Reviewer Photos & Videos
Super excellent company to recommend friends to try. Everything that I needed, it went so well with the service supported. Got the same vehicle I hired and at the good time. The bond handle went very perfect.
Overall a good expereince
Good price for the car, car was great and drove well.
Person picking us up and dropping us off from the airport was quiet, not the best customer service, and location of the car for the drop off and pick up was a warehouse which made it feel a bit dodgy.
Car was good. Some improvements suggested with service
The VW Golf was good at base rate. After adding on insurance it became similar to other car rentals. The options for tolls was very frustrating. Can't just get the tolls charged to you like a normal car rental. Have to purchase a package or risk paying cost of tolls plus $38 admin fee. This was a problem for me when I accidentally went through a toll because I missed an exit. The Carhood office closed at 5pm which was a challenge for me, I couldn't get there in time. So I had to get a taxi to the airport from the Carhood depot. Overall the busi...nesss model is good but I found for the cost and inconvenience it may be better to get a car via normal car rental place. Have to pay a deposit also which gets refunded. Took a long time to get the paperwork done at the office and there were a few people to get though.
Let's go public with this
Carhood have not paid out on our car hire and tolls used over a yr ago. I think it is necessary to on national television to hold them accountable. I am contactable and happy to arrange
Perfect sized car
Good customer service
Yes bond was handled well
Yes we got the same vehicle that we booked
Personal travel and yes it met our needs as we only travelled around Ballarat and into Melbourne
We hired a small car for just the 2 of us.
It went really well. We drove it all weekend it was excellent on fuel. We would definitely hire again.
Great service and friendly team!
It is a great service to use. Thank you so much! Car was perfect. Perfectly clean. And all team members I spoke to on the phone or face to face where lovely.
There where a couple of things.
1. The tolls fee, we had the car for 4 days but only needed toll pass for 2 days yet had to pay for all 4days. (We didn’t end up using that option as the price ended up very expensive for no reason).
2. Opening time of the warehouse on a weekday. Please look at the time your warehouse opens on a weekday. 9am is extremely late when people are traveling. W...
Perfect in ever way!
Accommodating in every way! Effortless collection and drop off to the airport, the car was spotless and exactly as quoted. I will use Carhood again I’m the future and recommend them for your rental needs.
Really excellent and hassle free service!
Excellent customer service.
Although the Brisbane airport rental service is off site, the staff were so efficient and prompt in collecting me from the airport and return instructions were easy!
I was disappointed upon signing for the car was only told then that the office would not be open when I returned the car.
I did not fill the fuel as I was late , totally my fault , and after not paying a toll I asked that I could charge the toll to my account and received an Email from your company that my request was being reviewed and have heard no more.
Disappointed that I couldn’t talk to somebody live.
Right at the moment I don’t feel I would use Carhood again but I hope somebody would get in touch and change my mind.
Yours faithfully Lindsay Fawns
From the first phone call as I walked out of the airport I was impressed with the attitude and professionalism of the people I spoke to. The gentleman who drove the bus and picked me up was absolutely fantastic, such a positive bloke.
The car I booked was clean and tidy albeit a little older than I expected but nonetheless clean and tidy.
I only had a short trip and the car performed as well as I would have expected, definitely no complaints. I have already informed my staff to utilise the services of Car Hood when they next visit Melbourne.
- Car Renter
- Verified customer
Everything was perfect
Custom service, the car, the shuttle to the airport : perfect. I have no complain about the company. The reception was good, they gave us explanations about insurances. As we don't speak english fluently they took time to explain us the contract, the tolls, the insurances. The vehicule was the one I've booked, the good size but not the gearbox (I've booked a manual one, not an automatic, but it doesn't really matter). We booked ahead this car for a 10 days trip around this amazing land (Victoria : great Ocean Road and Melbourne).
Extremely poor customer service
I booked a car through Carhood for a three day trip in Victoria. After being taken from the airport to the office I was told:
1. The shuttle does not operate on Sunday night , so I would have to catch a taxi once I dropped the car off
2. They were moving offices over the weekend and I would have to drop the car back at the new location.
I expressed that it would have been helpful to have been told this on booking. One of the reasons that I booked Carhood was to save money - although it was not alot - so an additional taxi ride would've been f...actored in. On returning the car I find the new location is quite far from Melbourne airport in an industrial area I would not choose to go to on my own without company in the evening. I could not find an open petrol station to fill the car. The taxi ride to the airport cost me an additional $30. I was very unhappy and when I rang the next day (I had to call twice as no-one returned my call) I was told that the shuttle hours were in the fine print, and that the taxi difference was only $10. No apology, concern or basic customer service. Never again
Carhood avoiding taking responsibility for damage to my car
I was very happy with this service the first 2 times I used it BUT when I picked my car up in June after an overseas trip I discovered on the trip back home that the manufacturer installed sunroof was not working properly.
