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Carhood
3.3 from 690 reviews · View Statistics

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Prashant

PrashantSydney, NSW

  • 4 reviews
  • 1 like

Biggest fraud

published

Carhood still owes me my earnings and no reply from emails, chat and even customer care. I think this is the fraud company, do not even rent or share a car with them.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Vehicle TypeMitsubishi Lancer
Received Booked VehicleNo, I received a worse vehicle
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MMB

MMBSydney, NSW

  • 3 reviews
  • 2 likes

Good value service

published

Arrived at Melbourne and called for the bus. The car was fine - only didn't have some wiper fluid in it - but drove fine with no issues. Had a nice trip and had no concerns - really a great concept and great value for the renter.

The return was painless.

Value for Money
Transparency
Customer Service
Vehicle Condition
Incentivised ReviewNo
Received Booked VehicleYes
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Cheap and easy

published

Everything went well with our rental. The car was exactly what we needed and we had no problems with it. Carhood we’re great with confirming the drop off and making sure we knew how to carry out a late drop off.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Vehicle TypeToyota Corolla
Received Booked VehicleYes
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Budget car rental

published

The staff are very friendly and accommodating and easy to deal with. The car was ok however needed a good detail internally. the business is quite a distance from the airport and the opening times a free return to the airport are different so this is misleading. the return to the airport of 4pm for the last shuttle bus is too early.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Received Booked VehicleYes
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Would come straight to you should we have known.

published

Not a big name but simple, hassle-free, user-friendly, and straightforward service. Car in a reasonably good condition. We went as far as the 12 Apostles on the Great Ocean Road. A refund wa made immediately to the credit card once we returned the car.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Received Booked VehicleYes
1 comment
Carhood
Steven J.Carhood

Dear Sir,

Thank you for that kind feedback! We do aim to give the best service possible. Looking forward to your next visit in Melbourne!

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David A.

David A.South East Queensland, QLD

  • 2 reviews

ok experience

published

Customer service was good.
Pickup at the airport was way too long because the garage you go to is MILES away from the MLB airport.
I ordered the car thinking it was a standard rental car, not someones personal car a-la AirBnB style. The car was fine, though. I also received an email alert a few days out that I may not be able to get a car, then I got a confirmation not long after, thankfully. It doesn't really instill me with much confidence. I'll probably avoid next time as pricing is comparable to standard rentals.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Received Booked VehicleYes
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Crazy

CrazySouth East Queensland, QLD

  • 2 reviews

Rental experience

published

Customer service was prompt and friendly
The bond was dealt with professionally
the vehicle was exactly as ordered which was clean, tidy and mechanically sound
We did about 450k for business without and problems

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Vehicle TypeHonda CR-V
Received Booked VehicleYes
1 comment
Carhood
Steven J.Carhood

Dear Ma'am/Sir,

Thank you for your kind feedback. We do aim to give the best service possible. Hope to see you again!

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The worst car that gime me in a Rent a Car

published

They gave me the hired brand and model, Mazda 3 but it has been the worst car that I have been given in all my experience in Rent a Cars, very old, with 160,000km, full of scratches. The employees were very friendly, the service was fast and easy but the car was a shame.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Vehicle TypeMazda 3
Received Booked VehicleNo, I received a worse vehicle
1 comment
Carhood
Steven J.Carhood
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Erin B

Erin BSydney, NSW

THEIVES WHO DAMAGE PROPERTY

published

- Owe me thousands of dollars and I'm yet to see any of the money legally owed to me
- Damaged my car and failed to repair it properly
- Returned my car in horrible condition and unsafe to drive
- Staff DO NOT CARE about you or your car
- CARHOOD are professional thieves, liars and scammers!

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Received Booked VehicleNo, I received a worse vehicle
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Never again

published

Never again, old car, hidden charges, unclear business model (presented as traditional car rental agency on a car rental aggregator website), and now they hold AUD4,000 charge on my credit card without doing a joint inspection of the vehicle when I returned it. Horrendous.

Value for Money
Transparency
Customer Service
Vehicle Condition
Incentivised ReviewNo
Received Booked VehicleNo, I received a worse vehicle
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Vicki C.

Vicki C.Perth, WA

Easy pick up and return, cheap, clean easy to drive car

published

Quick trip, perfect and reasonably priced. Professional staff, clean car, simple paperwork. Deposit refunded immediately. Staff advise on refuelling and location of servo much appreciated.Help with luggage and advise on best route was great

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Vehicle TypeMitsubishi asx
Received Booked VehicleYes
1 comment
Carhood
Steven J.Carhood

Dear Vicki,

Thank you for that wonderful feedback! We do aim to please :) Hoping to see you again on your next trip!

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Best option on a budget

published

I was not sure about using this service as it was unknown to me but will definitely use again due to there great service and rates. The car was what I ordered and the bond was returned within a couple of days.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Vehicle TypeVolkswagen Golf
Received Booked VehicleYes
1 comment
Carhood
Steven J.Carhood

Hi Mate,

Thank you for your feedback! We definitely aim to give the best service. Looking forward to your next trip with us!

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Darryl Dsouza

Darryl DsouzaSydney, NSW

  • 7 reviews
  • 1 like

Excellent price. Good service.

published

Didn't find another car for this price. The only issue I had was that when I called for the shuttle from the airport, nobody picked the call even when i tried 3 times over about 10 mins. And then I was picked about 25 mins later. All together it took 40 mins since I first tried to call to when I was picked up. Everything else was great.

