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Carhood
3.4 from 689 reviews · View Statistics

Reviews

  • Value for Money
    4.8 (16)
  • Transparency
    4.4 (12)
  • Customer Service
    4.5 (16)
  • Booking Process
    4.5 (13)
  • Vehicle Condition
    4.2 (16)
  • Received Booked Vehicle
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Darryl Dsouza

Darryl DsouzaSydney, NSW

  • 7 reviews
  • 1 like

Excellent price. Good service.

published

Didn't find another car for this price. The only issue I had was that when I called for the shuttle from the airport, nobody picked the call even when i tried 3 times over about 10 mins. And then I was picked about 25 mins later. All together it took 40 mins since I first tried to call to when I was picked up. Everything else was great.

Value for Money
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1 comment
Carhood
Steven J.Carhood

Dear Darryl,

Thank you for your feedback. We will look into improving our shuttle services to be able to give you the best service. Looking forward to your next trip with us!

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Great car. Friendly service

published

Loved the car - Subaru Liberty. Easy to drive and lots of room. The boot was extra large so plenty of room for luggage.
Service was great.
The only downside was that its hard to contact anyone for information.

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1 comment
Carhood
Steven J.Carhood

Hi Andrea,

Thank you for your feedback! We do strive to give the best service every time. We are looking into providing a better way for renters to be able to contact us 24/7. Looking forward to serving you again!

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Kerrie

KerrieNorth Queensland, QLD

Review

published

Car was what we booked and service was good. bond was returned the next day and everything went well. Probably only thing was we tried calling before 9am and the phone wasnt answered as we needed the address as our booking had their new address and they hadnt shifted there yet

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1 comment
Carhood
Steven J.Carhood

Hi Kerrie,
Thank you for your feedback! We at Carhood aim to serve you the best possible way. Our apologies for the miscommunication with our address. We are always aiming to improve our system. We look forward to serving you again!

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Very good car rental, but expensive tolls

published

Great little car, and a good price if you take the most basic car insurance (largest excess).
I discovered just before pickup that Carhood's management of tolls makes them expensive, so I had to drive through Brisbane's inner city bypass (which is slow) in order to avoid a hefty toll on the Gateway Bridge.

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Transparency
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1 comment
Carhood
Steven J.Carhood

Hi Graham,

Thank you for your feedback! We do strive to give the best service every time. In regards to tolls, you can opt for our Toll Cover for unlimited tolls and no admin fees. Looking forward to serving you again!

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Thursday Special

published

Service was prompt and effecient and found all the processes went very smoothly.
I did book a certain vehicle and found I received the same and it was a delight to drive and served our needs perfectly.
We used the vehicle for getting us around Melbourne for attending a funeral and visiting family and friends.

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Transparency
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1 comment
Carhood
Steven J.Carhood

Hi Brenton,

Thank you for your feedback. We do aim to give quality service. We hope to serve you again in your future travels. Thank you for choosing Carhood!

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Elizabeth

ElizabethTasmania

Value for money

published

We were picked up promptly. Informed of our responsibilities, the customer service was good.
The vehicle wasn't the one we expected but we were upgraded to a better car at no extra cost. We wer wuite happy.

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1 comment
Carhood
Steven J.Carhood

Hi Elizabeth!

Thank you for your feedback! We do aim to give quality service each time. Thank you for choosing Carhood! We hope to serve you again!

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Linda Pasfield

Linda PasfieldTasmania

  • 2 reviews

I use Carhood for the reasonable pricing all the time

published

The Team in Brisbane are great. However I dont think its fair to keep changing where their office/dropoff is. I couldn't find where to park the car when I dropped back. Not the Brisbane Team's fault but luckily I had a mobile phone number in my phone and was able to call them after hours, at 3pm to find out where the cars were to be dropped off. There was no signage wasn't there because they were in transition. I realise the Head Office is responsible for their office. Also when the hours are cut short it means you need to uber to the airport, with the extra cost you can also weigh that up and get a car from the airport.

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1 comment
Carhood
Steven J.Carhood

Hi Linda! Thank you for choosing Carhood! We apologise for the inconvenience in finding our drop-offs but rest assured that we are working to serve you better. We are looking forward to when you will book with us again. Cheers!

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Prue B

Prue BGreater Melbourne (Inner), VIC

  • 2 reviews

Good cheap vehicle hire

published

Used car for running around and visiting hospital within the Sutherland shire. Would definitely use again. Only criticism is car smelt stale. Like someone had carried fried food in it

October 2nd 2019 Update: Great car

The service was great. I would of used it the next time I hired except your hours of operation were not convenient. The staff are friendly but when someone is flying in or out it's hard to organise a taxi to or from depot to airport when depot is closed

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1 comment
Carhood
Steven J.Carhood

Thank you for choosing Carhood Prue! Our technicians work hard to make sure our cars are newly washed inside and outside as well as vacuumed. We will definitely make sure that next time, your rental will have that "new car" smell :)

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Eco friendly Carshsre

published

Reasonably simple and very cost effective car rental for multiple short distance commutes. It is a great example of the gig economy and conventional business intersecting to reduce consumer pricing sustainably.

