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As of August 1st, 2019, Carlisle Homes is offering each reviewer a $100 E-gift Card to their customers to encourage them to write a positive or a negative review. It is possible that reviews were written by customers who received such a reward. Previous Incentives: From September 5th, 2018 until July 31st, 2019 a $100 Visa Universal Gift Card for a positive or negative review.
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- Verified
Easy and very understanding person
So far everything is going very smoothly with Carlisle.. All the people we encountered so far are really helpful.. definitely concerned about the final price.. hopefully everything will go well..
- Customer Service
- Timeliness
- Transparency
- Build StagePre-Construction
The reviewer stated that an incentive was offered for this review
- Verified
Amazing!
We have had such a great experience so far! We just did our colour appointment and our Design Consultant made the process so easy and reassuring! Very happy and satisfied!
- Customer Service
- Transparency
- Build StagePre-Construction
Hi Abbey,
Thank you for your feedback. Our team will be really touched to receive your comments. ...
Read moreIt is wonderful that you enjoyed your day in our beautiful showroom. Kind regards, Carlisle ManagementThe reviewer stated that an incentive was offered for this review
- Verified
Sacremento 29 build with Carlisle
We are about to do the colour selection. So far, everything is good. There are many selections options in the basic category . Sales executive was very helpful and CLE is providing all information necessary in a timely manner. We are extremely happly with the process so far.
- Customer Service
- Site Admin
- Timeliness
- Transparency
- Build StagePre-Construction
Hi Nibin Mathew,
Congratulations on signing up for the Sacremento 29. This is such a popular design- for very good reason. ...
Read moreNo doubt you will be thrilled with your completed home. Thank you for your feedback. Kind regards, Carlisle ManagementThe reviewer stated that an incentive was offered for this review
- Verified
Thorough and informative
My husband and I recently had our Colour Selection appointment at Carlisle's Spectra Showroom with our lady consultant. She has looked after us very well along with the ladies at Reception. The whole day was exhausting going through each showroom section but the Carlisle team was hospitable and have provided us light refreshments in between breaks. Our consultant was accommodating and have provided us a thorough run through and informative colour selection process. We're very excited to get to the next stage. No doubt the Carlisle team will provide us with guidance and excellent advice along the way in completing our forever home.
- Customer Service
- Site Admin
- Timeliness
- Structural Integrity
- Electrical & Lighting
- Flooring
- Transparency
- Build StagePre-Construction
Hi R and M Binghay,
What a fabulous achievement - picking all of he finishes and colours for your new home. ...
Read moreNo doubt you are eager and excited to see everything come to life. We are thrilled that you selected us as your builder and we look forward to continuing the journey with you. Regards, Carlisle ManagementThe reviewer stated that an incentive was offered for this review
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- Verified
Prompt and excellent service
The service provided was prompt and efficient. Went beyond call of duty to answer my calls for clarificaton and to make amendment to plans. Adhere to appointment at the appointed time punctually.
Colour selections was an enjoyable journey as the combinations are very tasteful with good ideas and advice given. Staff was efficient and execute her duties with great proficiency and knowledge. Hope my next experience with Carlisle for the building process will be the same to meet my expectations.
- Customer Service
- Timeliness
- Build StagePre-Construction
Hi Evelyn Goh,
Thank you for your detailed feedback. ...
Read moreWe really love receiving reviews from our clients. It seems as though you are really enjoying the process of building a new home. We look forward to delivering a high quality finished product. Regards, Carlisle managementThe reviewer stated that an incentive was offered for this review
- Verified
Stress less for your colours appointment!
Leading up to the colour selection appointment I was stressed, ensuring that all the colours matched up and without going over budget. All I can say is, within the first 5-10 minutes, I had already selected my flooring throughout the entire house which I thought was the hardest part. The journey for colours selection was easy, thanks to the Carlisle colours representative that was assigned to assist me that day. She helped me pick what colours matched and made sure I stayed within budget. I left that appointment with no regrets on the colours I...
Read more selected and excited for how everything would come together. This is the second time I had gone through a colour selection appointment, the first time was with another builder which I opted out due to poor customer service and no communication. Highly recommend Carlisle for your next build!- Customer Service
- Site Admin
- Timeliness
- Build StagePre-Construction
Hi George K,
Wow, what an awesome review. Thank you very much for your feedback. ...
