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Carhood
3.4 from 689 reviews · View Statistics

Reviews

1.2

18 reviews
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The worst car that gime me in a Rent a Car

published

They gave me the hired brand and model, Mazda 3 but it has been the worst car that I have been given in all my experience in Rent a Cars, very old, with 160,000km, full of scratches. The employees were very friendly, the service was fast and easy but the car was a shame.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Vehicle TypeMazda 3
Received Booked VehicleNo, I received a worse vehicle
1 comment
Carhood
Steven J.Carhood
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Erin B

Erin BSydney, NSW

THEIVES WHO DAMAGE PROPERTY

published

- Owe me thousands of dollars and I'm yet to see any of the money legally owed to me
- Damaged my car and failed to repair it properly
- Returned my car in horrible condition and unsafe to drive
- Staff DO NOT CARE about you or your car
- CARHOOD are professional thieves, liars and scammers!

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Received Booked VehicleNo, I received a worse vehicle
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Never again

published

Never again, old car, hidden charges, unclear business model (presented as traditional car rental agency on a car rental aggregator website), and now they hold AUD4,000 charge on my credit card without doing a joint inspection of the vehicle when I returned it. Horrendous.

Value for Money
Transparency
Customer Service
Vehicle Condition
Incentivised ReviewNo
Received Booked VehicleNo, I received a worse vehicle
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Emily

EmilySouth East Queensland, QLD

Atrocious service, atrocious value for money

published

Service is made unclear when booking. Absolutely atrocious service. Long, tedious pick up process. Ridiculously excessive toll fees (paid $50 to use $9 worth of tolls). For the same price could of gone with a reputable company with far more convenience and a better car. Absolutely never again

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Received Booked VehicleNo, I received a worse vehicle
2 comments
Carhood
Steven J.Carhood
Emily
Emily
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Car Crap, Customer Service Crap, Toll Fees Excessive....

published

Car was fully scratched, trims hanging off,rear bumper loose, seats stained, 165000 hard kms , brakes sounded like they were metal on metal, and a wobble at 100km per hour, oh , and 46 bucks billed to my card weeks later for 2 tolls that would normally be about 5 bucks worth, my advice, stay away, far far away

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Vehicle TypeToyota Camry
Received Booked VehicleNo, I received a worse vehicle
3 comments
Carhood
Steven J.Carhood

Hi Bradley,

I hope you are well. My apologies for the inconvenience. We will look into this, as we always make sure that the cars rented out are all road worthy. Thank you for your feedback.

Bradley m.
Bradley m.

OK, thanks Steven, please post the outcome after you. "look into it" I will be interested to hear the response.

Bradley m.
Bradley m.

CAR HOOD must be still looking into it by the looks, as no response yet but that what ive come to expect from CAR HOOD, again ONE STAR RATING..........

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Kath G.

Kath G.Queensland

If I didn't call a Taxi I'd still be sitting in the gutter.

published

One month on after the worst experience of my life and I still haven't heard from Carhood.
Completely unreachable in an emergency which left us over $600 out of pocket. Worst experience with any company in my life! Urgent requests for help still unanswered a month later! Live chat is not 'live chat' but a ticket service - no one ever responds. The emergency number directs you to -you guessed it- the live chat! If I could give negative 10 stars I would! Angry beyond belief at how this company left us stranded. Avoid at all costs!!

Transparency
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Received Booked VehicleNo, I received a worse vehicle
1 comment
Carhood
Steven J.Carhood
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Enrico N.

Enrico N.Sydney, NSW

  • 3 reviews
  • 4 likes

Carefull!!! Damage to car and no Payout, big Scam!!!!

published

I left my car with them for 6 weeks and on my return after many issues when dropping off and pick up I never got paid, they said they had no money and the new investor will pay. this was Christmas new yar 2018-2019, until today no money!
Please also see the Current Affair report and many complaints lodged with ACCC.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Received Booked VehicleNo, I received a worse vehicle
2 comments
Carhood
Steven J.Carhood
Enrico N.
Enrico N.

I did chat with them and they been told nothing. Don’t think payment outstanding since Feb and not it is September, that is 7 month.

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Justice Seeker

Justice SeekerSydney, NSW

Avoid them like the plague

published
Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Vehicle TypeMazda 3
Received Booked VehicleNo, I received a worse vehicle
2 comments
Carhood
Steven J.Carhood
Justice Seeker
Justice Seeker
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No Payment! Don't List Your Car!

published

Got my car back early March 2019, now is already Sept, 6 months ago... My car got damage at the back, cost $450 to fix. No car listed payment no car claim payment either. Email few times no reply; call up, they say only for pick up and drop off service; live chat, they say will get the payment pay as soon as possible but don't know when will get it. I think this company is bankrupt soon. Anyway to report them?

