HORRIBLE SCAMMERS AND THIEVES - BEWARE!!!
I rented a car in August for a few days from Carhood in Sydney. when I picked it up they mentioned nothing of tolls and how to pay them. 2 months later they took $93.94 out of my account for 8 tolls which I estimate were worth around $20-$25. They gave no information about the tolls nor did they give any chance for me to pay them myself. When I wrote and asked for clarification they did not respond to my emails. I managed to talk to someone on their online chat form who just told me to write emails, which I did again and still not responded. I ...asked for evidence of the tolls and evidence of the extra charges they said they would sent it and never did. When I ask again they say that their accounting department is restructuring, which seems odd because when I look at all the online reviews of this company there are many people angry about poor customer service and hidden and exorbitant fees being charged. I have made official complaints to NSW Fair Trading and recommend all these other people on here do the same to shut these fools down
CARHOOD IS UNFAIR
Carhood are not fair and reasonable. I returned the vehicle with a full tank of fuel. They charged me a fee of $50 to put an additional $3 worth of fuel in the tank. I supplied photos of the gauge which in my opinion is was full, and the photo of the receipt of $40.00 for fuel. You cannot call them, to discuss, they do not reply to your emails.
I DO NOT RECOMEND USING CARHOOD.
Great concept - poor business model
I had 2 cars with CarHood. Overall, the relationship was good. In Apri and June 2018, 2 cars were written off, plus I had 3 fines. The first write off went smoothly and I received the insurance payout within 6 weeks. I had trouble getting insurance money for the second car. CarHood continually made excuses as to why they could not pay me my incurance payout even though the insurance company had paid CarHood the claim money of $13,750.
I assume CarHood were using my insurance money to support their cash flow needs. I did eventually receive my i...
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Stay away from sharing your car
- Shared my car for 30 Days. 3500 Kms run, Total payment 280$ (Not even 1$/Km earning- Payment still awaited)
- Failed to drop me pick up instructions when I was collecting car during their out of office hours, had to wait for hours until their Sydney office opened. They asked to come by Taxi and will pay full refund - Failed to pay full refund.
- Don't depreciate your car value by sharing it to them (280$ for 3500 Kms ??) - I'd rather sell my car for 1000$ more for low usage of car (3500 Kms)
Great concept. Good staff locally. But late payment issues turn me off completely.
This is the second time we have used car hood. First time i was a bit 50/50 about it mainly due to late payment. This time payment is late again and all i can get hold of is a guy in the Phillipines who is reading from a script and wont take responsibility. He did say after i pushed him relentlessly they have many customers who are waiting up to a month beyond the due payment date.
This puts me off using them again or recommending them.
Ive now no clue whether i will ever get paid.
Questions & Answers
Why this Carhood.com.au can not be log in, its this company broken?
We had some technical difficulties the past days which is why our site was down. It is already available now.
i notice you can answer questions ... answer positive feedback but when people ask about where our money is there are no longer answers ... yet you continue to takepeoples cars rent them out and receivfe money for them. WHERE ARE OUR PAYMENTS
how Long dose those carhood people own u peyment.
How can I access the so called "web chat" which doesn't seem to be on the home page? (whether i am logged in or not - tried IE/FF/Chrome during 9-5) I have issues with the payments, fees and damage claim...
Emails are not getting answered, and calling them just get hung up and pointed to a "web chat" which i can't find.
you have to fill in your details when you see like a message box appear in tge bottom right of the screen . Good luck
Just wondering has anyone who rented their car to Carhood being paid?
I doubt any one got paid from carhood. Do not leave your car there at all. They just make money out of the car. Never pay you.
I have left my car there 3 times now and it hasn't been rented out so i cannot speak personally about not getting paid for rent however I have read a number of other reviews that claim they haven't been paid or had to wait a long time.
My car was rented out for 3 weeks in August 2018, so 1 year ago and still no payment! I would strongly discourage anyone from using this service to rent their car out.
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