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Carlisle Homes
4.7 from 5,584 reviews · View Statistics
Listing monitored by Carlisle Homes

Reviews

  • Build Stage
  • Customer Service
    4.8 (2,861)
  • Site Admin
    4.5 (1,168)
  • Timeliness
    4.6 (1,503)
  • Structural Integrity
    4.5 (779)
  • Plumbing & Waterproofing
    4.3 (703)
  • Electrical & Lighting
    4.5 (828)
  • Flooring
    4.5 (796)
  • Transparency
    4.6 (2,181)
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Meng L
Meng LGreater Melbourne (Outer), VIC
  • Verified

Happy with Carlisle Homes warranty

published

We are happy with our Carlisle home warranty experiences. All issues and problems identified during the 90 days post settlement were rectified and attended to in timely manner, to our satisfaction. The staffs at the warranty team were pleasant to deal with. A special shout out to [Name Removed], who was so helpful and understanding.

Build StagePost-Construction
Construction End DateSeptember 2018
Carlisle Homes
Carlisle M.Carlisle Homes
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Ashu
Ashu Greater Melbourne (Outer), VIC
  • Verified

Very positive experience so far

published

Signed my build contract with Carlisle homes last month and the journey so far been very positive. Sale consultant to my CLE, everyone helped a lot to understand the process and requirements. Colour selection was good and we are very happy with the choices. [Name Removed], [Name Removed] and [Name Removed], thank you for making this journey smooth so far.

Customer Service
Timeliness
Transparency
Build StagePre-Construction
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Gurdeep
Gurdeep Greater Melbourne (Inner), VIC
  • Verified

Great services

published

We feel great and excited to build our first dream house with carlise. Staff are friendly and professional. Provide excellent services according to need and way of demonstrate is easy to understand. All questions answered during colour appointment and provide many suggestions. Great experinced with sales consultant Rob at deanside carlise.Thanks

Customer Service
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePre-Construction
Construction End DateFebruary 2022
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MEC
MECGreater Melbourne (Outer), VIC
  • Verified

KDR made easy!

published
Customer Service
Timeliness
Transparency
Build StagePre-Construction
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Himanshu
HimanshuGreater Melbourne (Metropolitan), VIC
  • Verified

Experienced Staff members and Great customer service!

published

After looking at various builders and their inclusions we decided to go with Carlisle and have been happy with the service we received so far. Our experience with Carlisle has been great. Everyone we have been in contact with from Carlisle have been helpful and very supportive. Prior to our appointment, we were provided with Visualiser tools that helped us prepare for our colour selection appointment. Staff members are very experienced and guided us through our selection. We are looking forward to building our dream home.

Customer Service
Build StagePre-Construction
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Bijoy S
Bijoy S
  • 2 reviews
  • 4 likes
  • Verified

Online Colour Selection- Wonderful Experience

published

Finished our online colour selection appointment which we had been very skeptical about. Despite all our misgivings it went very well. Thanks to our extremely knowledgeable and amazingly talented design consultant, the whole colour selection appointment was a breeze. She helped us with all our queries and made our decision making much easier. Couldn’t have asked for a better consultant. Looking forward to the next stage and hope this experience continues.

Customer Service
Build StagePre-Construction
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Jumuk mangol
Jumuk mangolGreater Melbourne (Outer), VIC
  • Verified

Excellent experience.

published

As first time home builders, we are very happy that we chose to build with carlisle homes and very fortunate and lucky to have [Name Removed] as our supervisor. He has been such a help during the building process. From giving us advice to fixing problems. [Name Removed] is the man.

Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateJuly 2021
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  • Verified

Exemplary Service

published

My partner and I are building the Macquarie 22 from the easy living range. Carlisle Homes have been amazing and have made the process stress free. We couldn't of asked for a better company to build with. The team at Kaduna park have been exceptional and communicated effectively with us throughout the process.

Customer Service
Timeliness
Build StagePre-Construction
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  • Verified

Quality of service!

published

I am really impressed with the quality of service that I have received since I walked into Carlisle Homes. The patience and understanding from the staff with the lack of knowledge I had when it comes to building was amazing. I have felt so supported so far and looking forward to my build!

Customer Service
Build StagePre-Construction
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Jill Jose
Jill JoseGreater Melbourne (Outer), VIC
  • Verified

A good start to the journey ahead!

published

We are building Matisse 33 - currently done with the online color appointment (because of COVID lock-down couldn't go to the store). We are first time builders so was very concerned about our colour selection appointment. But to our surprise the online appointment went really well, our consultant was really informative and helpful in showing us the relevant options and guiding us to choose the best through out the process. Carlisle will provide another review appointment to further discuss/review our selections. The consultant and CLE responded quickly via email with all of our follow up questions. We are excited to continue our journey with Carlisle and looking forward to our review appointment.

Build StagePre-Construction
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Louise A.
Louise A.Greater Melbourne (Metropolitan), VIC
  • Verified

Great experience with sales team

published

We looked at many other builders for our second build..but found Carlisle homes to be great value for money. The current inclusions in the Affinity promotion meant we could have most of our wish list without having to upgrade everything. Being our second build we wanted to include a lot more in this home and found this builder suited us as we could get a bigger home. So far just paid the initial deposit but our sales consultant at Deanside display was fantastic. Answered all our questions, very prompt with replies and gave us all the information needed. He wasn’t pushy and super helpful..so hoping the rest of the experience is at the same level. Looking forward to our journey with our Astoria grand 55.

