Reviewer Photos & Videos
Excellent price. Good service.
Didn't find another car for this price. The only issue I had was that when I called for the shuttle from the airport, nobody picked the call even when i tried 3 times over about 10 mins. And then I was picked about 25 mins later. All together it took 40 mins since I first tried to call to when I was picked up. Everything else was great.
Perfect location for hire car
I am very happy with very good service
Good support to all time
Car conditions very nice
I like one of this drop car after business hours so no rush
I get deposit back 100% within 4 days
I give 5* I hired car for 3 days and it's very cheap price everything good
Thank you very much
The reviewer stated that an incentive was offered for this review
Not very helpful
We had a booking via a third party for car hood.
I need to delay the return of the car until the evening. This couldnt be done - they couldnt even offer another vehicle even though we were willing to pay more for another car. They left us in the lurch. I was also not aware that this is basically Airbnb for cars. The reason they couldnt extend our rental time was because the owner wanted it back .
Thank goodness the original company I sourced the Carhood rental through were wonderful and sorted it out with SIXT, who have been great.
We are still waiting to be paid $1000 16 months after hiring out our car. The customer service is a joke as they just keep repeating the same lies about being paid soon. There is no offical complaints department. There is no way to speak to or contact the finance department re payment owing. They wont redirect you to a manager. DO NOT RENT OUT YOUR CAR WITH CARHOOD IF YOU EXPECT PAYMENT!
Great car. Friendly service
Loved the car - Subaru Liberty. Easy to drive and lots of room. The boot was extra large so plenty of room for luggage.
Service was great.
The only downside was that its hard to contact anyone for information.
Car was what we booked and service was good. bond was returned the next day and everything went well. Probably only thing was we tried calling before 9am and the phone wasnt answered as we needed the address as our booking had their new address and they hadnt shifted there yet
Exceptional customer service, explained everything clearly, small economical car for driving around Melbourne, perfect for our needs. Shuttle service to and from airport, great driver, very friendly, helpful and courteous.
Excellent service, great car, awesome price!
Pretty much all in my title - easy to communicate with, lovely people who picked us up from the airport and explained the rental t&c's to us, car was exactly as we'd been advised - super easy! My only suggestion would be to maybe offer renters the information that a service station is not too far from the drop-off point, just to make things even easier than they already were :-D
Very good car rental, but expensive tolls
Great little car, and a good price if you take the most basic car insurance (largest excess).
I discovered just before pickup that Carhood's management of tolls makes them expensive, so I had to drive through Brisbane's inner city bypass (which is slow) in order to avoid a hefty toll on the Gateway Bridge.
- Car Owner
- Verified customer
Beware! Shonky business
I left my car with Carhood for 67 days and I can see from my account with them, that it was rented out over a dozen times. The car was returned to me, and there were a couple of minor issues... BUT nothing more than the criminal activity of earning money from renting out my car, then not paying me a cent.
I have now been chasing my money owed, for over a year.
I received an email from Carhood 5 months ago (in May 2019) about how excited they were to receive more funding from investors and promised to pay me within 4-6 weeks.
All up, it has now been over 14 months of promises... and I still have not been paid.
Please also check the Current Affair report and many complaints lodged with ACCC.
Review collected in partnership with Carhood
Complete SCAM. Do not give them your vehicle!
I first decided to try this 'company' during a 2 week trip overseas from Brisbane n August 2019.
I thought to myself.. what a great idea, this is the airbnb of cars!
When I dropped my car off, a young guy turned up in a van to take us to the airport. You didn't look at all professional, wearing what appeared to be a dirty non-carhood tshirt. I overlooked this and the fact that he answered several calls without handsfree on route to the airport, because I thought they were minor in the scheme of things.
While overseas, carhood rented my car...for 4 days and when I checked their website it days I'd be getting a touch over $100. It was at this time I decided to check my toll history and discovered I'd be charged for tolls (via rego match because I had removed my eTag) that the renter had accumulated while using my vehicle.
My experience ended in Tears
Do not use this company if you are arriving or departing outside there business hours!
A long, horrific story cut short . Our experience was the worse, especially with two children, one being as young as 10months old! Mark, the gentleman who we did see in person was great to us. But the company, their lack of information, follow up & communication had made me so mad.
HORRIBLE SCAMMERS AND THIEVES - BEWARE!!!
