As of August 1st, 2019, Carlisle Homes is offering each reviewer a $100 E-gift Card to their customers to encourage them to write a positive or a negative review. It is possible that reviews were written by customers who received such a reward. Previous Incentives: From September 5th, 2018 until July 31st, 2019 a $100 Visa Universal Gift Card for a positive or negative review.
The design of the home is perfect for me. I found the communication at the selling and colour stage much more customer friendly than the build stage and felt there was no personal touch at the end stage of the build.
The end quality was good though it was disappointing to have handover occur before the water was connected to the home. The outside brick work and fire seals were also disappointing.
Now that we have finished building with Carlisle Homes I can now honestly write this review based on my entire experience. Not straight after the color selection when we were encouraged to complete a positive review with a $100 eftpos card as a reward. Color selection was perfect. From the start through to the end product Im not satisfied with a lot of things. From reverse building where plasterboards were hung before the actual building is water tight to having to put up with squeaky floor and stairs. The overall workmanship is below avera...ge. Nails are going everywhere but not where it meant to be. Even paces where it meant to be nailed were entirely neglected. Instead of using two nails they just used one nail just to save cost. If I were to build again I wont use Carlisle Homes and neither recommend it to anyone else.
Very poor finishing
I want to share my Experience with you all. We build with Carlisle home and we will never think again to building with them again. We paid full payment on inspection day and Carlisle home supervisor advised us we will fix all the things which we discussed on inspection day within a week time if we can pay them in full today. Me and my wife thought they will fixed everything as per Promise.
Now over two months I am chasing Carlisle home from more than two months Sending them emails and messages but no response.
Paint work still not done yet.
Kitchen sink tab water going out because tab not installed on right place
Enjoying my new home
Thanks for Carlisle Homes to deliver my home on time,eventhough there was a lot up and down during the building process.The house is build beautifully but if you want me to comment on quality just move in still have to live in for sometimes before I can comment workmanship and quality.
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First home with Carlisle
The sales staff were friendly and approachable and thorough about their research/site costs of land we had chosen to build on. They took our budget into consideration during the sales process. Albeit the sales stage felt rushed and mistakes were made with selections which needed clarity further down the track.
We built an 'Easy Living' home and was not informed about upgrades that we could have potentially had and only found out that this was an option by reading other people's experiences on social media.
We were very pleased to discover wit...h Easy Living that site costs were fixed at the time of our build, however it is a shame that there is no option with Carlise to customise floorplans. Defects picked up on private inspections some of which were not dealt with during building process. It's not clear to us if these defects would have been picked up if we did not have a private inspector. We were very pleased at the start of the building process with the 'Carlise Connect' tool which was available to track the stages. However rather disappointed towards the end when none of the stages were updated and kept in the dark about what was happening. At PCI we were encouraged to move in 7 days prior to having our appliances fitted (heating, cooling, gas, hot water etc). When we later challenged this we were told that this was standard practise and there was nothing that could be done about it. However on escalating to management who were very amenable we able to deal with this issue promptly without stress.
This is our first ever build (Piermont 27) the build process was just average; in the end we are happy we have our home! It’s now been 6 months since we move In that includes fix ups after warranty inspection, It was a wonderful journey in the start, There were regular follow ups and updates overall wonderful customer experience, Team members like [names removed] have been knowledgeable, supportive and accommodating. Although I and my wife think overall experience could have been better such as PCI, Basically PCI is a chance to identify all bui...lding defects and have them rectified by the builder before you finalise the handover, We believe defects should have minimised as much as possible before PCI as it doesn’t give good impression when you see paint overruns, imperfections, tile glue residue etc which are the signs of sloppy workmanship. This also tells me that there was no pride in the work done by the tradies who did and oversaw the work, May be this is how things done in this industry but it definitely doesn’t give a good impression when you lost your counts of defects, I believe you expect only few minor defects which is okay but when you find way too many defects whether its major or minors you don’t feel satisfied. Our handover and settlement process was not as smooth and exciting as we expected. A few defects identified at PCI were not fixed by settlement day but they were kept pushing us to settle, A day after we getting keys we were told that we cannot move today due to gas leak from hot water system. At last minute we had to made lots of changes/arrangements in the peak of the winter with 4 months old baby. I was asked that If I want to build my garage on the zero lot line I will need to pay for pegs relocation charges which I agreed and later I found my garage was not built on zero lot line but I have been charged for pegs relocation when I asked I was told we cannot build garage on zero lot line (Despite sending them a photo proofs where Carlisle have built a garage on zero lot line for one of my neighbour at the same time) Even my next door neighbour's builder has built his garage on zero lot line but not mine. Another hiccup was refund of recycle water connection fee I was told there is recycle water requirement in our area and I have been charged, At PCI I found No recycle water tap and then I was told It was not required hence I wasn’t charged for it, After a month when I was going through the documents I found I have been charged for it which was refunded later. Overall experience was below expectation
So - we got the keys to our new Carlisle home in October but have moved in just recently due to work commitment and unforeseen family events.
