The worst car that gime me in a Rent a Car
They gave me the hired brand and model, Mazda 3 but it has been the worst car that I have been given in all my experience in Rent a Cars, very old, with 160,000km, full of scratches. The employees were very friendly, the service was fast and easy but the car was a shame.
THEIVES WHO DAMAGE PROPERTY
- Owe me thousands of dollars and I'm yet to see any of the money legally owed to me
- Damaged my car and failed to repair it properly
- Returned my car in horrible condition and unsafe to drive
- Staff DO NOT CARE about you or your car
- CARHOOD are professional thieves, liars and scammers!
Never again, old car, hidden charges, unclear business model (presented as traditional car rental agency on a car rental aggregator website), and now they hold AUD4,000 charge on my credit card without doing a joint inspection of the vehicle when I returned it. Horrendous.
Atrocious service, atrocious value for money
Service is made unclear when booking. Absolutely atrocious service. Long, tedious pick up process. Ridiculously excessive toll fees (paid $50 to use $9 worth of tolls). For the same price could of gone with a reputable company with far more convenience and a better car. Absolutely never again
Car Crap, Customer Service Crap, Toll Fees Excessive....
Car was fully scratched, trims hanging off,rear bumper loose, seats stained, 165000 hard kms , brakes sounded like they were metal on metal, and a wobble at 100km per hour, oh , and 46 bucks billed to my card weeks later for 2 tolls that would normally be about 5 bucks worth, my advice, stay away, far far away
If I didn't call a Taxi I'd still be sitting in the gutter.
One month on after the worst experience of my life and I still haven't heard from Carhood.
Completely unreachable in an emergency which left us over $600 out of pocket. Worst experience with any company in my life! Urgent requests for help still unanswered a month later! Live chat is not 'live chat' but a ticket service - no one ever responds. The emergency number directs you to -you guessed it- the live chat! If I could give negative 10 stars I would! Angry beyond belief at how this company left us stranded. Avoid at all costs!!
Carefull!!! Damage to car and no Payout, big Scam!!!!
I left my car with them for 6 weeks and on my return after many issues when dropping off and pick up I never got paid, they said they had no money and the new investor will pay. this was Christmas new yar 2018-2019, until today no money!
Please also see the Current Affair report and many complaints lodged with ACCC.
Avoid them like the plague
Before I had even stepped out of the car on returning it, they said I had caused damage without even checking any records. It felt like a complete set up.
When I tried to go through it with them they acted as I if I was the crook when every step has shown their behaviour to lack transparency, honesty, ethical let alone best practice.
They had already tried to prevent a cancellation contrary to the clearly written statement of free cancellation on the booking confirmation.
They make it impossible to deal on the phone and only have web chat and ...
No Payment! Don't List Your Car!
Got my car back early March 2019, now is already Sept, 6 months ago... My car got damage at the back, cost $450 to fix. No car listed payment no car claim payment either. Email few times no reply; call up, they say only for pick up and drop off service; live chat, they say will get the payment pay as soon as possible but don't know when will get it. I think this company is bankrupt soon. Anyway to report them?
Hidden charges, ridiculously short open hours, crappy cars!
I thought l would go with them as their 'day rate' was cheaper than most others, especially from the suppliers at the airport - BIG MISTAKE!
1. They are 20 mins from Melbourne airport, that is after waiting 20 mins to be picked up by their shuttle bus.
2. They charge, wait for it, $40 ADMIN FEE if you at going to use tolls. That is on top of the tolls! You can select the $17 per day coverage but that doesn't work out to be cheaper in my case at all!
3. The mini l loaned had a tire warning light soon after we left, called them and they said it...
It was ok
Need better face to face customer service. 1 head light was out and I was told to fix it myself because they didn’t have the time which I did not have the time to do hence why I hired a car in the first place. Upon returning the car the depot was not even made aware of me contacting them to report the faulty headlight.
Carhood - A sharing economy Nightmare!
I've been a customer since April last year, back in January this year after I picked up my car after listing with them for 2 weeks, I noticed a chip on my windscreen. They initially tried to tell me that it may have been there when I dropped off the vehicle, however after checking their check-in photos it was clear that my windscreen was not damaged when it was dropped off with them. So their claims manager - [Name Removed] has agreed to pay for the repair, I had the chip repaired in February and they said accounts will reimburse me accordingly, I have not received a dime since. Not to mention all the rental income that I should have received over the last 2 years.
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Still Waiting for my Refund and Horrible Customer Service Hotline!