Read more We are so thrilled to read that our team totally removed the stress out of the selection day and make it fun and rewarding. Regards, Carlisle managementThe reviewer stated that an incentive was offered for this review
- Verified
Very helpful and Informative - Color Selection Appointmet
Staff assisted us with Colour selection today was very knowledgeable. Great work ethics and true display of being part of the journey. Took us through different options and catered our needs in the best possible manner. Without doubt, it was one of the great experience so far we have had in this building journey. thanks again for making this color selection so smooth.
- Customer Service
- Timeliness
- Incentivised Review No
- Build StagePre-Construction
Hi Jai K,
What fabulous feedback. ...
Read moreThank you very much for taking the time to share your thoughts. We are so happy that you enjoyed your Spectra day. No doubt your selections will look perfect in real life. Regards, Carlisle managementRelated Articles
- Verified
Friendly Service
Being investors it was very important for us to choose a product as well as a builder who is reliable & who could give us the best product in market for a competitive price.
After doing some research we knew Carlisle Essential Living range will definitely fit the purpose but to get superb service was definitely a cherry on the top.
We met with Consultant 1 for the first time in May he showed us some of the options available for our budget that suits with our requirements.At first we were only interested in single storey houses but then we wante...
- Customer Service
- Timeliness
- Transparency
- Incentivised Review No
- Build StagePre-Construction
Hi Nisansala,
Congratulations on signing up to build an investment property. ...
Read moreWe are so pleased that our Easy Living team have successfully guided you through all options and provided the correct advice. We look forward to continuing to uphold a high standard. Regards, Carlisle Management- Verified
Very Nice Experience
Carlisle representatives are very accommodating. Despite many changes I made they have accommodated me with patience. They also suggest not only what is best for their business but also what's best for clients. Can't wait for my house to be built in the future.
- Customer Service
- Transparency
- Build StagePre-Construction
Hi JAG,
Thank you for your review. ...
Read moreWe are thrilled to read that our team have accommodated all requested changes. We too are very excited to watch your new home take shape in the not so distant future. Kind regards, Carlisle ManagementThe reviewer stated that an incentive was offered for this review
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- Verified
Quotation to contract - Exceeded expectations
Quotation to contract experience exceeded our expectations. Any questions, issues or concerns around process, build and options were clearly communicated in a timely manor. The easy living range house and land package was reasonably priced, with the additional features we added. I was able to customise certain structural features, like the garage extension to boundary. We were able to stay within our budget as both consultants were transparent about the cost of our add ons. Great Communication overall. We are looking forward to our build commencing.
- Customer Service
- Timeliness
- Transparency
- Build StagePre-Construction
Hi AWMP,
Thank you for your review. ...
Read moreIt certainly seems as through you are thrilled with the service offered to date. Our consultants have gone above and beyond to ensure that all questions are answered in a prompt and transparent way, We are really happy to receive your feedback. Kind regards, Carlisle ManagementThe reviewer stated that an incentive was offered for this review
- Verified
Excellent customer service
It has been a great experience working with Carlisle homes. They have very friendly sales executes and provides us with excellent guidance on new home that we will be building in 2023. Prices are affordable and we have found a good range of construction materials to select. I am very happy with the quote they have provided and I have recommended Carlisle Homes to my friends.
- Build StagePre-Construction
Hi mahesh,
Thank you for your review. We really appreciate the time taken to provide feedback. ...
Read more We look forward to building you a beautiful new home in 2023. It is wonderful that your pre-construction phase has progressed so smoothly. Kind regards, Carlisle ManagementThe reviewer stated that an incentive was offered for this review
- 3 reviews
- 17 likes
- Verified
A fantastic experience with the superb staff @ Carlisle Spectra Colour Selection!
We recently had our colour selection at Spectra and we can't thank [Name Removed] enough for being so understanding and helpful. Very good experience! The selection process was made easy and our ideas accepted. Very happy with the outcome!
- Customer Service
- Transparency
- Build StagePre-Construction
Hi Sachin,
Thank you for your great review....
Read more Our team will really appreciate your praises and we are sure you have made some really lovely selections for your new home. Kind regards, Carlisle ManagementThe reviewer stated that an incentive was offered for this review
Find out how Carlisle Homes compares to other Project Home Builders
Know better, choose better.
