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Carhood

Carhood (page 2 of 35)

Car Owner, Car Renter
3.4 from 689 reviews · View Statistics

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Darryl Dsouza

Darryl DsouzaSydney, NSW

  • 7 reviews
  • 1 like

Excellent price. Good service.

published

Didn't find another car for this price. The only issue I had was that when I called for the shuttle from the airport, nobody picked the call even when i tried 3 times over about 10 mins. And then I was picked about 25 mins later. All together it took 40 mins since I first tried to call to when I was picked up. Everything else was great.

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1 comment
Carhood
Steven J.Carhood

Dear Darryl,

Thank you for your feedback. We will look into improving our shuttle services to be able to give you the best service. Looking forward to your next trip with us!

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Perfect location for hire car

published

I am very happy with very good service
Good support to all time
Car conditions very nice
I like one of this drop car after business hours so no rush
I get deposit back 100% within 4 days
I give 5* I hired car for 3 days and it's very cheap price everything good

Thank you very much

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1 comment
Carhood
Steven J.Carhood

Dear Girish,

Thank you for your feedback. At Carhood, we aim to give you the best service possible. Looking forward to your next trip with us!

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The reviewer stated that an incentive was offered for this review

Cookie

CookieSouth East Queensland, QLD

  • 5 reviews
  • 1 like

Not very helpful

published

We had a booking via a third party for car hood.
I need to delay the return of the car until the evening. This couldnt be done - they couldnt even offer another vehicle even though we were willing to pay more for another car. They left us in the lurch. I was also not aware that this is basically Airbnb for cars. The reason they couldnt extend our rental time was because the owner wanted it back .
Thank goodness the original company I sourced the Carhood rental through were wonderful and sorted it out with SIXT, who have been great.

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2 comments
Carhood
Steven J.Carhood
Cookie
Cookie

Thank you.
It really was the first time we have ever encountered a car hire group that couldn't offer us anything at all, even when we were prepared to pay more.
Having your own fleet might remedy this.

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Unhappy

UnhappyGreater Melbourne (Outer), VIC

TERRIBLE!

published

We are still waiting to be paid $1000 16 months after hiring out our car. The customer service is a joke as they just keep repeating the same lies about being paid soon. There is no offical complaints department. There is no way to speak to or contact the finance department re payment owing. They wont redirect you to a manager. DO NOT RENT OUT YOUR CAR WITH CARHOOD IF YOU EXPECT PAYMENT!

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Great car. Friendly service

published

Loved the car - Subaru Liberty. Easy to drive and lots of room. The boot was extra large so plenty of room for luggage.
Service was great.
The only downside was that its hard to contact anyone for information.

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1 comment
Carhood
Steven J.Carhood

Hi Andrea,

Thank you for your feedback! We do strive to give the best service every time. We are looking into providing a better way for renters to be able to contact us 24/7. Looking forward to serving you again!

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Kerrie

KerrieNorth Queensland, QLD

Review

published

Car was what we booked and service was good. bond was returned the next day and everything went well. Probably only thing was we tried calling before 9am and the phone wasnt answered as we needed the address as our booking had their new address and they hadnt shifted there yet

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Carhood
Steven J.Carhood

Hi Kerrie,
Thank you for your feedback! We at Carhood aim to serve you the best possible way. Our apologies for the miscommunication with our address. We are always aiming to improve our system. We look forward to serving you again!

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Easy rental

published

Exceptional customer service, explained everything clearly, small economical car for driving around Melbourne, perfect for our needs. Shuttle service to and from airport, great driver, very friendly, helpful and courteous.

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Carhood
Steven J.Carhood

Hi Jok,

Thank you for your feedback! We do strive to give the best service every time. Looking forward to serving you again!

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Excellent service, great car, awesome price!

published

Pretty much all in my title - easy to communicate with, lovely people who picked us up from the airport and explained the rental t&c's to us, car was exactly as we'd been advised - super easy! My only suggestion would be to maybe offer renters the information that a service station is not too far from the drop-off point, just to make things even easier than they already were :-D

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Carhood
Steven J.Carhood

Hi E,

Thank you for your feedback! We do strive to give the best service every time. We will take note about informing renters on the nearest service station. Looking forward to serving you again!

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Very good car rental, but expensive tolls

published

Great little car, and a good price if you take the most basic car insurance (largest excess).
I discovered just before pickup that Carhood's management of tolls makes them expensive, so I had to drive through Brisbane's inner city bypass (which is slow) in order to avoid a hefty toll on the Gateway Bridge.

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1 comment
Carhood
Steven J.Carhood

Hi Graham,

Thank you for your feedback! We do strive to give the best service every time. In regards to tolls, you can opt for our Toll Cover for unlimited tolls and no admin fees. Looking forward to serving you again!

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Beware! Shonky business

published

I left my car with Carhood for 67 days and I can see from my account with them, that it was rented out over a dozen times. The car was returned to me, and there were a couple of minor issues... BUT nothing more than the criminal activity of earning money from renting out my car, then not paying me a cent.
I have now been chasing my money owed, for over a year.
I received an email from Carhood 5 months ago (in May 2019) about how excited they were to receive more funding from investors and promised to pay me within 4-6 weeks.
All up, it has now been over 14 months of promises... and I still have not been paid.
Please also check the Current Affair report and many complaints lodged with ACCC.

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Kyle O.