While building process was really "smooth sailing", after moving in we noted a range of issues and we are hopeful that this will be adequately addressed during and after the warranty appointment that is already booked. We certainly hope NOT to hear that famous builders' statement " it is within the tolerance".
It is rather disappointing to see that cabinetry, particularly internal shelving was done very...poorly with very little care. Overhead cabinets are all in brown colour - only one has white bottom. Sliding door to the theatre is not aligned and one side constantly falls off - big safety hazard. Alfresco sliding door - unevenly installed so we have difficulties opening and closing the door. Appliance installation:
Overall reasonably happy but a few too many issues post construction
Overall our experience building our new house with Carlisle was generally positive. However, there were a few too many issues after construction was completed.
Without going into too many specific details we had a number of plumbing issues including leaks both internally and externally and the quality of the internal paintwork was not great with a number of drips and runs particularly around architraves.
Despite the number of post construction issues we encountered we were happy with the warranty department at Carlisle and the way in which...they resolved the problems we faced. The warranty department made sure the issues were satisfactorily rectified but it was still quite frustrating that those things weren't completed properly the first time.
Building work was very quick. I am not sure about the quality of work yet.
Focus to detailing was absent.
Work is good only if someone is there to follow up and chase, once the work is complete, none will listen.
The person at the coloraturas appointment was very rude and always rushing you, as they really do not understand some is spending 500 thousand on building the house and it is not a quick decision to make. Well if you are not an expert in building your house, they would not recommend this place as they will just follow their process r...
Mixed experience with Carisle Homes
To start off, the management of my build was not a smooth or pleasant experience. My wife and I have been moved around to 3 different client liaison executives, so we never had a consistent point of contact to discuss the status of our build or to even ask questions.
As for build quality and inspection. My house is experiencing reoccurring cracks, which was fixed to no avail. I also recently experienced leaks in my roof due to flashing not being installed during building stage, probably due to inadequate inspection. Overall, workmanship was av...erage - I expected more from a premium builder, especially when I'm paying top dollar for a premium range. Warranty. The warranty team having been doing a good job. They have been responsive to the problems and sent out trades to rectify said problems. I have been dealing with [Names Removed] and they having been taking care of my cases and followed up with regular updates. Certainly been a positive experience in that regard. Overall, Carlisle need to improve their quality in terms of construction and applying thorough checks. The modern construction industry sources their trades to 3rd parties, therefore, all "standards" of quality varies between sub-contractors. This is understandable due to costs and increasing productivity. However, Carlisle will need to implement strict guidelines/criteria to ensure these requirements/quality standards are met. The only party that suffers or lives with the faults is the home owner.
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Construction of the house
Had a excellent first impression with sales person ([Name Removed] at Berwick waters) and the experience at the colour selection was also good but the electrical appointment was a bad experience, because this lady was rushing the appointment and was pushing us to make changes that she likes. Construction period went fast which is good, but the supervisor was a hard man to communicate. Didn’t answer or replied to my calls on some occasions. House is generally a good build with no major issues yet hopefully nothing in the future too. Monique at the office was excellent with her communication with us.
Mediocre Easy Living
We choose to build with Carlisle Homes based on product review. We then went into an Easy Living display home and fell in love with Edgewood 23 so we decided to pick the this design. The process was easy with the Easy Living range, colour selection to upgrades was such an easy process.
