Reviewer Photos & Videos
Add me to the list. They owe me $500 for renting out my car May to July 2019. I have used them before with no problems, but they are obviously having financial problems recently.
Good customer service, all the kinks were ironed out via email, instructions were simple and quite easy to follow, Payment was easy. And the Vehicle was exactly what I needed!
Excellent service would recommend and use again.
Collected from airport promptly and bond returned promptly. The car we received was exactly what I booked and met our families needs. We used the car for a holiday to visit family.
- Verified customer
used to be good, now terrible
changed address, did not inform google, did not really explicitly point it out on confirmation email.
Topped up fuel, went to old address, boom no place, have to go to new address 15km away, get a bit lost due to the stress and new location, by the time arrived (running late for flight now) told that the 1mm nodule of it being no longer on full means its not a full tank, charged $50 to fill up the extra 500ml of fuel? Keep in mind I budgeted to be at carport 3hr before international flight, it was the issue with changed location that affected...my time. Did not tell me and then charged me $50 for cleaning. Excuse me? Cleaning what, the interiors were clean, only thing they did was vacuum where the feet were. Make money off other people's capital, no customer service to speak of, its a company on the decline
Review collected in partnership with Carhood
I <3 Carhood!
Since discovering Carhood a few years ago I use them every time I go to Melbourne... Way more economical than any other transport option and always good service. I have never had a problem with a vehicle or charges.
Awaiting carhood payment for over 3 moths. Is this some fraudulent scheme car hood is running?
Extremely poor and a disappointed customer. I am waiting to be paid for over three months from carhood. When will I get paid? Is this some fraudulent scheme car hood is running?I left my car with car hood in may/June 2019 for 6 weeks. I am meant to be paid close to $300. When I called they said they waiting for funds and il will be paid soon. It's been 3 months since my call to them and haven't heard back since. They made money renting my car out. Is this a fraud company?
Very polite and helpful staff. Payment handled very well.
I was expecting a different car.
I used to car to attend to a three day conference. Everything was fine. After all i was satisfied.
Car was not at the airport ready to be picked up, had to catch an Uber for 10 minutes to the location where the car was.
The keys where in a lock box which was fine.
Great service and staff
Super easy process, wonderful staff who went out of their way to accommodate me and my partner. Great service, and was picked up and dropped off at the airport promptly. Would book again without any hesitation. Highly recommended.
Carefull!!! Damage to car and no Payout, big Scam!!!!
I left my car with them for 6 weeks and on my return after many issues when dropping off and pick up I never got paid, they said they had no money and the new investor will pay. this was Christmas new yar 2018-2019, until today no money!
Please also see the Current Affair report and many complaints lodged with ACCC.
I use Carhood for the reasonable pricing all the time
The Team in Brisbane are great. However I dont think its fair to keep changing where their office/dropoff is. I couldn't find where to park the car when I dropped back. Not the Brisbane Team's fault but luckily I had a mobile phone number in my phone and was able to call them after hours, at 3pm to find out where the cars were to be dropped off. There was no signage wasn't there because they were in transition. I realise the Head Office is responsible for their office. Also when the hours are cut short it means you need to uber to the airport, with the extra cost you can also weigh that up and get a car from the airport.
Good cheap vehicle hire
Used car for running around and visiting hospital within the Sutherland shire. Would definitely use again. Only criticism is car smelt stale. Like someone had carried fried food in it
October 2nd 2019 Update: Great car
The service was great. I would of used it the next time I hired except your hours of operation were not convenient. The staff are friendly but when someone is flying in or out it's hard to organise a taxi to or from depot to airport when depot is closed
Brilliant !!! Highly Recommend !!
We hired our car through Carhood for 2 days in Brisbane withe the family and they were superb . Customer Service was second to none !! We got a free upgrade to a larger newer vehicle for free . No hassles , no problems . The smoothest car hiring process I have ever experienced
Will be back and will definitely use them again.
Avoid them like the plague
Before I had even stepped out of the car on returning it, they said I had caused damage without even checking any records. It felt like a complete set up.
When I tried to go through it with them they acted as I if I was the crook when every step has shown their behaviour to lack transparency, honesty, ethical let alone best practice.
They had already tried to prevent a cancellation contrary to the clearly written statement of free cancellation on the booking confirmation.
They make it impossible to deal on the phone and only have web chat and ...
they never pay you and they don't take care your car at all
I traveled oversea for a long time and they never pay me for leasing out my car. It's been for a few months. They did not take care my car and I am paying for damage out of my own pocket.
No Payment! Don't List Your Car!
Got my car back early March 2019, now is already Sept, 6 months ago... My car got damage at the back, cost $450 to fix. No car listed payment no car claim payment either. Email few times no reply; call up, they say only for pick up and drop off service; live chat, they say will get the payment pay as soon as possible but don't know when will get it. I think this company is bankrupt soon. Anyway to report them?
They don’t pay
I left my car with them for a year while I was overseas. I picked it up in December 2018. 10 months and many emails later and I still have not been paid. Their customer service online chat could not tell me when I will get paid and the accounts email address they refer you to does not respond.
Eco friendly Carshsre
Reasonably simple and very cost effective car rental for multiple short distance commutes. It is a great example of the gig economy and conventional business intersecting to reduce consumer pricing sustainably.
No payment after car was rented out
Share my Car and it was rented out for 4 days and i have not received payment. Its almost 2 months now . You cannot call and speak t ok anyone because they direct everycall to a live chat. Did a Livechat with them abd their response was they are still trying to sort out a payment glitch in their system . They also said something about using the funds they receive for other expenses first. Its an absolute scam . They make use of your car to make money , give u free airport parking , promise you 25% but give u nothing .
Nice people, smooth experience on pick up and drop off. Perhaps be a little more clear on the trade-offs for toll payments. The car had some mileage but ran great.
Questions & Answers
Why this Carhood.com.au can not be log in, its this company broken?
We had some technical difficulties the past days which is why our site was down. It is already available now.
i notice you can answer questions ... answer positive feedback but when people ask about where our money is there are no longer answers ... yet you continue to takepeoples cars rent them out and receivfe money for them. WHERE ARE OUR PAYMENTS
How can I access the so called "web chat" which doesn't seem to be on the home page? (whether i am logged in or not - tried IE/FF/Chrome during 9-5) I have issues with the payments, fees and damage claim...
Emails are not getting answered, and calling them just get hung up and pointed to a "web chat" which i can't find.
Just wondering has anyone who rented their car to Carhood being paid?
I doubt any one got paid from carhood. Do not leave your car there at all. They just make money out of the car. Never pay you.
I have left my car there 3 times now and it hasn't been rented out so i cannot speak personally about not getting paid for rent however I have read a number of other reviews that claim they haven't been paid or had to wait a long time.
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