I called the Sydney location where I had left my car and the manager claimed to have no knowledge of the problem and said to send an email to customer support. I did that and received a reply email that someone would respond in 2 business days. After 30 days I sent an email asking when someone would respond. I sent another e...
Do Not Use This Company Ever
Do not leave your car at carhood !!!!
No payments for your car!!!
I left my car with Carhood Melbourne for 30 days. The car was rented out 21 days and had done 3409Km during the period. After many follow ups I'm still waiting for the payment. I was told that company has cash flow issues and will be paid soon. Now they even don't reply my emails.
Even if they pay you ( Which I doubt ) It's not worth,
My car was rented out for 21 days and had done 3409K. My earning statement says that I get $250 for it. That is less that $12 per day and 0.07 cents per KM. Its not worth.
Hidden charges, ridiculously short open hours, crappy cars!
I thought l would go with them as their 'day rate' was cheaper than most others, especially from the suppliers at the airport - BIG MISTAKE!
1. They are 20 mins from Melbourne airport, that is after waiting 20 mins to be picked up by their shuttle bus.
2. They charge, wait for it, $40 ADMIN FEE if you at going to use tolls. That is on top of the tolls! You can select the $17 per day coverage but that doesn't work out to be cheaper in my case at all!
3. The mini l loaned had a tire warning light soon after we left, called them and they said it...
CARHOOD IS UNFAIR
Carhood are not fair and reasonable. I returned the vehicle with a full tank of fuel. They charged me a fee of $50 to put an additional $3 worth of fuel in the tank. I supplied photos of the gauge which in my opinion is was full, and the photo of the receipt of $40.00 for fuel. You cannot call them, to discuss, they do not reply to your emails.
I DO NOT RECOMEND USING CARHOOD.
- Car Owner
- Verified customer
My car was stolen while rented out. 10 months later they still owe me $3.5k
I left my car with Carhood while I was travelling overseas. During the trip they informed me my car had been stolen while being rented out.
It's been a nightmare to get hold of them. They still owe me their insurance excess ($3000) and my owner earnings ($500).
Terrible customer service, case manager changed over this period of time, CEO made an excuse statement promising payments would resume within 4 to 6 weeks. It's been more than 2 months since this statement.
They don't take phone requests anymore, you get redirected to a live chat on their website. But the chat is not "live anymore". It's just a gateway to a generic email, with a not followed-up promise to get back to me within 2 business days.
Avoid at all cost.
- Car Renter
- Verified customer
Got stung $360 for a minor repair was only picked up a one day after I returned the car
On the last and final occasion I used carhood, my (fully insured) vehicle was checked for damage on return and ok'd. A day later I was informed there was a mark (see the image they send me: it looks like a stone chip) on the door and they were withholding my $500 deposit.
This what the insurance company wrote to me:
"We have been advised by Carhood Brisbane that the vehicle you recently returned from rent sustained new damage during your rental period. The damage is located on the driver's door. Please see attached photo.
"For this reason we...
Beware - They do not pay the vehicle owner!!!
They owe me a lot of money. Despite follow-up they have not paid me at all for the last 3 times they rented my car out. On top I got saddled with toll fees and an Uber fare for pickup which they said they would refund. It's frustrating to read good reviews from renters who are using cars from people like me without Carhood paying for them!!
Questions & Answers
Why this Carhood.com.au can not be log in, its this company broken?
We had some technical difficulties the past days which is why our site was down. It is already available now.
i notice you can answer questions ... answer positive feedback but when people ask about where our money is there are no longer answers ... yet you continue to takepeoples cars rent them out and receivfe money for them. WHERE ARE OUR PAYMENTS
How can I access the so called "web chat" which doesn't seem to be on the home page? (whether i am logged in or not - tried IE/FF/Chrome during 9-5) I have issues with the payments, fees and damage claim...
Emails are not getting answered, and calling them just get hung up and pointed to a "web chat" which i can't find.
Just wondering has anyone who rented their car to Carhood being paid?
I doubt any one got paid from carhood. Do not leave your car there at all. They just make money out of the car. Never pay you.
I have left my car there 3 times now and it hasn't been rented out so i cannot speak personally about not getting paid for rent however I have read a number of other reviews that claim they haven't been paid or had to wait a long time.
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