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1 comment
Carhood
Steven J.Carhood
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Overall a good expereince

published

Good price for the car, car was great and drove well.
Person picking us up and dropping us off from the airport was quiet, not the best customer service, and location of the car for the drop off and pick up was a warehouse which made it feel a bit dodgy.

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Carhood
Steven J.Carhood
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Melissa Bush

Melissa BushSouth East Queensland, QLD

  • 2 reviews

Perfect sized car

published

Good customer service
Yes bond was handled well
Yes we got the same vehicle that we booked
Personal travel and yes it met our needs as we only travelled around Ballarat and into Melbourne

Incentivised ReviewNo
1 comment
Carhood
Steven J.Carhood
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Great service and friendly team!

published
Value for Money
Transparency
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1 comment
Carhood
Steven J.Carhood
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Surprisingly pleased!

published

From the first phone call as I walked out of the airport I was impressed with the attitude and professionalism of the people I spoke to. The gentleman who drove the bus and picked me up was absolutely fantastic, such a positive bloke.
The car I booked was clean and tidy albeit a little older than I expected but nonetheless clean and tidy.
I only had a short trip and the car performed as well as I would have expected, definitely no complaints. I have already informed my staff to utilise the services of Car Hood when they next visit Melbourne.

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1 comment
Carhood
Steven J.Carhood
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A Good Result

published

Everything was handled professionally and courteously by competent staff. The car provided was ideal for the city travel and was comfortable for travel for long periods. The service will be used again.

Incentivised ReviewNo
Received Booked VehicleYes
1 comment
Carhood
Steven J.Carhood
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Value for money, recommended if you want a budget rental.

published

Customer service is great.
Handled well for the bond and other payment.
Vehicle changed but got an email notification.
I use the vehicle for site seeing, it quite meet my needs.

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Transparency
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Carhood
Steven J.Carhood
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The reviewer stated that an incentive was offered for this review

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Carolyn Larsen

Carolyn LarsenCentral West, NSW

  • 2 reviews

Great customer service

published

Their customer service couldn't be faulted, my only complaint would be that they were quite a way from the airport, and we wasted a lot of time getting to and from the airport.

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Carhood
Steven J.Carhood
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Friendly, helpful service

published

Customer service was friendly and obliging. The car was what I expected & it was fine. Great to be dropped off at the airport by a happy, friendly person. I will recommend this service to others.

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Carhood
Steven J.Carhood
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Farhatullah Hashimi

Farhatullah HashimiGreater Melbourne (Outer), VIC

Good customer service but the car charging port wrecked my life.

published

The charging port was not working and it wrecked my life. Customer service was very good and it was cheap.
I recommend to others this company as well.
Thank you all.

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Carhood
Steven J.Carhood
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Extremely helpful

published

We have no experience with hiring at this stage, but have shared our car for hire. It has been well taken care of and is so helpful to be taken where you need to go before a holiday. On return, a lovely clean car awaits to just drive away. Any profit from having loaned out the car is a wonderful bonus.

1 comment
Carhood
Steven J.Carhood
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Chris

ChrisSouth East Queensland, QLD

  • 2 reviews

A perfect way to start and end a great holiday!

published

We haven't hired a car from Carhood as yet but several times we've shared our cars for hire! Everything has been great and to then come home and get an email telling you the little extra profit you've made with the hire puts a smile on your face and it may have paid for that night out on the town whilst away!

1 comment
Carhood
Steven J.Carhood
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Questions & Answers

yawang m.

yawang m.asked

Carhood

Why this Carhood.com.au can not be log in, its this company broken?

4 answers
Carhood
Steven J.Carhood

Dear Yawang,

We had some technical difficulties the past days which is why our site was down. It is already available now.

Herbie
Herbie

i notice you can answer questions ... answer positive feedback but when people ask about where our money is there are no longer answers ... yet you continue to takepeoples cars rent them out and receivfe money for them. WHERE ARE OUR PAYMENTS

yawang m.
yawang m.

how Long dose those carhood people own u peyment.

Tim

Timasked

Carhood

How can I access the so called "web chat" which doesn't seem to be on the home page? (whether i am logged in or not - tried IE/FF/Chrome during 9-5) I have issues with the payments, fees and damage claim...
Emails are not getting answered, and calling them just get hung up and pointed to a "web chat" which i can't find.

1 answer
John
John

you have to fill in your details when you see like a message box appear in tge bottom right of the screen . Good luck

Leone E.

Leone E.asked

Carhood

Just wondering has anyone who rented their car to Carhood being paid?

8 answers
Nalvith
Nalvith

I doubt any one got paid from carhood. Do not leave your car there at all. They just make money out of the car. Never pay you.

Russell
Russell

I have left my car there 3 times now and it hasn't been rented out so i cannot speak personally about not getting paid for rent however I have read a number of other reviews that claim they haven't been paid or had to wait a long time.

Vikki
Vikki

My car was rented out for 3 weeks in August 2018, so 1 year ago and still no payment! I would strongly discourage anyone from using this service to rent their car out.

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