- Verified
Great Team...Very Cooperative!
We have now entered the next phase of our build by having a CLE assigned to us. However, the sales team was very cooperative and understanding of our requirements. We went back and forth fixing and sorting things out with them till our plan looked good enough on paper and we were happy with the end result.
In this new phase with CH and the newly assigned CLE, we are seeing progress here as well and hope the experience is consistent till the very end. I will update this review as things progess further.
- Customer Service
- Site Admin
- Timeliness
- Transparency
- Build StagePre-Construction
Hi Amir A.,
Thank you for your review....
Read more It is fantastic to read that our team have been so helpful to date and we are confident that this high level of customer service will continue throughout each and every stage of your upcoming journey. Kind regards, Carlisle ManagementThe reviewer stated that an incentive was offered for this review
- Verified
Colour Selection Appointment
Thanku George was my color Selection consultant she is very professional, response time was very quick.
She helped me get exactly what I was looking for. Very committed to great service and is very friendly, her work ethic was awesome .
I am giving a 4 star because I had an electric selection appt the same day, the girl who did the electrical plan rushed her work, didn’t provide me much ideas or plans.
She didn’t really put in effort or time in the appt which disappointed me.
- Customer Service
- Electrical & Lighting
- Build StagePre-Construction
Hi Satwant Singh,
Congratulations on completing your selection appointment. It is wonderful that your consultant was great. ...
Read moreWe note your feedback regarding the electrical consultation and will certainly pass it along to the appropriate management team in an effort to improve our process. We look forward to greeting you at Tender and Contract. Kind regards Carlisle ManagementThe reviewer stated that an incentive was offered for this review
- 2 reviews
- 1 like
- Verified
Colour Selection Appointment
Our experience with the colour selection stage was amazing, The colour consultants in the show room are very expert and they give a lot of recommendations and tried to make it fits our budgets as they can, Highly recommend Carlise Homes
- Customer Service
- Build StagePre-Construction
- Construction End DateMay 2023
Hi Jack,
Thank you for highly recommending us. ...
Read moreWe really appreciate it. It is so wonderful to read that you enjoyed your selection experience. We look forward to welcoming you into our office again at Tender and Contract. Regards, Carlisle ManagementThe reviewer stated that an incentive was offered for this review
Questions & Answers
Hi,
Can you please share contact details of a responsible Managerial person handling QA issues.
I have concerns regarding my ongoing build and I would like to discuss it with someone who has an intent to attend.
I have requested the CLE too. No response.
Thank you.
Regards,
Karthik Pushpala
Hi Karthik,
We are sorry to hear of your concerns.
We have requested that the relevant Construction Manager reach out to you directly....
Hi with carlisle can you change from T- Ranges home to Affinity home before your contract signed
Hi Joseph
I believe you have to start from scratch in that case right from the sales consultant.
Hi Joseph IVY,
A change of product of this nature would require new sales paperwork and re-commencement of the building journey.
Regards,
Carlisle Management
Hi there,
I'm building Canterbury Grand 43 (Affinity). I want it to be all-electric (no gas at all). So far, I have chosen an induction cooker and an electric water heating system (cost: $6000). I have asked that the ducted heating unit be ugraded to electric rather than gas ( I'm yet to receive an answer for this) - how much could this cost? Is there anything else I need to include in the design to make it all electric? I will be installing solar and battery back up after hand over - what are the special provisions I need to make for this?
Hi theseeker,
Your CLE will be the best person to go through requirements, including the pricing, for these future installations....
Read more We are confident that your pricing regarding your heating is not too far away and you will receive an update promptly however, should you need anything further, feel free to contact us directly at issueresolution@carlislehomes.com.au Kind regards, Carlisle ManagementGet an answer from our members and Carlisle Homes representatives
Details
Category | Project Home Builders |
---|---|
Types of Homes Available | One-Storey and Two-Storey |
Major Defects Warranty | 25 years |
Knockdown & Rebuild | Yes |
Build Areas | Melbourne South-East, North, West, and Geelong |
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Hi R Dsouza,
It is great to hear that everything has progressed smoothly for you. ...
Read moreNo doubt our tender team will take great care of you as you navigate through this stage. Kind regards, Carlisle Management