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Carhood

Carhood (page 2 of 4)

Car Owner, Car Renter
3.3 from 690 reviews · View Statistics

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Sally

Sally

  • 2 reviews

Car location

published

Car was not at the airport ready to be picked up, had to catch an Uber for 10 minutes to the location where the car was.
The keys where in a lock box which was fine.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Vehicle TypeVolkswagen Golf
Received Booked VehicleYes
1 comment
Carhood
Steven J.Carhood

Hi Sally!

Thank you for that feedback. Rest assured, we are looking into making things as smooth as possible, that's including shuttle services 24/7 or locations nearer the airport. We hope to serve you again, thank you for choosing Carhood!

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Dan

DanGreater Melbourne (Inner), VIC

Great service and staff

published

Super easy process, wonderful staff who went out of their way to accommodate me and my partner. Great service, and was picked up and dropped off at the airport promptly. Would book again without any hesitation. Highly recommended.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Vehicle TypeSedan
Received Booked VehicleYes
1 comment
Carhood
Steven J.Carhood

Hi Dan,

Thank you for that wonderful feedback! We do aim to please. We're hoping to be of service to you again. Thank you for choosing Carhood!

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Linda Pasfield

Linda PasfieldTasmania

  • 2 reviews

I use Carhood for the reasonable pricing all the time

published

The Team in Brisbane are great. However I dont think its fair to keep changing where their office/dropoff is. I couldn't find where to park the car when I dropped back. Not the Brisbane Team's fault but luckily I had a mobile phone number in my phone and was able to call them after hours, at 3pm to find out where the cars were to be dropped off. There was no signage wasn't there because they were in transition. I realise the Head Office is responsible for their office. Also when the hours are cut short it means you need to uber to the airport, with the extra cost you can also weigh that up and get a car from the airport.

Value for Money
Transparency
Customer Service
Vehicle Condition
Incentivised ReviewNo
Received Booked VehicleYes
1 comment
Carhood
Steven J.Carhood

Hi Linda! Thank you for choosing Carhood! We apologise for the inconvenience in finding our drop-offs but rest assured that we are working to serve you better. We are looking forward to when you will book with us again. Cheers!

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Prue B

Prue BGreater Melbourne (Inner), VIC

  • 2 reviews

Good cheap vehicle hire

published

Used car for running around and visiting hospital within the Sutherland shire. Would definitely use again. Only criticism is car smelt stale. Like someone had carried fried food in it

October 2nd 2019 Update: Great car

The service was great. I would of used it the next time I hired except your hours of operation were not convenient. The staff are friendly but when someone is flying in or out it's hard to organise a taxi to or from depot to airport when depot is closed

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Vehicle TypeToyota Yaris
Received Booked VehicleYes
1 comment
Carhood
Steven J.Carhood

Thank you for choosing Carhood Prue! Our technicians work hard to make sure our cars are newly washed inside and outside as well as vacuumed. We will definitely make sure that next time, your rental will have that "new car" smell :)

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Eco friendly Carshsre

published

Reasonably simple and very cost effective car rental for multiple short distance commutes. It is a great example of the gig economy and conventional business intersecting to reduce consumer pricing sustainably.

Value for Money
Transparency
Customer Service
Vehicle Condition
Incentivised ReviewNo
Received Booked VehicleYes
1 comment
Carhood
Steven J.Carhood
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Smooth Experience

published

Nice people, smooth experience on pick up and drop off. Perhaps be a little more clear on the trade-offs for toll payments. The car had some mileage but ran great.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Received Booked VehicleYes
1 comment
Carhood
Steven J.Carhood

Thank you for the heartwarming feedback Jimmy. We really appreciate it. Kind regards.

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Grace Molossa

Grace MolossaSouth East Queensland, QLD

Excellent

published

Super excellent company to recommend friends to try. Everything that I needed, it went so well with the service supported. Got the same vehicle I hired and at the good time. The bond handle went very perfect.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Vehicle TypeMitsubishi Mirage
Received Booked VehicleYes
1 comment
Carhood
Steven J.Carhood
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Overall a good expereince

published

Good price for the car, car was great and drove well.
Person picking us up and dropping us off from the airport was quiet, not the best customer service, and location of the car for the drop off and pick up was a warehouse which made it feel a bit dodgy.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Received Booked VehicleYes
1 comment
Carhood
Steven J.Carhood
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Car was good. Some improvements suggested with service

published
Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Vehicle TypeVolkswagen Golf
Received Booked VehicleYes
1 comment
Carhood
Steven J.Carhood
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Wendy

Wendy

  • 3 reviews

Happy

published

We hired a small car for just the 2 of us.
It went really well. We drove it all weekend it was excellent on fuel. We would definitely hire again.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Received Booked VehicleYes
1 comment
Carhood
Steven J.Carhood
Similar opinion? Write a review on ProductReview.com.au!

Great service and friendly team!

published
Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Vehicle TypeHolden Captiva
Received Booked VehicleYes
1 comment
Carhood
Steven J.Carhood
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Jay

JayMetropolitan Adelaide, SA

Perfect in ever way!

published

Accommodating in every way! Effortless collection and drop off to the airport, the car was spotless and exactly as quoted. I will use Carhood again I’m the future and recommend them for your rental needs.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Vehicle TypeMitsubishi ASX
Received Booked VehicleYes
1 comment
Carhood
Steven J.Carhood
Similar opinion? Write a review on ProductReview.com.au!
Laura

LauraSydney, NSW

Really excellent and hassle free service!

published

Excellent customer service.
Although the Brisbane airport rental service is off site, the staff were so efficient and prompt in collecting me from the airport and return instructions were easy!