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Received Booked VehicleNo, I received a worse vehicle
1 comment
Carhood
Steven J.Carhood
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MrsP

MrsPSydney, NSW

Hidden charges, ridiculously short open hours, crappy cars!

published
Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Vehicle TypeMini Hatch Cooper
Received Booked VehicleNo, I received a worse vehicle
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It was ok

published

Need better face to face customer service. 1 head light was out and I was told to fix it myself because they didn’t have the time which I did not have the time to do hence why I hired a car in the first place. Upon returning the car the depot was not even made aware of me contacting them to report the faulty headlight.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Vehicle TypeVolvo XC60
Received Booked VehicleNo, I received a worse vehicle
1 comment
Carhood
Steven J.Carhood
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Katie

KatieSydney, NSW

  • 2 reviews
  • 1 like

Carhood - A sharing economy Nightmare!

published

I've been a customer since April last year, back in January this year after I picked up my car after listing with them for 2 weeks, I noticed a chip on my windscreen. They initially tried to tell me that it may have been there when I dropped off the vehicle, however after checking their check-in photos it was clear that my windscreen was not damaged when it was dropped off with them. So their claims manager - [Name Removed] has agreed to pay for the repair, I had the chip repaired in February and they said accounts will reimburse me accordingly, I have not received a dime since. Not to mention all the rental income that I should have received over the last 2 years.

[Irrelevent Content Removed]

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Received Booked VehicleNo, I received a worse vehicle
1 comment
Carhood
Steven J.Carhood
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Margaret

MargaretPerth, WA

Still Waiting for my Refund and Horrible Customer Service Hotline!

published
Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Received Booked VehicleNo, I received a worse vehicle
1 comment
Carhood
Steven J.Carhood
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Marissa W.

Marissa W.Greater Melbourne (Metropolitan), VIC

No payment

published

Carhood promised to pay within a month after getting my car back. No payment as yet. Called customer services many times, no response, always waiting for 'senior management team'. Contacted their accounts directly, told them I'm taking it to VCAT or to the papers, they said they can't do anything about it, without authorisation from the senior management team, no payment can be realised, and they are not allowed to share any contact detail from the senior management team.

To owner's in Victoria, I am going to take this further, please contact me (message me) if you want to be part of this. The more people we have the better chance we can take it to a pro bono lawyer.

Value for Money
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Received Booked VehicleNo, I received a worse vehicle
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Andrew

AndrewSydney, NSW

Unperfect way to let my car in their hands

published

Wasted my time, Use my car and make money with my car, write to them x 5 times, call them x 4 times, went to the office in Sydney x 1,, WHERE IS MY $1485 YOU OWE ME??. liers, untrue, WILL fight them till I get my money,,and others customers money,,Scam business,, they are making thousands of $$ with people cars.

Value for Money
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Received Booked VehicleNo, I received a worse vehicle
1 comment
Carhood
Steven J.Carhood
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Stan

StanSydney, NSW

  • 5 reviews
  • 8 likes

Carhood is full of con people

published

Read this first! They are con people. I left my car with them for more than 10 months. As of now, no money, overdue penalty notice, car damage and broken things, a few missing things. Support is unhelpful! All emails and support tickets are ignored. We are filing a case to Fair Trading and Court now. Stay away from them.

Value for Money
Customer Service
Vehicle Condition
Incentivised ReviewNo
Vehicle TypeToyota Corolla
Received Booked VehicleNo, I received a worse vehicle
1 comment
Stan
Stan

Guys, do not forget to complete this form:
https://docs.google.com/spreadsheets/d/1AaZ_ThPVZ9tQ76iGNKWO84wvM0kFoL45d4WuNiD0-po/edit?usp=sharing

They claimed that it is only three upset customers from A Current Affair..

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Scott. B.

Scott. B.Darling Downs, QLD

Great price, but not so great car!

published

Great price, professionals staff etc.
Car was unroadworthy, very used condition. (seperated tread, rear Tyers) had to get it repaired during trip in country town. Overall not a good experience.

Value for Money
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Received Booked VehicleNo, I received a worse vehicle
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Alireza

AlirezaGreater Melbourne (Metropolitan), VIC

Horrible: They must be stopped with heavy fines. Class action is needed to bring them into the court

published
Value for Money
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Received Booked VehicleNo, I received a worse vehicle
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Questions & Answers

yawang m.

yawang m.asked

Carhood

Why this Carhood.com.au can not be log in, its this company broken?

4 answers
Carhood
Steven J.Carhood

Dear Yawang,

We had some technical difficulties the past days which is why our site was down. It is already available now.

Herbie
Herbie

i notice you can answer questions ... answer positive feedback but when people ask about where our money is there are no longer answers ... yet you continue to takepeoples cars rent them out and receivfe money for them. WHERE ARE OUR PAYMENTS

yawang m.
yawang m.

how Long dose those carhood people own u peyment.

Tim

Timasked

Carhood

How can I access the so called "web chat" which doesn't seem to be on the home page? (whether i am logged in or not - tried IE/FF/Chrome during 9-5) I have issues with the payments, fees and damage claim...
Emails are not getting answered, and calling them just get hung up and pointed to a "web chat" which i can't find.

1 answer
John
John

you have to fill in your details when you see like a message box appear in tge bottom right of the screen . Good luck

Leone E.

Leone E.asked

Carhood

Just wondering has anyone who rented their car to Carhood being paid?

8 answers
Nalvith
Nalvith

I doubt any one got paid from carhood. Do not leave your car there at all. They just make money out of the car. Never pay you.

Russell
Russell

I have left my car there 3 times now and it hasn't been rented out so i cannot speak personally about not getting paid for rent however I have read a number of other reviews that claim they haven't been paid or had to wait a long time.

Vikki
Vikki

My car was rented out for 3 weeks in August 2018, so 1 year ago and still no payment! I would strongly discourage anyone from using this service to rent their car out.

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