Value for Money
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Vehicle TypeSuzuki Swift
Received Booked VehicleYes
1 comment
Carhood
Steven J.Carhood

Dear Darryl,

Thank you for your feedback. We will look into improving our shuttle services to be able to give you the best service. Looking forward to your next trip with us!

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Perfect location for hire car

published

I am very happy with very good service
Good support to all time
Car conditions very nice
I like one of this drop car after business hours so no rush
I get deposit back 100% within 4 days
I give 5* I hired car for 3 days and it's very cheap price everything good

Thank you very much

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Received Booked VehicleYes
1 comment
Carhood
Steven J.Carhood

Dear Girish,

Thank you for your feedback. At Carhood, we aim to give you the best service possible. Looking forward to your next trip with us!

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The reviewer stated that an incentive was offered for this review

Great car. Friendly service

published

Loved the car - Subaru Liberty. Easy to drive and lots of room. The boot was extra large so plenty of room for luggage.
Service was great.
The only downside was that its hard to contact anyone for information.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Vehicle TypeSubaru Liberty
Received Booked VehicleYes
1 comment
Carhood
Steven J.Carhood

Hi Andrea,

Thank you for your feedback! We do strive to give the best service every time. We are looking into providing a better way for renters to be able to contact us 24/7. Looking forward to serving you again!

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Kerrie

KerrieNorth Queensland, QLD

Review

published

Car was what we booked and service was good. bond was returned the next day and everything went well. Probably only thing was we tried calling before 9am and the phone wasnt answered as we needed the address as our booking had their new address and they hadnt shifted there yet

Value for Money
Transparency
Customer Service
Vehicle Condition
Incentivised ReviewNo
Vehicle TypeToyota Yaris
Received Booked VehicleYes
1 comment
Carhood
Steven J.Carhood

Hi Kerrie,
Thank you for your feedback! We at Carhood aim to serve you the best possible way. Our apologies for the miscommunication with our address. We are always aiming to improve our system. We look forward to serving you again!

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Excellent service, great car, awesome price!

published

Pretty much all in my title - easy to communicate with, lovely people who picked us up from the airport and explained the rental t&c's to us, car was exactly as we'd been advised - super easy! My only suggestion would be to maybe offer renters the information that a service station is not too far from the drop-off point, just to make things even easier than they already were :-D

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Vehicle TypeJeep Compass
Received Booked VehicleYes
1 comment
Carhood
Steven J.Carhood

Hi E,

Thank you for your feedback! We do strive to give the best service every time. We will take note about informing renters on the nearest service station. Looking forward to serving you again!

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Very good car rental, but expensive tolls

published

Great little car, and a good price if you take the most basic car insurance (largest excess).
I discovered just before pickup that Carhood's management of tolls makes them expensive, so I had to drive through Brisbane's inner city bypass (which is slow) in order to avoid a hefty toll on the Gateway Bridge.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Vehicle TypeToyota Corolla
Received Booked VehicleYes
1 comment
Carhood
Steven J.Carhood

Hi Graham,

Thank you for your feedback! We do strive to give the best service every time. In regards to tolls, you can opt for our Toll Cover for unlimited tolls and no admin fees. Looking forward to serving you again!

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My experience ended in Tears

published

Do not use this company if you are arriving or departing outside there business hours!

A long, horrific story cut short . Our experience was the worse, especially with two children, one being as young as 10months old! Mark, the gentleman who we did see in person was great to us. But the company, their lack of information, follow up & communication had made me so mad.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Vehicle TypeToyota Tarago
Received Booked VehicleYes
1 comment
Carhood
Steven J.Carhood

Hi Rika,

Thank you for your feedback and our apologies for the inconvenience. We are constantly doing our best to improve our system. Looking forward to serving you again.

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Lore

LoreSydney Surrounds, NSW

  • 7 reviews
  • 5 likes

HORRIBLE SCAMMERS AND THIEVES - BEWARE!!!

published
Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Received Booked VehicleYes
1 comment
Carhood
Steven J.Carhood
Similar opinion? Write a review on ProductReview.com.au!
Page 1 of 5
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Questions & Answers

yawang m.

yawang m.asked

Carhood

Why this Carhood.com.au can not be log in, its this company broken?

4 answers
Carhood
Steven J.Carhood

Dear Yawang,

We had some technical difficulties the past days which is why our site was down. It is already available now.

Herbie
Herbie

i notice you can answer questions ... answer positive feedback but when people ask about where our money is there are no longer answers ... yet you continue to takepeoples cars rent them out and receivfe money for them. WHERE ARE OUR PAYMENTS

yawang m.
yawang m.

how Long dose those carhood people own u peyment.

Tim

Timasked

Carhood

How can I access the so called "web chat" which doesn't seem to be on the home page? (whether i am logged in or not - tried IE/FF/Chrome during 9-5) I have issues with the payments, fees and damage claim...
Emails are not getting answered, and calling them just get hung up and pointed to a "web chat" which i can't find.

1 answer
John
John

you have to fill in your details when you see like a message box appear in tge bottom right of the screen . Good luck

Leone E.

Leone E.asked

Carhood

Just wondering has anyone who rented their car to Carhood being paid?

8 answers
Nalvith
Nalvith

I doubt any one got paid from carhood. Do not leave your car there at all. They just make money out of the car. Never pay you.

Russell
Russell

I have left my car there 3 times now and it hasn't been rented out so i cannot speak personally about not getting paid for rent however I have read a number of other reviews that claim they haven't been paid or had to wait a long time.

Vikki
Vikki

My car was rented out for 3 weeks in August 2018, so 1 year ago and still no payment! I would strongly discourage anyone from using this service to rent their car out.

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