I Rented a car from Carhood via Rentalcars.com in October 2018. Prior to me picking up the car, I have trouble trying to reach the customer service people as I wanted to reconfirmed about the type of car I would be assigned. Nobody answer or call me despite leaving a few voice messages. Until the day before I pick up the car and I have chosen the option of picking up car at the airport, someone answer my call. It shows that the customer service is only taking calls for customer who are already in Melbourne Airport waiting to pick up their car, ...other than that, they are not answering. When I returned the car on the 28Sep, [name removed] was attending to me and I have complaint that the car air-condition was not working throughout our rental period and he checked and confirmed the problem. He said he will leave a note for the Manager to get back to me and see if they will be refunding some money for me since the car provided was not to the satisfied condition and the Manager's name is [name removed]. As that was a Friday, [name removed] said [name removed] will only contact me on the following Monday. No news at all after that! Finally on the 8th October, I received a call from Carhood customer service desk while I was in Malaysia. This person finally returning my call on those few voice messages I have left prior to picking up the car in September and I told the person no point wasting my phone bill if he is calling me for an old message instead of settling my compensation for the non-working car air-condition issue. The frustrating part was, he kept asking me to provide my booking details but I was not able to find it as I have no access to my email then hence he has kept me holding on the the phone for 9 minutes and 25 seconds which I think Carhood should refund me the phone bill in this case. Since then, I have been communicating via emails and calls with their customer service on the following dates: 23 Oct 18, 30 Oct 18, 31 Oct 18,
Carhood promised to pay within a month after getting my car back. No payment as yet. Called customer services many times, no response, always waiting for 'senior management team'. Contacted their accounts directly, told them I'm taking it to VCAT or to the papers, they said they can't do anything about it, without authorisation from the senior management team, no payment can be realised, and they are not allowed to share any contact detail from the senior management team.
To owner's in Victoria, I am going to take this further, please contact me (message me) if you want to be part of this. The more people we have the better chance we can take it to a pro bono lawyer.
Unperfect way to let my car in their hands
Wasted my time, Use my car and make money with my car, write to them x 5 times, call them x 4 times, went to the office in Sydney x 1,, WHERE IS MY $1485 YOU OWE ME??. liers, untrue, WILL fight them till I get my money,,and others customers money,,Scam business,, they are making thousands of $$ with people cars.
- Car Owner
- Verified customer
Carhood is full of con people
Read this first! They are con people. I left my car with them for more than 10 months. As of now, no money, overdue penalty notice, car damage and broken things, a few missing things. Support is unhelpful! All emails and support tickets are ignored. We are filing a case to Fair Trading and Court now. Stay away from them.
Great price, but not so great car!
Great price, professionals staff etc.
Car was unroadworthy, very used condition. (seperated tread, rear Tyers) had to get it repaired during trip in country town. Overall not a good experience.
Horrible: They must be stopped with heavy fines. Class action is needed to bring them into the court
I left my car with carhood in Melbourne for 4 months. After I returned from overseas, found the car has been 88 days on road with more than 10,000 km on that 88 days. Also carhood had not done any service on the car like changing oils or filters. I picked up the car while foam from washing the car was on the body. After 30 days, they sent email that they should pay 900$ to me. After like 3 months and 12 emails , and three phone calls , a person named Jules , promised to accelerate payment to my account. So far nothing. I have taken the matter t...o Consumer Affair of victoria. I found some other people have been robbed in similar way. So we have contacted each other to open a class action against this doggy company. Stay away from this company. Do not rent or give cars to them. Sure the law will stop them. Contact me at alireza at sign tagrio.com to join our class action
Questions & Answers
Why this Carhood.com.au can not be log in, its this company broken?
We had some technical difficulties the past days which is why our site was down. It is already available now.
i notice you can answer questions ... answer positive feedback but when people ask about where our money is there are no longer answers ... yet you continue to takepeoples cars rent them out and receivfe money for them. WHERE ARE OUR PAYMENTS
How can I access the so called "web chat" which doesn't seem to be on the home page? (whether i am logged in or not - tried IE/FF/Chrome during 9-5) I have issues with the payments, fees and damage claim...
Emails are not getting answered, and calling them just get hung up and pointed to a "web chat" which i can't find.
Just wondering has anyone who rented their car to Carhood being paid?
I doubt any one got paid from carhood. Do not leave your car there at all. They just make money out of the car. Never pay you.
I have left my car there 3 times now and it hasn't been rented out so i cannot speak personally about not getting paid for rent however I have read a number of other reviews that claim they haven't been paid or had to wait a long time.
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