Reviewer Photos & Videos
Beware - They do not pay the vehicle owner!!!
They owe me a lot of money. Despite follow-up they have not paid me at all for the last 3 times they rented my car out. On top I got saddled with toll fees and an Uber fare for pickup which they said they would refund. It's frustrating to read good reviews from renters who are using cars from people like me without Carhood paying for them!!
It was ok
Need better face to face customer service. 1 head light was out and I was told to fix it myself because they didn’t have the time which I did not have the time to do hence why I hired a car in the first place. Upon returning the car the depot was not even made aware of me contacting them to report the faulty headlight.
Smooth process and great staff
Price got us through the door but the excellent staff made it a pleasure from airport shuttle to car collection. No shuttle available on Sunday afternoon the only issue. Drop off point in industrial area could be a concern for single people outside normal hours.
A Good Result
Everything was handled professionally and courteously by competent staff. The car provided was ideal for the city travel and was comfortable for travel for long periods. The service will be used again.
Fantastic car rental
Smooth and stress free operation and friendly staff. Will be using your company again. Vehicle in great condition and my bond refunded the next day. Thanks again Carhood for everything.
Prompt, friendly and professional service from Mark and Angela and a quick refund of our rental deposit. Easy pick-up and drop-off at the airport - probably quicker (and certainly cheaper) than waiting in line at the big airport car rental places. Great experience.
They owe me lots of money.
I give them one star because in the past they have been okay. BUT as somebody who rents out a car with them they owe me alot of money and don't respond to my emails. I am considering taking them to VCAT.
Was all good until I got the Toll Bill
Everything leadinh up to the hire, and during the hire was great. Was told I'd be billed for tolls 4-6 weeks later, was told should be between $5-$10, got billed 4 times to a total of $75.
Have tried emailing, website chat, calling, and had no result, no answer from email and the chat guy said they'll look into it.
Great customer service
Everything went smoothly from start to finish
Great guys in Melbourne office
Car was great
Prompt pick up would definitely use again
Had a mix up with car with GPS but sorted it out no problem
The car was good, but I was required to make a huge deposit,
Everything went good. They were respectful, all the payments were successfully processed, vehicle good, only 2 things that would discourage me for next time: 4k on bond (that is too much) and no lift back.
Easy and multiple efficient
Pick up at airport and car pick up smooth and efficient. Customer service representative great and knowledgeable. Vehicle upgrade more than expected and more than met our needs and nicely cleaned.
Excellent service and my first choice for car rental from now on
Vehicle was great. Clean and well maintained. Staff were extremely helpful with my late arrival and made it really simple for me to return the car. Looking forward to next visit
- Car Renter
Great Team and reliable service
Mark, Angela and the team went out of their way to make sure all went well with my rental. I would not hesitate in renting from Carhood again. Recommended for a very reasonably priced car rental and friendly service.
Great customer service. Will use them again
The team in Sydney were great to deal with and the process was easy. I received my bond back quickly. We will use again and I have recommended them to friends and family
Great concept - poor business model
I had 2 cars with CarHood. Overall, the relationship was good. In Apri and June 2018, 2 cars were written off, plus I had 3 fines. The first write off went smoothly and I received the insurance payout within 6 weeks. I had trouble getting insurance money for the second car. CarHood continually made excuses as to why they could not pay me my incurance payout even though the insurance company had paid CarHood the claim money of $13,750.
I assume CarHood were using my insurance money to support their cash flow needs. I did eventually receive my i...
- Car Owner
Everything perfect except for not being paid
Im disappointed that my payment that was due at the end of May 2019 (for a car let out in April 2019) is yet to be paid out. I know their point of having issues with funding, but it's not fair to be told that afterwards. In all fairness the experience in handing the car to them, getting it back in an immaculate state and communications, were all great. There was even a speeding fine that was simple to nominate Carhood and not worry about. If anything I am appreciative of how well it works and how courteous the staff at Melbourne Airport were. But at the end of the day I didn't get paid yet for the use of my car and that is upsetting.
simply I gave my car to Carhood in April 2018 and got back after 42 days Still trying to get my payment of 250 AUD,more than 1 year. on their website there is fake rating allways check google or ask anyone who gave car to them
Value for money, recommended if you want a budget rental.
Customer service is great.
Handled well for the bond and other payment.
Vehicle changed but got an email notification.
I use the vehicle for site seeing, it quite meet my needs.
Great "newbie" in terms of Car rental
I had no idea how this uber-style concept in car rentals worked but was willing to have a go. It was a stress-free and a fantastic experience. I will certainly try this again. From the time we were picked up from the airport to delivery of our car to having our bond returned, it was so efficient.
Their insurance doesn't cover everything
After going through the insurance section carefully, I finally agreed to share my car with Carhood over Christmas New Year 2018 / 19.
According to Carhood:
"For ultimate peace of mind, we've got you covered. Car owners are protected up to $35,000,000 AUD with the Carhood insurance guarantee"
In case of an accident / damage, Carhood would notify me within 24 hours.
None of the above is true - even if you delve into the t&cs on site: https://www.carhood.com.au/faq
My car was damaged due to hailstones and carhood never notified me of the dama...ge. To make matters worse, they refused to cover the cost even though they offer "$35m peace of mind insurance". Even worse, they never answered my calls and would only reply by email. When I asked them to cover the cost of my excess ($750), again they refused so this whole debacle means I'm currently without a car for 4-6 weeks while insurance company repairs it. As a father of 2 and someone that drives to work - this company has left me stranded. To be clear, they said that the insurance doesn't cover "weather damage". What an absolute joke!
Questions & Answers
Why this Carhood.com.au can not be log in, its this company broken?
We had some technical difficulties the past days which is why our site was down. It is already available now.
i notice you can answer questions ... answer positive feedback but when people ask about where our money is there are no longer answers ... yet you continue to takepeoples cars rent them out and receivfe money for them. WHERE ARE OUR PAYMENTS
how Long dose those carhood people own u peyment.
How can I access the so called "web chat" which doesn't seem to be on the home page? (whether i am logged in or not - tried IE/FF/Chrome during 9-5) I have issues with the payments, fees and damage claim...
Emails are not getting answered, and calling them just get hung up and pointed to a "web chat" which i can't find.
you have to fill in your details when you see like a message box appear in tge bottom right of the screen . Good luck
Just wondering has anyone who rented their car to Carhood being paid?
I doubt any one got paid from carhood. Do not leave your car there at all. They just make money out of the car. Never pay you.
I have left my car there 3 times now and it hasn't been rented out so i cannot speak personally about not getting paid for rent however I have read a number of other reviews that claim they haven't been paid or had to wait a long time.
My car was rented out for 3 weeks in August 2018, so 1 year ago and still no payment! I would strongly discourage anyone from using this service to rent their car out.
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