Carlisle was great with the timeline of when they started building our house to when the predicted they would do a hand over. They were always on time with every stage, and completed building our house within 18 or 19 weeks so the were on time with their 20 week...build guarantee. Now 5 months into living in our 'BRAND NEW' home I wouldn't rate it more than 2.5 star build. With constant reappearing cracks on the cornices and walls to chipped kitchen cabinetry installed and to the ceiling screw pops leaving indents on the ceiling. There is no perfect builder and there is no home that is going to be 100% when you receive your keys but you don't expect to keep taking time off every week off work to be home to wait for someone to come and fix issues in your 'new home'. After living in our house for 3months we had our warranty check, we mentioned several issues we had and the person who did our check also picked up issues that went unnoticed which made us feel confident with Carlisle then. However there was only so much 'they could do' our kitchen cabinets with chips that were caused by the installer were not replaced because we believe it was too much of a job and cost for them. What is the point of upgrading your kitchen and paying for brand new home when you received chipped benches and doors? If you had bought a chipped flat pack from Ikea or Bunnings they would exchange with warranty. Our warranty inspector did advise that he had chased up getting the chipped board up with the supplier but the supplier refused to replace the chipped cupboard, he then asked us to follow it up however we were ignored by the supplier, they even booked a time with us to view the chips however did not even turn up, i wasted a day of annual leave. If i could attache photos on this review i totally would. We were advised by our site super visor that any plaster cracks with more than 2mm would be replaced in the 3 months warranty. We had cracks every where in our 'brand new' home. The major ones were in the kitchen, bathroom and garage. Now the major crack in our kitchen was only filled in with glue after the the warranty check when Carlisle sent their tradesmen to come out and fix it. After it was filled it cracked again within 1.5 weeks. Then they sent another tradesmen to fill the cracks again, we were advised it shouldn't crack again. Well no surprise its cracked within a week of it being filled. My guess is that the glue they use is cheap, cause neither of our neighbours have cracked or have her line cracks in their houses. The garage had a major crack as well, it was filled in once however when it cracked again, we were told they would fill the crack in the garage because its only cosmetic not a structural problem even with all the hairline cracks. Carlisle Warranty inspector advised us it is because of the frame going through its season, meaning that the frames would expand and retract. Well its pretty crap that we would have to live through all 4 seasons for for house to settle before the cracks will stop. So much for it being a brand new house especially with the ceiling having screw pops popping out already within less than 3months of living in our house. I fear one day that our ceiling will collapse because it wasn't build to quality or to last more than 20years.
Finished Building with Carlisle But with some Hiccups
I have just finished building my house with Carlisle. Happy but not 100% happy.
1. Had to pay water charges during construction and nowhere written in the contract.
2. Supervisor was very good but not that experienced.
3. Only 3 months provided with service warranty.
I built with Henley before and never had experienced the above.
Found easy option for investment property
There is communication gap between their sales team and contract signing team. Whatever you have asked to their sales person doesn’t necessarily goes into your contract. I strongly recommend write down things you’ve asked extras and things offered to you, that way it will make easy to go through your contract before signing. Or else you will be missing on your fly screens or taps or etc. highly recommend hire building inspector before construction begins worth spending $600. As their site managers are more convincing to customer rather than fixing issues.
