Reviewer Photos & Videos
Car was not at the airport ready to be picked up, had to catch an Uber for 10 minutes to the location where the car was.
The keys where in a lock box which was fine.
Great service and staff
Super easy process, wonderful staff who went out of their way to accommodate me and my partner. Great service, and was picked up and dropped off at the airport promptly. Would book again without any hesitation. Highly recommended.
I use Carhood for the reasonable pricing all the time
The Team in Brisbane are great. However I dont think its fair to keep changing where their office/dropoff is. I couldn't find where to park the car when I dropped back. Not the Brisbane Team's fault but luckily I had a mobile phone number in my phone and was able to call them after hours, at 3pm to find out where the cars were to be dropped off. There was no signage wasn't there because they were in transition. I realise the Head Office is responsible for their office. Also when the hours are cut short it means you need to uber to the airport, with the extra cost you can also weigh that up and get a car from the airport.
Good cheap vehicle hire
Used car for running around and visiting hospital within the Sutherland shire. Would definitely use again. Only criticism is car smelt stale. Like someone had carried fried food in it
October 2nd 2019 Update: Great car
The service was great. I would of used it the next time I hired except your hours of operation were not convenient. The staff are friendly but when someone is flying in or out it's hard to organise a taxi to or from depot to airport when depot is closed
Eco friendly Carshsre
Reasonably simple and very cost effective car rental for multiple short distance commutes. It is a great example of the gig economy and conventional business intersecting to reduce consumer pricing sustainably.
Nice people, smooth experience on pick up and drop off. Perhaps be a little more clear on the trade-offs for toll payments. The car had some mileage but ran great.
Super excellent company to recommend friends to try. Everything that I needed, it went so well with the service supported. Got the same vehicle I hired and at the good time. The bond handle went very perfect.
Overall a good expereince
Good price for the car, car was great and drove well.
Person picking us up and dropping us off from the airport was quiet, not the best customer service, and location of the car for the drop off and pick up was a warehouse which made it feel a bit dodgy.
Car was good. Some improvements suggested with service
The VW Golf was good at base rate. After adding on insurance it became similar to other car rentals. The options for tolls was very frustrating. Can't just get the tolls charged to you like a normal car rental. Have to purchase a package or risk paying cost of tolls plus $38 admin fee. This was a problem for me when I accidentally went through a toll because I missed an exit. The Carhood office closed at 5pm which was a challenge for me, I couldn't get there in time. So I had to get a taxi to the airport from the Carhood depot. Overall the busi...nesss model is good but I found for the cost and inconvenience it may be better to get a car via normal car rental place. Have to pay a deposit also which gets refunded. Took a long time to get the paperwork done at the office and there were a few people to get though.
We hired a small car for just the 2 of us.
It went really well. We drove it all weekend it was excellent on fuel. We would definitely hire again.
Great service and friendly team!
It is a great service to use. Thank you so much! Car was perfect. Perfectly clean. And all team members I spoke to on the phone or face to face where lovely.
There where a couple of things.
1. The tolls fee, we had the car for 4 days but only needed toll pass for 2 days yet had to pay for all 4days. (We didn’t end up using that option as the price ended up very expensive for no reason).
2. Opening time of the warehouse on a weekday. Please look at the time your warehouse opens on a weekday. 9am is extremely late when people are traveling. W...
Perfect in ever way!
Accommodating in every way! Effortless collection and drop off to the airport, the car was spotless and exactly as quoted. I will use Carhood again I’m the future and recommend them for your rental needs.
Really excellent and hassle free service!
Excellent customer service.
Although the Brisbane airport rental service is off site, the staff were so efficient and prompt in collecting me from the airport and return instructions were easy!
I was disappointed upon signing for the car was only told then that the office would not be open when I returned the car.
I did not fill the fuel as I was late , totally my fault , and after not paying a toll I asked that I could charge the toll to my account and received an Email from your company that my request was being reviewed and have heard no more.
Disappointed that I couldn’t talk to somebody live.
Right at the moment I don’t feel I would use Carhood again but I hope somebody would get in touch and change my mind.
Yours faithfully Lindsay Fawns
From the first phone call as I walked out of the airport I was impressed with the attitude and professionalism of the people I spoke to. The gentleman who drove the bus and picked me up was absolutely fantastic, such a positive bloke.
The car I booked was clean and tidy albeit a little older than I expected but nonetheless clean and tidy.
I only had a short trip and the car performed as well as I would have expected, definitely no complaints. I have already informed my staff to utilise the services of Car Hood when they next visit Melbourne.
- Car Renter
Everything was perfect
Custom service, the car, the shuttle to the airport : perfect. I have no complain about the company. The reception was good, they gave us explanations about insurances. As we don't speak english fluently they took time to explain us the contract, the tolls, the insurances. The vehicule was the one I've booked, the good size but not the gearbox (I've booked a manual one, not an automatic, but it doesn't really matter). We booked ahead this car for a 10 days trip around this amazing land (Victoria : great Ocean Road and Melbourne).
CARHOOD IS UNFAIR
Carhood are not fair and reasonable. I returned the vehicle with a full tank of fuel. They charged me a fee of $50 to put an additional $3 worth of fuel in the tank. I supplied photos of the gauge which in my opinion is was full, and the photo of the receipt of $40.00 for fuel. You cannot call them, to discuss, they do not reply to your emails.
I DO NOT RECOMEND USING CARHOOD.
- Car Renter
Got stung $360 for a minor repair was only picked up a one day after I returned the car
On the last and final occasion I used carhood, my (fully insured) vehicle was checked for damage on return and ok'd. A day later I was informed there was a mark (see the image they send me: it looks like a stone chip) on the door and they were withholding my $500 deposit.
This what the insurance company wrote to me:
"We have been advised by Carhood Brisbane that the vehicle you recently returned from rent sustained new damage during your rental period. The damage is located on the driver's door. Please see attached photo.
"For this reason we...
Smooth process and great staff
Price got us through the door but the excellent staff made it a pleasure from airport shuttle to car collection. No shuttle available on Sunday afternoon the only issue. Drop off point in industrial area could be a concern for single people outside normal hours.
A Good Result
Everything was handled professionally and courteously by competent staff. The car provided was ideal for the city travel and was comfortable for travel for long periods. The service will be used again.
Questions & Answers
Why this Carhood.com.au can not be log in, its this company broken?
We had some technical difficulties the past days which is why our site was down. It is already available now.
i notice you can answer questions ... answer positive feedback but when people ask about where our money is there are no longer answers ... yet you continue to takepeoples cars rent them out and receivfe money for them. WHERE ARE OUR PAYMENTS
how Long dose those carhood people own u peyment.
How can I access the so called "web chat" which doesn't seem to be on the home page? (whether i am logged in or not - tried IE/FF/Chrome during 9-5) I have issues with the payments, fees and damage claim...
Emails are not getting answered, and calling them just get hung up and pointed to a "web chat" which i can't find.
you have to fill in your details when you see like a message box appear in tge bottom right of the screen . Good luck
Just wondering has anyone who rented their car to Carhood being paid?
I doubt any one got paid from carhood. Do not leave your car there at all. They just make money out of the car. Never pay you.
I have left my car there 3 times now and it hasn't been rented out so i cannot speak personally about not getting paid for rent however I have read a number of other reviews that claim they haven't been paid or had to wait a long time.
My car was rented out for 3 weeks in August 2018, so 1 year ago and still no payment! I would strongly discourage anyone from using this service to rent their car out.
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