Budget car rental
The staff are very friendly and accommodating and easy to deal with. The car was ok however needed a good detail internally. the business is quite a distance from the airport and the opening times a free return to the airport are different so this is misleading. the return to the airport of 4pm for the last shuttle bus is too early.
Customer service was good.
Pickup at the airport was way too long because the garage you go to is MILES away from the MLB airport.
I ordered the car thinking it was a standard rental car, not someones personal car a-la AirBnB style. The car was fine, though. I also received an email alert a few days out that I may not be able to get a car, then I got a confirmation not long after, thankfully. It doesn't really instill me with much confidence. I'll probably avoid next time as pricing is comparable to standard rentals.
Car was not at the airport ready to be picked up, had to catch an Uber for 10 minutes to the location where the car was.
The keys where in a lock box which was fine.
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Car was good. Some improvements suggested with service
The VW Golf was good at base rate. After adding on insurance it became similar to other car rentals. The options for tolls was very frustrating. Can't just get the tolls charged to you like a normal car rental. Have to purchase a package or risk paying cost of tolls plus $38 admin fee. This was a problem for me when I accidentally went through a toll because I missed an exit. The Carhood office closed at 5pm which was a challenge for me, I couldn't get there in time. So I had to get a taxi to the airport from the Carhood depot. Overall the busi...nesss model is good but I found for the cost and inconvenience it may be better to get a car via normal car rental place. Have to pay a deposit also which gets refunded. Took a long time to get the paperwork done at the office and there were a few people to get though.
I was disappointed upon signing for the car was only told then that the office would not be open when I returned the car.
I did not fill the fuel as I was late , totally my fault , and after not paying a toll I asked that I could charge the toll to my account and received an Email from your company that my request was being reviewed and have heard no more.
Disappointed that I couldn’t talk to somebody live.
Right at the moment I don’t feel I would use Carhood again but I hope somebody would get in touch and change my mind.
Yours faithfully Lindsay Fawns
The car was good, but I was required to make a huge deposit,
Everything went good. They were respectful, all the payments were successfully processed, vehicle good, only 2 things that would discourage me for next time: 4k on bond (that is too much) and no lift back.
Money saver, but can be improved
We didn't hire, but dropped our car on the way to our flight.
Saved us $90 on airport parking, but we had to email to find out how to transport 2 of my kids from depot. Turns out they have a minibus with 2 child seats. Would really help if this information is placed in the website.
A more accurate estimate on pickup would also help. We had to call again after waiting for 30min for pickup while being told it would be 15.
Questions & Answers
Why this Carhood.com.au can not be log in, its this company broken?
We had some technical difficulties the past days which is why our site was down. It is already available now.
i notice you can answer questions ... answer positive feedback but when people ask about where our money is there are no longer answers ... yet you continue to takepeoples cars rent them out and receivfe money for them. WHERE ARE OUR PAYMENTS
how Long dose those carhood people own u peyment.
How can I access the so called "web chat" which doesn't seem to be on the home page? (whether i am logged in or not - tried IE/FF/Chrome during 9-5) I have issues with the payments, fees and damage claim...
Emails are not getting answered, and calling them just get hung up and pointed to a "web chat" which i can't find.
you have to fill in your details when you see like a message box appear in tge bottom right of the screen . Good luck
Just wondering has anyone who rented their car to Carhood being paid?
I doubt any one got paid from carhood. Do not leave your car there at all. They just make money out of the car. Never pay you.
I have left my car there 3 times now and it hasn't been rented out so i cannot speak personally about not getting paid for rent however I have read a number of other reviews that claim they haven't been paid or had to wait a long time.
My car was rented out for 3 weeks in August 2018, so 1 year ago and still no payment! I would strongly discourage anyone from using this service to rent their car out.
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