Good at sales, designs &build times, like other builders for workmanship quality & issue resolution
They are the best sales people in the market no doubt but when it comes to actual build phase the experience is quite surprisingly ordinary just like any other builder. After completing the build with Carlisle, i would recommend other folks to not pay more for Carlisle brand thinking that you will be stress free and get the best workmanship. Yes, I would choose Carlisle over others only if am paying similar as other Builders mainly because they have better designs and they complete within time. Workmanship quality is not at all what it is prom...ised, and they have an excuse for everything. Sales pitch is that they have the best site supervisors who ensure the quality to the best but it’s not true at least in my case it was not. They have an issue resolution team which i was never told about by any staff, even after 7 months of handover, came to know this only recently and they are a quite cooperative team and hope to resolve the remaining issues through them. They were quite reluctant to respond to the list of defects observed by my independent inspector at Frame stage completion. (It was my mistake that I did not arrange an independent inspection for slab. Lock up and fix stages, don’t know what happened there). I had to follow-up quite a lot to get a response on documented defects report and in the end, response was just a plain statement that these were fixed without any supporting evidence/photo. Till the time I got a response the next stage works had already progressed /shielded the previous defects and it was not possible and waste of time and effort to go back and verify if the defects were fixed, may be these were... At Handover, the quality of paint overall and specially on front entry door was poor to start with and with a lot of follow-up and at least 2 re paints , it reached to only an ok level. With a Carlisle contract, because 90% of contract price is already paid during the pre- handover stages, it’s a lost battle for a customer to keep insisting for non-critical/ cosmetic defects to be fixed at handover because Carlisle will not have a big issue with the resulting delays, but the customer’s plans & financials will be impacted. Once you handover, you will just keep running after them for the remaining defects. I had a short circuit and a plumbing leak in the house within few days of moving, supervisor did not attend to the calls/sms and had to be contacted via CLE at most times. On one of the walls , there were quite obvious lines inside the plaster which are not fixed fully till date, 7 months since handover. After several attempts they could only reduce but not clear and now even the warranty phase is concluded. Even bigger disappointment, the culture of excuses and lack of intention to fix immediately. If you will not press the matter, they will not fix. There were other disappointments as well during the course, above are some samples only. In the end, i think, more than the builder , it’s your luck if your house ended up with the right supervisor and right trades because the trades being used are outsourced and the same like any other builder. Good thing is they do have an issue resolution team which i was never told about by any staff even after 7 months of handover, came to know this only recently and they are a quite cooperative team and hope to resolve the remaining issues through them.
Questions & Answers
I am building a house with carlisle in Affinity range. Got the brivis ducted heating inclusive in my plan. Will the thermostat controller for heating be changed to network controller like "Nest". If so what should be the procedure pls. Thanks.
They did tell us there was an option to upgrade the controller with wifi kit ( for my memory around $700), which means you could use app to control the heating and cooling remotely.
Congratulations Josan. and thank you for choosing Carlisle to build your brand new home.
What a great question but a little tough for us to answer here. It all depends on what house you have chosen and promotion you have signed up for.
We would like to advise you further so if you could contact us at email@example.com we can assist you further.
I would like to get more details about the current "5% Builder Deposit" promotion. On Carlisle's website and initial quote it doesn't mention the complete promotion details. On the top of it when I asked the sales consultant multiple times I was advised of something completely different every single time.
1. Let's say if the quote total or final contract amount is 250K and I make $2k initial deposit. The 5% of 250k is $12500. Now $12500-$2000(initial deposit)=$10500.
$250K-$10500=$239500 Does it mean that I've to pay $239500 for the house?
2. The amount which is required at base stage, Is it the remaining 5% of 250K or 239500?
I'm waiting for your response.
Thank you for your question.
As per our Easy Living contracts, a variation will be raised at contract signing as a credit for the balance of the 5% deposit based off your base house price.
If you could please contact us directly at firstname.lastname@example.org so we can look further into your particular job that would be appreciated.
Can you answer it here, so others know too?????
I am considering the Sheraton Deluxe design, one thing i noticed is all WIR are through Ensuite bathroom. Anyone here built this design? Did it cause any inconvenience? Would you recommend to add additional door to the WIR and additional exhaust? Is there any option to change floorplan to be able to access WIRs for the bedrooms directly/ seperate instead of going through the bathroom?
I'm building the Vaucluse and I added sliding doors to the WIR's so it can be added if you want. You just have to pay extra
Thank you Raymond. The vaucluse deluxe has separate entry for bathroom and WIR for the ensuits. However Sheraton deluxe has the WIR designed such that it can be only accessible through the bathroom. I am interested to know if that causes any inconvenience e.g. does clothes or belongings become mouldy due to the steam from bathroom after shower or any other problem from the usage of the bathroom and toilet. Has anyone faced problem who built this design and what is recommended? Would there be any option by Carlisle Team to change the floorplan so access to WIR can be separate? Thanks again.
A lot of their designs have the main bedroom next to ensuite as well but I'm guessing it shouldn't be an issue as long as there is good ventilation in bathroom (and there is exhaust above shower and steam should go straight to ceiling). But for peace of mind though best to ask them that question.
Get an answer from our members and Carlisle Homes representatives
|Types of Homes Available||One-Storey and Two-Storey|
|Major Defects Warranty||25 years|
|Knockdown & Rebuild||Yes|
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