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Carhood Car Renter

Carhood Car Renter

3.6 from 102 reviews · View Statistics

Reviews

  • Value for Money
    3.0 (4)
  • Transparency
    1.7 (3)
  • Customer Service
    3.5 (4)
  • Booking Process
    3.3 (4)
  • Vehicle Condition
    3.0 (4)
  • Received Booked Vehicle
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My experience ended in Tears

published

Do not use this company if you are arriving or departing outside there business hours!

A long, horrific story cut short . Our experience was the worse, especially with two children, one being as young as 10months old! Mark, the gentleman who we did see in person was great to us. But the company, their lack of information, follow up & communication had made me so mad.

Value for Money
Transparency
1 comment
Carhood
Steven J.Carhood

Hi Rika,

Thank you for your feedback and our apologies for the inconvenience. We are constantly doing our best to improve our system. Looking forward to serving you again.

Got stung $360 for a minor repair was only picked up a one day after I returned the car

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Value for Money
Transparency

Was all good until I got the Toll Bill

published

Everything leadinh up to the hire, and during the hire was great. Was told I'd be billed for tolls 4-6 weeks later, was told should be between $5-$10, got billed 4 times to a total of $75.

Have tried emailing, website chat, calling, and had no result, no answer from email and the chat guy said they'll look into it.

Value for Money
Transparency
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Scott. B.
Scott. B.Darling Downs, QLD

Great price, but not so great car!

published

Great price, professionals staff etc.
Car was unroadworthy, very used condition. (seperated tread, rear Tyers) had to get it repaired during trip in country town. Overall not a good experience.

Value for Money
Customer Service
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