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Vehicle Type Car
Received Booked VehicleYes
1 comment
Carhood
Steven J.Carhood
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Lindsay Fawns

Lindsay FawnsGreater Melbourne (Inner), VIC

Disappointed

published

I was disappointed upon signing for the car was only told then that the office would not be open when I returned the car.
I did not fill the fuel as I was late , totally my fault , and after not paying a toll I asked that I could charge the toll to my account and received an Email from your company that my request was being reviewed and have heard no more.
Disappointed that I couldn’t talk to somebody live.
Right at the moment I don’t feel I would use Carhood again but I hope somebody would get in touch and change my mind.
Yours faithfully Lindsay Fawns

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Vehicle TypeGolf
Received Booked VehicleYes
1 comment
Carhood
Steven J.Carhood
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Surprisingly pleased!

published

From the first phone call as I walked out of the airport I was impressed with the attitude and professionalism of the people I spoke to. The gentleman who drove the bus and picked me up was absolutely fantastic, such a positive bloke.
The car I booked was clean and tidy albeit a little older than I expected but nonetheless clean and tidy.
I only had a short trip and the car performed as well as I would have expected, definitely no complaints. I have already informed my staff to utilise the services of Car Hood when they next visit Melbourne.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Vehicle TypeNissan Pulsar
Received Booked VehicleYes
1 comment
Carhood
Steven J.Carhood
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Everything was perfect

published

Custom service, the car, the shuttle to the airport : perfect. I have no complain about the company. The reception was good, they gave us explanations about insurances. As we don't speak english fluently they took time to explain us the contract, the tolls, the insurances. The vehicule was the one I've booked, the good size but not the gearbox (I've booked a manual one, not an automatic, but it doesn't really matter). We booked ahead this car for a 10 days trip around this amazing land (Victoria : great Ocean Road and Melbourne).

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Vehicle TypeToyota Camry
Received Booked VehicleYes
1 comment
Carhood
Steven J.Carhood
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Paul

PaulSouth East Queensland, QLD

CARHOOD IS UNFAIR

published

Carhood are not fair and reasonable. I returned the vehicle with a full tank of fuel. They charged me a fee of $50 to put an additional $3 worth of fuel in the tank. I supplied photos of the gauge which in my opinion is was full, and the photo of the receipt of $40.00 for fuel. You cannot call them, to discuss, they do not reply to your emails.
I DO NOT RECOMEND USING CARHOOD.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Vehicle TypeToyota Camry
Received Booked VehicleYes
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Got stung $360 for a minor repair was only picked up a one day after I returned the car

published
  • Thumbnail
Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Vehicle TypeKia Cerato
Received Booked VehicleYes
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Brendan

BrendanAustralian Capital Territory

Smooth process and great staff

published

Price got us through the door but the excellent staff made it a pleasure from airport shuttle to car collection. No shuttle available on Sunday afternoon the only issue. Drop off point in industrial area could be a concern for single people outside normal hours.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Vehicle TypeMini Clubman
Received Booked VehicleYes
1 comment
Carhood
Steven J.Carhood
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A Good Result

published

Everything was handled professionally and courteously by competent staff. The car provided was ideal for the city travel and was comfortable for travel for long periods. The service will be used again.

Incentivised ReviewNo
Received Booked VehicleYes
1 comment
Carhood
Steven J.Carhood
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Page 2 of 4
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Questions & Answers

yawang m.

yawang m.asked

Carhood

Why this Carhood.com.au can not be log in, its this company broken?

4 answers
Carhood
Steven J.Carhood

Dear Yawang,

We had some technical difficulties the past days which is why our site was down. It is already available now.

Herbie
Herbie

i notice you can answer questions ... answer positive feedback but when people ask about where our money is there are no longer answers ... yet you continue to takepeoples cars rent them out and receivfe money for them. WHERE ARE OUR PAYMENTS

yawang m.
yawang m.

how Long dose those carhood people own u peyment.

Tim

Timasked

Carhood

How can I access the so called "web chat" which doesn't seem to be on the home page? (whether i am logged in or not - tried IE/FF/Chrome during 9-5) I have issues with the payments, fees and damage claim...
Emails are not getting answered, and calling them just get hung up and pointed to a "web chat" which i can't find.

1 answer
John
John

you have to fill in your details when you see like a message box appear in tge bottom right of the screen . Good luck

Leone E.

Leone E.asked

Carhood

Just wondering has anyone who rented their car to Carhood being paid?

8 answers
Nalvith
Nalvith

I doubt any one got paid from carhood. Do not leave your car there at all. They just make money out of the car. Never pay you.

Russell
Russell

I have left my car there 3 times now and it hasn't been rented out so i cannot speak personally about not getting paid for rent however I have read a number of other reviews that claim they haven't been paid or had to wait a long time.

Vikki
Vikki

My car was rented out for 3 weeks in August 2018, so 1 year ago and still no payment! I would strongly discourage anyone from using this service to rent their car out.

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