Reviewer Photos & Videos
Fantastic car rental
Smooth and stress free operation and friendly staff. Will be using your company again. Vehicle in great condition and my bond refunded the next day. Thanks again Carhood for everything.
Prompt, friendly and professional service from Mark and Angela and a quick refund of our rental deposit. Easy pick-up and drop-off at the airport - probably quicker (and certainly cheaper) than waiting in line at the big airport car rental places. Great experience.
Was all good until I got the Toll Bill
Everything leadinh up to the hire, and during the hire was great. Was told I'd be billed for tolls 4-6 weeks later, was told should be between $5-$10, got billed 4 times to a total of $75.
Have tried emailing, website chat, calling, and had no result, no answer from email and the chat guy said they'll look into it.
Great customer service
Everything went smoothly from start to finish
Great guys in Melbourne office
Car was great
Prompt pick up would definitely use again
Had a mix up with car with GPS but sorted it out no problem
The car was good, but I was required to make a huge deposit,
Everything went good. They were respectful, all the payments were successfully processed, vehicle good, only 2 things that would discourage me for next time: 4k on bond (that is too much) and no lift back.
Excellent service and my first choice for car rental from now on
Vehicle was great. Clean and well maintained. Staff were extremely helpful with my late arrival and made it really simple for me to return the car. Looking forward to next visit
- Car Renter
Great Team and reliable service
Mark, Angela and the team went out of their way to make sure all went well with my rental. I would not hesitate in renting from Carhood again. Recommended for a very reasonably priced car rental and friendly service.
Great customer service. Will use them again
The team in Sydney were great to deal with and the process was easy. I received my bond back quickly. We will use again and I have recommended them to friends and family
Great concept - poor business model
I had 2 cars with CarHood. Overall, the relationship was good. In Apri and June 2018, 2 cars were written off, plus I had 3 fines. The first write off went smoothly and I received the insurance payout within 6 weeks. I had trouble getting insurance money for the second car. CarHood continually made excuses as to why they could not pay me my incurance payout even though the insurance company had paid CarHood the claim money of $13,750.
I assume CarHood were using my insurance money to support their cash flow needs. I did eventually receive my i...
Value for money, recommended if you want a budget rental.
Customer service is great.
Handled well for the bond and other payment.
Vehicle changed but got an email notification.
I use the vehicle for site seeing, it quite meet my needs.
Great "newbie" in terms of Car rental
I had no idea how this uber-style concept in car rentals worked but was willing to have a go. It was a stress-free and a fantastic experience. I will certainly try this again. From the time we were picked up from the airport to delivery of our car to having our bond returned, it was so efficient.
Stay away from sharing your car
- Shared my car for 30 Days. 3500 Kms run, Total payment 280$ (Not even 1$/Km earning- Payment still awaited)
- Failed to drop me pick up instructions when I was collecting car during their out of office hours, had to wait for hours until their Sydney office opened. They asked to come by Taxi and will pay full refund - Failed to pay full refund.
- Don't depreciate your car value by sharing it to them (280$ for 3500 Kms ??) - I'd rather sell my car for 1000$ more for low usage of car (3500 Kms)
Great experience. Highly recommend.
The staff explained everything in very detailed and polite manner. There were some issues with pricing, but he investigated and resolved the issue on time. The car was clean and fairly new.
I would recommend them to have office in the city so that people from city don't have to go to airport to pick up the car.
Best car hire
Great customer service, smooth car pick up/drop off, great variety of cars to choose from. Terrific value for money and bond was returned within 24hrs. I recommend Carhood to all my family and friends. Love it!
I recently hired a vehicle through carhood. The vehicle was as described. The service was fantastic and will definitely use this organisation when next hiring a vehicle in Sydney.
Customer service was great! everything was just so easy compared to even my best experiences in the past with other companies. Car was exactly what I thought and was perfect for the around town stuff I had to get done. Highly recommend!
Great concept. Good staff locally. But late payment issues turn me off completely.
This is the second time we have used car hood. First time i was a bit 50/50 about it mainly due to late payment. This time payment is late again and all i can get hold of is a guy in the Phillipines who is reading from a script and wont take responsibility. He did say after i pushed him relentlessly they have many customers who are waiting up to a month beyond the due payment date.
This puts me off using them again or recommending them.
Ive now no clue whether i will ever get paid.
Great customer service
Their customer service couldn't be faulted, my only complaint would be that they were quite a way from the airport, and we wasted a lot of time getting to and from the airport.
Car was used in a responsible manner, kept in an under cover area and returned clean. There was speed ticket issued, but it was handled and paid straight away as soon as i notified Carhood.
Upon arrival, I was greeted with a friendly face who explain everything I needed to know. The bond was returned promptly and the vehicle was exactly what I needed. I will definitely use again.
Questions & Answers
Why this Carhood.com.au can not be log in, its this company broken?
We had some technical difficulties the past days which is why our site was down. It is already available now.
i notice you can answer questions ... answer positive feedback but when people ask about where our money is there are no longer answers ... yet you continue to takepeoples cars rent them out and receivfe money for them. WHERE ARE OUR PAYMENTS
how Long dose those carhood people own u peyment.
How can I access the so called "web chat" which doesn't seem to be on the home page? (whether i am logged in or not - tried IE/FF/Chrome during 9-5) I have issues with the payments, fees and damage claim...
Emails are not getting answered, and calling them just get hung up and pointed to a "web chat" which i can't find.
you have to fill in your details when you see like a message box appear in tge bottom right of the screen . Good luck
Just wondering has anyone who rented their car to Carhood being paid?
I doubt any one got paid from carhood. Do not leave your car there at all. They just make money out of the car. Never pay you.
I have left my car there 3 times now and it hasn't been rented out so i cannot speak personally about not getting paid for rent however I have read a number of other reviews that claim they haven't been paid or had to wait a long time.
My car was rented out for 3 weeks in August 2018, so 1 year ago and still no payment! I would strongly discourage anyone from using this service to rent their car out.
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