Kyle O.South East Queensland, QLD

Complete SCAM. Do not give them your vehicle!

published
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My experience ended in Tears

published

Do not use this company if you are arriving or departing outside there business hours!

A long, horrific story cut short . Our experience was the worse, especially with two children, one being as young as 10months old! Mark, the gentleman who we did see in person was great to us. But the company, their lack of information, follow up & communication had made me so mad.

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1 comment
Carhood
Steven J.Carhood

Hi Rika,

Thank you for your feedback and our apologies for the inconvenience. We are constantly doing our best to improve our system. Looking forward to serving you again.

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Lore

LoreSydney Surrounds, NSW

  • 6 reviews
  • 4 likes

HORRIBLE SCAMMERS AND THIEVES - BEWARE!!!

published
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Carhood
Steven J.Carhood
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Soulore S.

Soulore S.Sydney Surrounds, NSW

Horrible customer service and hidden fees BEWARE this company

published
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Soulore S.
Soulore S.
Carhood
Steven J.Carhood
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Emily

EmilySouth East Queensland, QLD

Atrocious service, atrocious value for money

published

Service is made unclear when booking. Absolutely atrocious service. Long, tedious pick up process. Ridiculously excessive toll fees (paid $50 to use $9 worth of tolls). For the same price could of gone with a reputable company with far more convenience and a better car. Absolutely never again

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Carhood
Steven J.Carhood
Emily
Emily
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Car Crap, Customer Service Crap, Toll Fees Excessive....

published

Car was fully scratched, trims hanging off,rear bumper loose, seats stained, 165000 hard kms , brakes sounded like they were metal on metal, and a wobble at 100km per hour, oh , and 46 bucks billed to my card weeks later for 2 tolls that would normally be about 5 bucks worth, my advice, stay away, far far away

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3 comments
Carhood
Steven J.Carhood

Hi Bradley,

I hope you are well. My apologies for the inconvenience. We will look into this, as we always make sure that the cars rented out are all road worthy. Thank you for your feedback.

Bradley m.
Bradley m.

OK, thanks Steven, please post the outcome after you. "look into it" I will be interested to hear the response.

Bradley m.
Bradley m.

CAR HOOD must be still looking into it by the looks, as no response yet but that what ive come to expect from CAR HOOD, again ONE STAR RATING..........

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Thursday Special

published

Service was prompt and effecient and found all the processes went very smoothly.
I did book a certain vehicle and found I received the same and it was a delight to drive and served our needs perfectly.
We used the vehicle for getting us around Melbourne for attending a funeral and visiting family and friends.

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1 comment
Carhood
Steven J.Carhood

Hi Brenton,

Thank you for your feedback. We do aim to give quality service. We hope to serve you again in your future travels. Thank you for choosing Carhood!

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Kath G.

Kath G.Queensland

If I didn't call a Taxi I'd still be sitting in the gutter.

published

One month on after the worst experience of my life and I still haven't heard from Carhood.
Completely unreachable in an emergency which left us over $600 out of pocket. Worst experience with any company in my life! Urgent requests for help still unanswered a month later! Live chat is not 'live chat' but a ticket service - no one ever responds. The emergency number directs you to -you guessed it- the live chat! If I could give negative 10 stars I would! Angry beyond belief at how this company left us stranded. Avoid at all costs!!

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Carhood
Steven J.Carhood
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Elizabeth

ElizabethTasmania

Value for money

published

We were picked up promptly. Informed of our responsibilities, the customer service was good.
The vehicle wasn't the one we expected but we were upgraded to a better car at no extra cost. We wer wuite happy.

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Carhood
Steven J.Carhood

Hi Elizabeth!

Thank you for your feedback! We do aim to give quality service each time. Thank you for choosing Carhood! We hope to serve you again!

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George H.

George H.Sydney Surrounds, NSW

Carhood renting out your car ... stay away !!!

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Page 2 of 35
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Questions & Answers

yawang m.

yawang m.asked

Carhood

Why this Carhood.com.au can not be log in, its this company broken?

4 answers
Carhood
Steven J.Carhood

Dear Yawang,

We had some technical difficulties the past days which is why our site was down. It is already available now.

Herbie
Herbie

i notice you can answer questions ... answer positive feedback but when people ask about where our money is there are no longer answers ... yet you continue to takepeoples cars rent them out and receivfe money for them. WHERE ARE OUR PAYMENTS

yawang m.
yawang m.

how Long dose those carhood people own u peyment.

Tim

Timasked

Carhood

How can I access the so called "web chat" which doesn't seem to be on the home page? (whether i am logged in or not - tried IE/FF/Chrome during 9-5) I have issues with the payments, fees and damage claim...
Emails are not getting answered, and calling them just get hung up and pointed to a "web chat" which i can't find.

1 answer
John
John

you have to fill in your details when you see like a message box appear in tge bottom right of the screen . Good luck

Leone E.

Leone E.asked

Carhood

Just wondering has anyone who rented their car to Carhood being paid?

8 answers
Nalvith
Nalvith

I doubt any one got paid from carhood. Do not leave your car there at all. They just make money out of the car. Never pay you.

Russell
Russell

I have left my car there 3 times now and it hasn't been rented out so i cannot speak personally about not getting paid for rent however I have read a number of other reviews that claim they haven't been paid or had to wait a long time.

Vikki
Vikki

My car was rented out for 3 weeks in August 2018, so 1 year ago and still no payment! I would strongly discourage anyone from using this service to rent their car out.

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