Customer Service
Site Admin
Timeliness
Build StagePre-Construction
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Veeru43
Veeru43Perth, WA
  • 5 reviews
  • 4 likes
  • Verified

Hassle-free experience

published

It's been a smooth process so far with everyone I dealt with so far from Carlisle are experienced in the home building process. Hope my experience stays the same till the end. Pricing is competitive and the quality of products on standard range are good so it only needed me to make fewer upgrades.

Incentivised Review No
Build StagePre-Construction
Dilini
DiliniGreater Melbourne (Metropolitan), VIC
  • Verified

Excellent customer service!!!

published

As first time builders, we are very happy that we selected Carlisle Homes. We have selected EasyLiving. The sales team in Kaduna Park were excellent, knowledgeable and very supportive. We have been guided in a very professional way, prompt responses, clarified all our doubts and everything was to our expectations so far.

Customer Service
Build StagePre-Construction
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  • Verified

Perfect colour appointment

published

Due to covid our face to face appointment was changed to online appointment. Initially we thought its going to be difficult but the consultant we talked to was very professional, and knowledgeable. She patiently listened to our requirements and choices and offered a range of solutions in best possible ways.

Build StagePre-Construction
Carlisle Homes
Carlisle M.Carlisle Homes
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MBab
MBabMelbourne
  • 6 reviews
  • 2 likes
  • Verified

Poor post settlement customer experience

published

Very poor post settlement customer service . I had reported main door issue where the lock is not fixed properly during the PCI inspection but carlisle never bothered to fix it even after following it for the last 3 years . So now the door shakes when windy . It is a simple job and I was expecting to them to fix it but no luck. Disappointing customer experience

Customer Service
Timeliness
Incentivised Review No
Build StagePost-Construction
Construction End DateOctober 2017
Carlisle Homes
Carlisle M.Carlisle Homes
MBab
MBab

This is not true . Very standard reply and work is not up to the standard . I would not recommend your service to anyone

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Page 1 of 136

Questions & Answers

Josan
Josanasked

I am building a house with carlisle in Affinity range. Got the brivis ducted heating inclusive in my plan. Will the thermostat controller for heating be changed to network controller like "Nest". If so what should be the procedure pls. Thanks.

2 answers
J.KE
J.KE

They did tell us there was an option to upgrade the controller with wifi kit ( for my memory around $700), which means you could use app to control the heating and cooling remotely.

Carlisle Homes
Carlisle M.Carlisle Homes

Congratulations Josan. and thank you for choosing Carlisle to build your brand new home.

What a great question but a little tough for us to answer here. It all depends on what house you have chosen and promotion you have signed up for.

We would like to advise you further so if you could contact us at customercare@carlislehomes.com.au we can assist you further.

Kind Regards,
Carlisle Management

Deep
Deepasked

I would like to get more details about the current "5% Builder Deposit" promotion. On Carlisle's website and initial quote it doesn't mention the complete promotion details. On the top of it when I asked the sales consultant multiple times I was advised of something completely different every single time.

1. Let's say if the quote total or final contract amount is 250K and I make $2k initial deposit. The 5% of 250k is $12500. Now $12500-$2000(initial deposit)=$10500.
$250K-$10500=$239500 Does it mean that I've to pay $239500 for the house?

2. The amount which is required at base stage, Is it the remaining 5% of 250K or 239500?

I'm waiting for your response.

Thanks!

2 answers
Carlisle Homes
Carlisle M.Carlisle Homes

Hi Dee,

Thank you for your question.

As per our Easy Living contracts, a variation will be raised at contract signing as a credit for the balance of the 5% deposit based off your base house price.

If you could please contact us directly at customercare@carlislehomes.com.au so we can look further into your particular job that would be appreciated.

Kind Regards,
Carlisle Management

Deep
Deep

Can you answer it here, so others know too?????

Shahed K.
Shahed K.asked

I am considering the Sheraton Deluxe design, one thing i noticed is all WIR are through Ensuite bathroom. Anyone here built this design? Did it cause any inconvenience? Would you recommend to add additional door to the WIR and additional exhaust? Is there any option to change floorplan to be able to access WIRs for the bedrooms directly/ seperate instead of going through the bathroom?

5 answers
Raymond
Raymond

I'm building the Vaucluse and I added sliding doors to the WIR's so it can be added if you want. You just have to pay extra

Shahed K.
Shahed K.

Thank you Raymond. The vaucluse deluxe has separate entry for bathroom and WIR for the ensuits. However Sheraton deluxe has the WIR designed such that it can be only accessible through the bathroom. I am interested to know if that causes any inconvenience e.g. does clothes or belongings become mouldy due to the steam from bathroom after shower or any other problem from the usage of the bathroom and toilet. Has anyone faced problem who built this design and what is recommended? Would there be any option by Carlisle Team to change the floorplan so access to WIR can be separate? Thanks again.

Raymond
Raymond

A lot of their designs have the main bedroom next to ensuite as well but I'm guessing it shouldn't be an issue as long as there is good ventilation in bathroom (and there is exhaust above shower and steam should go straight to ceiling). But for peace of mind though best to ask them that question.

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Details

CategoryHome Builders
Types of Homes AvailableOne-Storey and Two-Storey
Major Defects Warranty25 years
Knockdown & RebuildYes
Build Areas

Melbourne South-East, North, West, and Geelong

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