this on booking. One of the reasons that I booked Carhood was to save money - although it was not alot - so an additional taxi ride would've been f...actored in. On returning the car I find the new location is quite far from Melbourne airport in an industrial area I would not choose to go to on my own without company in the evening. I could not find an open petrol station to fill the car. The taxi ride to the airport cost me an additional $30. I was very unhappy and when I rang the next day (I had to call twice as no-one returned my call) I was told that the shuttle hours were in the fine print, and that the taxi difference was only $10. No apology, concern or basic customer service. Never again
Hidden charges, ridiculously short open hours, crappy cars!
I thought l would go with them as their 'day rate' was cheaper than most others, especially from the suppliers at the airport - BIG MISTAKE!
1. They are 20 mins from Melbourne airport, that is after waiting 20 mins to be picked up by their shuttle bus.
2. They charge, wait for it, $40 ADMIN FEE if you at going to use tolls. That is on top of the tolls! You can select the $17 per day coverage but that doesn't work out to be cheaper in my case at all!
3. The mini l loaned had a tire warning light soon after we left, called them and they said it...
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