Reviewer Photos & Videos
The collection and drop off was easy.
The customer service was great. Bond was handled very well. Car was exactly the same when I booked. I used the vahicle for while was on my holiday to Sydney.
The whole experience with the Carhood gang was great. They were very friendly and helpful. I had booked at short notice and they were very accommodating. I would recommend them to anyone needing to hire a car in Melbourne.
Friendly, helpful service
Customer service was friendly and obliging. The car was what I expected & it was fine. Great to be dropped off at the airport by a happy, friendly person. I will recommend this service to others.
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Money saver, but can be improved
We didn't hire, but dropped our car on the way to our flight.
Saved us $90 on airport parking, but we had to email to find out how to transport 2 of my kids from depot. Turns out they have a minibus with 2 child seats. Would really help if this information is placed in the website.
A more accurate estimate on pickup would also help. We had to call again after waiting for 30min for pickup while being told it would be 15.
Good customer service but the car charging port wrecked my life.
The charging port was not working and it wrecked my life. Customer service was very good and it was cheap.
I recommend to others this company as well.
Thank you all.
Questions & Answers
Why this Carhood.com.au can not be log in, its this company broken?
We had some technical difficulties the past days which is why our site was down. It is already available now.
i notice you can answer questions ... answer positive feedback but when people ask about where our money is there are no longer answers ... yet you continue to takepeoples cars rent them out and receivfe money for them. WHERE ARE OUR PAYMENTS
how Long dose those carhood people own u peyment.
How can I access the so called "web chat" which doesn't seem to be on the home page? (whether i am logged in or not - tried IE/FF/Chrome during 9-5) I have issues with the payments, fees and damage claim...
Emails are not getting answered, and calling them just get hung up and pointed to a "web chat" which i can't find.
you have to fill in your details when you see like a message box appear in tge bottom right of the screen . Good luck
Just wondering has anyone who rented their car to Carhood being paid?
I doubt any one got paid from carhood. Do not leave your car there at all. They just make money out of the car. Never pay you.
I have left my car there 3 times now and it hasn't been rented out so i cannot speak personally about not getting paid for rent however I have read a number of other reviews that claim they haven't been paid or had to wait a long time.
My car was rented out for 3 weeks in August 2018, so 1 year ago and still no payment! I would strongly discourage anyone from using this service to rent their car out.
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