I rented a car in August for a few days from Carhood in Sydney. when I picked it up they mentioned nothing of tolls and how to pay them. 2 months later they took $93.94 out of my account for 8 tolls which I estimate were worth around $20-$25. They gave no information about the tolls nor did they give any chance for me to pay them myself. When I wrote and asked for clarification they did not respond to my emails. I managed to talk to someone on their online chat form who just told me to write emails, which I did again and still not responded. I ...asked for evidence of the tolls and evidence of the extra charges they said they would sent it and never did. When I ask again they say that their accounting department is restructuring, which seems odd because when I look at all the online reviews of this company there are many people angry about poor customer service and hidden and exorbitant fees being charged. I have made official complaints to NSW Fair Trading and recommend all these other people on here do the same to shut these fools down
Horrible customer service and hidden fees BEWARE this company
Wasnt easy to pick up the car but could handle that. Then two months after was rented they took $94 from my account for <$25 worth of tolls. They didnt give a breakdown of the costs or fees and then claimed the fine print said they could do that but it still didnt add up even with that. Customer service was rude and difficult and unhelpful they refuse to talk on the phone and did not respond to email complaints. I will be going to fair trading and suggest the other complainants on here do the same
October 30th 2019 Update: BEWARE this compa...ny steals from your account and are now under investigation. UPDATE: carhood didnt provide any of the information or proof of their illegal charges and seems they have stolen from my account and looks like many other peoples. BEWARE do not sign any authority to charge your account with this company. Look all over the internet and the scale and scope of their rip-offs. Looks like it will go to tribunal to force them to repay the stolen money if not a class action is forming...
Atrocious service, atrocious value for money
Service is made unclear when booking. Absolutely atrocious service. Long, tedious pick up process. Ridiculously excessive toll fees (paid $50 to use $9 worth of tolls). For the same price could of gone with a reputable company with far more convenience and a better car. Absolutely never again
Car Crap, Customer Service Crap, Toll Fees Excessive....
Car was fully scratched, trims hanging off,rear bumper loose, seats stained, 165000 hard kms , brakes sounded like they were metal on metal, and a wobble at 100km per hour, oh , and 46 bucks billed to my card weeks later for 2 tolls that would normally be about 5 bucks worth, my advice, stay away, far far away
Service was prompt and effecient and found all the processes went very smoothly.
I did book a certain vehicle and found I received the same and it was a delight to drive and served our needs perfectly.
We used the vehicle for getting us around Melbourne for attending a funeral and visiting family and friends.
If I didn't call a Taxi I'd still be sitting in the gutter.
One month on after the worst experience of my life and I still haven't heard from Carhood.
Completely unreachable in an emergency which left us over $600 out of pocket. Worst experience with any company in my life! Urgent requests for help still unanswered a month later! Live chat is not 'live chat' but a ticket service - no one ever responds. The emergency number directs you to -you guessed it- the live chat! If I could give negative 10 stars I would! Angry beyond belief at how this company left us stranded. Avoid at all costs!!
Value for money
We were picked up promptly. Informed of our responsibilities, the customer service was good.
The vehicle wasn't the one we expected but we were upgraded to a better car at no extra cost. We wer wuite happy.
Carhood renting out your car ... stay away !!!
Stay away from this company!!! As many others had experienced the same problem, so did we ..... carhood capitalising on renting out your car, but never will pay you. When asking for payment, they keep coming up with all kinds of nonsense. It's not worth it. Us, living on the Central Coast, almost 2 hours drive to get to Carhood in Sydney, then they drop you off to the airport, which if fine, but when you get back they are always closed and you have to find a way to get back to pick up your car, meaning paying to get back by using a cab or an Ub...er. This is it for us ... never again we'll be using Carhood. Rather will pay for a shuttle bus to get to the airport and then will be picked up on return, no questions asked. It is not worth the headache with Carhood, who's customer service is ABSOLUTELY SHOCKING !!! Hardly ever get a response back on an email enquiry, and if you do, it takes more than a week!!! How professional is this?Don't get a third party using your car only for the sake of making a saving on airport parking! And not mentioning the fact if you end up getting a speeding fine (as we did), it is an absolute nightmare to sort it out so you wouldn't end up having to pay the fine. Carhood keeps their hand clean from incidents like speeding tickets. It's your responsibility, because you're the car owner !!!! Stay away from Carhood !!!! I know we will !
Questions & Answers
Why this Carhood.com.au can not be log in, its this company broken?
We had some technical difficulties the past days which is why our site was down. It is already available now.
i notice you can answer questions ... answer positive feedback but when people ask about where our money is there are no longer answers ... yet you continue to takepeoples cars rent them out and receivfe money for them. WHERE ARE OUR PAYMENTS
How can I access the so called "web chat" which doesn't seem to be on the home page? (whether i am logged in or not - tried IE/FF/Chrome during 9-5) I have issues with the payments, fees and damage claim...
Emails are not getting answered, and calling them just get hung up and pointed to a "web chat" which i can't find.
Just wondering has anyone who rented their car to Carhood being paid?
I doubt any one got paid from carhood. Do not leave your car there at all. They just make money out of the car. Never pay you.
I have left my car there 3 times now and it hasn't been rented out so i cannot speak personally about not getting paid for rent however I have read a number of other reviews that claim they haven't been paid or had to wait a long time.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.